Question 1

Employees experience less stress from emotional labour when they practice surface acting rather than deep acting.

Accepted Answer

A) True 
 B)False

Question 2

A person's evaluation of his or her job and work context is called:

Accepted Answer

A) job satisfaction. 
B) emotional intelligence. 
C) affective commitment. 
D) cognitive dissonance. 
E) emotions. 
A) job satisfaction. 
B) emotional intelligence. 
C) affective commitment. 
D) cognitive dissonance. 
E) emotions.

Question 3

Trust is a reciprocal activity; to receive trust from employees,corporate leaders must demonstrate their trust in those employees.

Accepted Answer

A) True 
 B)False

Question 4

Which of these statements about emotional intelligence is FALSE?

Accepted Answer

A) Emotional intelligence can be learned to some extent. 
B) Preliminary evidence suggests that medical professionals have slightly below average emotional intelligence. 
C) Older employees tend to have lower levels of emotional intelligence than do younger employees. 
D) Emotional intelligence is related to the concept of maturity. 
E) People with high emotional intelligence tend to perform better in jobs requiring emotional labour. 
A) Emotional intelligence can be learned to some extent. 
B) Preliminary evidence suggests that medical professionals have slightly below average emotional intelligence. 
C) Older employees tend to have lower levels of emotional intelligence than do younger employees. 
D) Emotional intelligence is related to the concept of maturity. 
E) People with high emotional intelligence tend to perform better in jobs requiring emotional labour.

Question 5

Stress is best described as:

Accepted Answer

A) the physiological disorders we experience from adverse environmental conditions. 
B) an adaptive response to a situation that is perceived as challenging or threatening to the person's well-being. 
C) a series of events that cause emotional exhaustion and cynicism towards customers. 
D) environmental conditions that place a physical or emotional demand on the person. 
E) a behaviour pattern of people with low risk of heart disease. 
A) the physiological disorders we experience from adverse environmental conditions. 
B) an adaptive response to a situation that is perceived as challenging or threatening to the person's well-being. 
C) a series of events that cause emotional exhaustion and cynicism towards customers. 
D) environmental conditions that place a physical or emotional demand on the person. 
E) a behaviour pattern of people with low risk of heart disease.

Question 6

The job burnout process occurs in the following sequence: (1) reduced efficacy, (2) emotional exhaustion and (3) higher blood pressure.

Accepted Answer

A) True 
 B)False

Question 7

Some of the strategies for removing work-related stressors are:

Accepted Answer

A) firing employees who complain that they are stressed. 
B) ignoring the stressors that cause unnecessary tension and burnout. 
C) providing programs that make employees more stressed. 
D) changing all work-life initiatives into work intensive initiatives. 
E) None of the above. 
A) firing employees who complain that they are stressed. 
B) ignoring the stressors that cause unnecessary tension and burnout. 
C) providing programs that make employees more stressed. 
D) changing all work-life initiatives into work intensive initiatives. 
E) None of the above.

Question 8

Job satisfaction is an ethical issue that influences the organization's reputation in the community.

Accepted Answer

A) True 
 B)False

Question 9

Repeated and hostile or unwanted conduct,verbal comments,actions or gestures that affect an employee's dignity or psychological or physical integrity is called:

Accepted Answer

A) job burnout. 
B) workplace violence. 
C) a role-related stressor. 
D) sexual harassment. 
E) psychological harassment. 
A) job burnout. 
B) workplace violence. 
C) a role-related stressor. 
D) sexual harassment. 
E) psychological harassment.

Question 10

Conflict between required and true emotions is called emotional intelligence.

Accepted Answer

A) True 
 B)False

Question 11

Kelly is a nurse who has been saying that she doesn't seem to make a difference in her job.At work,Kelly seems to lack empathy with patients.She strictly follows rules and coldly labels patients by their ailments ('the broken leg in Room 3D').When she gets home,Kelly lacks the energy to do anything.Kelly likely is experiencing:

Accepted Answer

A) low iron in her blood. 
B) workaholism. 
C) job burnout. 
D) the results of a relaxation and meditation program. 
E) a very high level of job satisfaction. 
A) low iron in her blood. 
B) workaholism. 
C) job burnout. 
D) the results of a relaxation and meditation program. 
E) a very high level of job satisfaction.

Question 12

Which of the following reduces stress by withdrawing from the stressor?

Accepted Answer

A) Coffee breaks 
B) Sabbaticals 
C) Vacations 
D) All of the above. 
E) None of these statements describes ways to reduce stress by withdrawing from the stressor. 
A) Coffee breaks 
B) Sabbaticals 
C) Vacations 
D) All of the above. 
E) None of these statements describes ways to reduce stress by withdrawing from the stressor.

Question 13

Sexual harassment,work overload and low task control:

Accepted Answer

A) types of work related stressors. 
B) common outcomes of ineffective work-life balance. 
C) elements of the general adaptation syndrome. 
D) types of physical environment stressors. 
E) None of these statements are correct. 
A) types of work related stressors. 
B) common outcomes of ineffective work-life balance. 
C) elements of the general adaptation syndrome. 
D) types of physical environment stressors. 
E) None of these statements are correct.

Question 14

According to the EVLN model,people who are dissatisfied with their jobs might:

Accepted Answer

A) quit. 
B) complain about the dissatisfying aspects of their jobs. 
C) increase their absenteeism from work. 
D) keep quiet and hope the sources of job dissatisfaction are eventually corrected. 
E) All of the answers are correct 
A) quit. 
B) complain about the dissatisfying aspects of their jobs. 
C) increase their absenteeism from work. 
D) keep quiet and hope the sources of job dissatisfaction are eventually corrected. 
E) All of the answers are correct

Question 15

Sexual harassment includes both unwanted sexual relations as well as a hostile work environment.

Accepted Answer

A) True 
 B)False

Question 16

Attitudes are fleeting physiological experiences we have in response to an attitude object.

Accepted Answer

A) True 
 B)False

Question 17

________ involves modifying behaviour to be consistent with required emotions but continuing to hold different internal feelings.

Accepted Answer

A) Deep acting 
B) Pretending 
C) Surface acting 
D) Method acting 
E) Being a drama queen 
A) Deep acting 
B) Pretending 
C) Surface acting 
D) Method acting 
E) Being a drama queen

Question 18

Head-office employees at Acme Widgets have had heavy workloads over the past year,due mainly to downsizing and increased demand for widgets.Acme's CEO wants to introduce a stress management program that would control the consequences of this stress.Describe three types of stress management programs that would help employees to cope more effectively with the physiological and/or psychological consequences of stress.Your answer should also briefly state the specific benefits that each type of program provides.

Accepted Answer

The textbook describes three general typ

Question 19

Jobs require more emotional labour when employees must display a variety of emotions,rather than just one or two.

Accepted Answer

A) True 
 B)False

Question 20

Emotional intelligence can be learned to some extent.

Accepted Answer

A) True 
 B)False

Employees experience less stress from emotional labour when they practice surface acting rather than deep acting.

A person's evaluation of his or her job and work context is called:

Trust is a reciprocal activity; to receive trust from employees,corporate leaders must demonstrate their trust in those employees.

Which of these statements about emotional intelligence is FALSE?

Stress is best described as:

The job burnout process occurs in the following sequence: (1) reduced efficacy, (2) emotional exhaustion and (3) higher blood pressure.

Some of the strategies for removing work-related stressors are:

Job satisfaction is an ethical issue that influences the organization's reputation in the community.

Repeated and hostile or unwanted conduct,verbal comments,actions or gestures that affect an employee's dignity or psychological or physical integrity is called:

Conflict between required and true emotions is called emotional intelligence.

Which of the following reduces stress by withdrawing from the stressor?

Sexual harassment,work overload and low task control:

According to the EVLN model,people who are dissatisfied with their jobs might:

Sexual harassment includes both unwanted sexual relations as well as a hostile work environment.

Attitudes are fleeting physiological experiences we have in response to an attitude object.

________ involves modifying behaviour to be consistent with required emotions but continuing to hold different internal feelings.

Jobs require more emotional labour when employees must display a variety of emotions,rather than just one or two.

Emotional intelligence can be learned to some extent.

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perceiving Ourselves and Others in Organizations

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 4: Workplace Emotions, Attitudes, and Stress

Employees experience less stress from emotional labour when they practice surface acting rather than deep acting.

A person's evaluation of his or her job and work context is called:

Trust is a reciprocal activity; to receive trust from employees,corporate leaders must demonstrate their trust in those employees.

Which of these statements about emotional intelligence is FALSE?

Stress is best described as:

The job burnout process occurs in the following sequence: (1) reduced efficacy, (2) emotional exhaustion and (3) higher blood pressure.

Some of the strategies for removing work-related stressors are:

Job satisfaction is an ethical issue that influences the organization's reputation in the community.

Repeated and hostile or unwanted conduct,verbal comments,actions or gestures that affect an employee's dignity or psychological or physical integrity is called:

Conflict between required and true emotions is called emotional intelligence.

Which of the following reduces stress by withdrawing from the stressor?

Sexual harassment,work overload and low task control:

According to the EVLN model,people who are dissatisfied with their jobs might:

Sexual harassment includes both unwanted sexual relations as well as a hostile work environment.

Attitudes are fleeting physiological experiences we have in response to an attitude object.

________ involves modifying behaviour to be consistent with required emotions but continuing to hold different internal feelings.

Jobs require more emotional labour when employees must display a variety of emotions,rather than just one or two.

Emotional intelligence can be learned to some extent.

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perceiving Ourselves and Others in Organizations

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters