Question 1

Which of these statements about emotional labour is FALSE?

Accepted Answer

A) Most jobs involving customer service require some degree of emotional labour. 
B) Research indicates that emotional display rules and standards are very similar around the world. 
C) Emotional labour increases with the extent to which employees must abide by emotional display rules. 
D) In spite of the presence of emotional display rules,it is difficult to hide our true emotions. 
E) Display rules are norms requiring employees to display certain emotions and withholding others. 
A) Most jobs involving customer service require some degree of emotional labour. 
B) Research indicates that emotional display rules and standards are very similar around the world. 
C) Emotional labour increases with the extent to which employees must abide by emotional display rules. 
D) In spite of the presence of emotional display rules,it is difficult to hide our true emotions. 
E) Display rules are norms requiring employees to display certain emotions and withholding others.

Question 2

According to the general adaptation syndrome,the first stage of stress adaptation is:

Accepted Answer

A) exhaustion. 
B) resistance. 
C) relapse. 
D) role ambiguity. 
E) None of these statements are correct. 
A) exhaustion. 
B) resistance. 
C) relapse. 
D) role ambiguity. 
E) None of these statements are correct.

Question 3

The extent to which task control is a stressor increases when employees also have:

Accepted Answer

A) low responsibility. 
B) flexible work schedules. 
C) high responsibility. 
D) no duties involving monitoring equipment. 
E) supportive coworkers. 
A) low responsibility. 
B) flexible work schedules. 
C) high responsibility. 
D) no duties involving monitoring equipment. 
E) supportive coworkers.

Question 4

Some firms offer personal leaves to give employees a temporary withdrawal from the stressors of work.

Accepted Answer

A) True 
 B)False

Question 5

Janine and Anitra work as bank customer service representatives.Janine often comes home at the end of the working day with a headache and feeling emotionally exhausted.She has difficulty sleeping immediately before and after some days at work.Anitra performs the same job duties as Janine and often works with the same clients.Yet Anitra rarely experiences these symptoms.Using your knowledge of stress,give three explanations why these two are reacting differently to their jobs.

Accepted Answer

(Note: This question is similar to discu

Question 6

People whose work is paced by a machine experience:

Accepted Answer

A) a task control stressor. 
B) a role-related stressor. 
C) more resilience. 
D) a physical environment stressor. 
E) None of these statements are correct. 
A) a task control stressor. 
B) a role-related stressor. 
C) more resilience. 
D) a physical environment stressor. 
E) None of these statements are correct.

Question 7

Employees experience more continuance commitment when the organization provides opportunities for employee involvement.

Accepted Answer

A) True 
 B)False

Question 8

Organizational behaviour experts have concluded that:

Accepted Answer

A) as job performance increases,job satisfaction decreases. 
B) job performance is the best predictor of job satisfaction. 
C) job satisfaction is the best predictor of job performance. 
D) there is a moderate positive relationship between job performance and job satisfaction. 
E) job performance is the best predictor of job satisfaction and job satisfaction is the best predictor of job performance. 
A) as job performance increases,job satisfaction decreases. 
B) job performance is the best predictor of job satisfaction. 
C) job satisfaction is the best predictor of job performance. 
D) there is a moderate positive relationship between job performance and job satisfaction. 
E) job performance is the best predictor of job satisfaction and job satisfaction is the best predictor of job performance.

Question 9

Death from overwork (karoshi)is caused by a poor lifestyle resulting from long work hours which in turn causes weight gain that damages the cardiovascular system.

Accepted Answer

A) True 
 B)False

Question 10

Both Jane and Joey believe that their boss makes them stay late to complete work and are assigned challenging workloads.Even though they have the same beliefs about their boss,Jane complains to higher management about her boss' behaviour whereas Joey does not complain.According to the model of emotions,attitudes,and behaviour,Jane and Joey probably engaged in different behaviour toward their boss because:

Accepted Answer

A) they might have different feelings about their boss's characteristics. 
B) their unique experiences in the past have reinforced different behaviour intentions. 
C) they experience different emotions regarding staying late for work and observing their boss's poor interpersonal skills. 
D) All of the answers are correct. 
E) The model of emotions,attitudes,and behaviour cannot explain why people with the same beliefs engage in different behaviours. 
A) they might have different feelings about their boss's characteristics. 
B) their unique experiences in the past have reinforced different behaviour intentions. 
C) they experience different emotions regarding staying late for work and observing their boss's poor interpersonal skills. 
D) All of the answers are correct. 
E) The model of emotions,attitudes,and behaviour cannot explain why people with the same beliefs engage in different behaviours.

Question 11

Which of the following is NOT usually identified as a category of emotions?

Accepted Answer

A) Recognition 
B) Excited 
C) Fearful 
D) Relaxed 
E) Gloomy 
A) Recognition 
B) Excited 
C) Fearful 
D) Relaxed 
E) Gloomy

Question 12

Job burnout occurs most of the time because people work too hard.

Accepted Answer

A) True 
 B)False

Question 13

Employee wellness programs help employees to reduce stress by:

Accepted Answer

A) teaching them how to adopt more effective coping mechanisms. 
B) helping employees to understand that stress cannot be reduced in most cases. 
C) removing the stressors that cause the high stress. 
D) doing everything described in the other statements. 
E) doing none of the things described in the other statements. 
A) teaching them how to adopt more effective coping mechanisms. 
B) helping employees to understand that stress cannot be reduced in most cases. 
C) removing the stressors that cause the high stress. 
D) doing everything described in the other statements. 
E) doing none of the things described in the other statements.

Question 14

Which of these is considered a work/life balance initiative to minimize stress?

Accepted Answer

A) Flexible work time 
B) Job sharing 
C) Teleworking 
D) Childcare facilities 
E) All of these statements describes a family-friendly or work/life initiative to minimize stress 
A) Flexible work time 
B) Job sharing 
C) Teleworking 
D) Childcare facilities 
E) All of these statements describes a family-friendly or work/life initiative to minimize stress

Question 15

In Japan,Karoshi refers to:

Accepted Answer

A) death from overwork. 
B) one of the three stages in the general adaptation syndrome. 
C) a role-related stressor. 
D) a unique relaxation technique applied throughout Asia. 
E) a variation of Karaoke played in offices to relieve stress. 
A) death from overwork. 
B) one of the three stages in the general adaptation syndrome. 
C) a role-related stressor. 
D) a unique relaxation technique applied throughout Asia. 
E) a variation of Karaoke played in offices to relieve stress.

Question 16

Trust,employee involvement,and organizational comprehension tend to increase organizational commitment.

Accepted Answer

A) True 
 B)False

Question 17

Compared to people with low job satisfaction,employees with high job satisfaction usually have which of the following?

Accepted Answer

A) Lower employee turnover. 
B) Better job performance. 
C) Lower absenteeism. 
D) All of the answers are correct. 
E) None of the answers apply. 
A) Lower employee turnover. 
B) Better job performance. 
C) Lower absenteeism. 
D) All of the answers are correct. 
E) None of the answers apply.

Question 18

Comment on the accuracy of the following statement: 'Stress is best described as a working condition that hurts employee job performance.'

Accepted Answer

The statement is incorrect in two ways.F

Question 19

Companies can reduce employee stress by transferring them to jobs for which they are better suited to perform.

Accepted Answer

A) True 
 B)False

Question 20

Job satisfaction among Canadian employees is usually above the global average.

Accepted Answer

A) True 
 B)False

Which of these statements about emotional labour is FALSE?

According to the general adaptation syndrome,the first stage of stress adaptation is:

The extent to which task control is a stressor increases when employees also have:

Some firms offer personal leaves to give employees a temporary withdrawal from the stressors of work.

People whose work is paced by a machine experience:

Employees experience more continuance commitment when the organization provides opportunities for employee involvement.

Organizational behaviour experts have concluded that:

Death from overwork (karoshi)is caused by a poor lifestyle resulting from long work hours which in turn causes weight gain that damages the cardiovascular system.

Which of the following is NOT usually identified as a category of emotions?

Job burnout occurs most of the time because people work too hard.

Employee wellness programs help employees to reduce stress by:

Which of these is considered a work/life balance initiative to minimize stress?

In Japan,Karoshi refers to:

Trust,employee involvement,and organizational comprehension tend to increase organizational commitment.

Compared to people with low job satisfaction,employees with high job satisfaction usually have which of the following?

Comment on the accuracy of the following statement: 'Stress is best described as a working condition that hurts employee job performance.'

Companies can reduce employee stress by transferring them to jobs for which they are better suited to perform.

Job satisfaction among Canadian employees is usually above the global average.

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perceiving Ourselves and Others in Organizations

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

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Exam 4: Workplace Emotions, Attitudes, and Stress

Which of these statements about emotional labour is FALSE?

According to the general adaptation syndrome,the first stage of stress adaptation is:

The extent to which task control is a stressor increases when employees also have:

Some firms offer personal leaves to give employees a temporary withdrawal from the stressors of work.

People whose work is paced by a machine experience:

Employees experience more continuance commitment when the organization provides opportunities for employee involvement.

Organizational behaviour experts have concluded that:

Death from overwork (karoshi)is caused by a poor lifestyle resulting from long work hours which in turn causes weight gain that damages the cardiovascular system.

Which of the following is NOT usually identified as a category of emotions?

Job burnout occurs most of the time because people work too hard.

Employee wellness programs help employees to reduce stress by:

Which of these is considered a work/life balance initiative to minimize stress?

In Japan,Karoshi refers to:

Trust,employee involvement,and organizational comprehension tend to increase organizational commitment.

Compared to people with low job satisfaction,employees with high job satisfaction usually have which of the following?

Comment on the accuracy of the following statement: 'Stress is best described as a working condition that hurts employee job performance.'

Companies can reduce employee stress by transferring them to jobs for which they are better suited to perform.

Job satisfaction among Canadian employees is usually above the global average.

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perceiving Ourselves and Others in Organizations

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters