Question 1

In a business meeting where both men and women are present,women are more likely than men to:

Accepted Answer

A) misunderstand nonverbal cues sent by others in the meeting. 
B) assert their power by giving advice to others in the meeting. 
C) focus on exchanging information rather than using the conversation to build relationships. 
D) misunderstand nonverbal cues sent by others AND assert their power by giving advice. 
E) do none of these. 
A) misunderstand nonverbal cues sent by others in the meeting. 
B) assert their power by giving advice to others in the meeting. 
C) focus on exchanging information rather than using the conversation to build relationships. 
D) misunderstand nonverbal cues sent by others AND assert their power by giving advice. 
E) do none of these.

Question 2

Mimicking the sender's behaviour is considered rude in North America.

Accepted Answer

A) True 
 B)False

Question 3

Emotional contagion occurs when:

Accepted Answer

A) we mimic our nonverbal behaviours with people who are communicating with us. 
B) we are required to show or hide our emotions,based on rules prescribed by the job. 
C) two people experience different emotions even though they are observing the same object. 
D) the communication medium has different meaning for the receiver and the sender. 
E) most employees in one department or work team get sick at the same time. 
A) we mimic our nonverbal behaviours with people who are communicating with us. 
B) we are required to show or hide our emotions,based on rules prescribed by the job. 
C) two people experience different emotions even though they are observing the same object. 
D) the communication medium has different meaning for the receiver and the sender. 
E) most employees in one department or work team get sick at the same time.

Question 4

When communicating with another person,you should avoid repeating your message in different ways.

Accepted Answer

A) True 
 B)False

Question 5

Active listeners improve their evaluating activities by:

Accepted Answer

A) organizing information. 
B) showing interest. 
C) clarifying the message. 
D) interrupting when they disagree with the speaker. 
E) doing all of these activities. 
A) organizing information. 
B) showing interest. 
C) clarifying the message. 
D) interrupting when they disagree with the speaker. 
E) doing all of these activities.

Question 6

Which of the following activities helps us to cope with information overload?

Accepted Answer

A) Working longer hours 
B) Learning to read faster 
C) Improving our time management 
D) Scanning through documents more efficiently 
E) All of these help us to cope with information overload. 
A) Working longer hours 
B) Learning to read faster 
C) Improving our time management 
D) Scanning through documents more efficiently 
E) All of these help us to cope with information overload.

Question 7

Which of the following statements about electronic mail is FALSE?

Accepted Answer

A) Email tends to transmit information faster than traditional written media. 
B) Email tends to increase the risk of sending emotionally charged messages to other people. 
C) Email tends to increase information overload. 
D) Employees can easily misunderstand the emotional meaning of email messages. 
E) Email tends to reduce the flow of information from lower to higher levels in the organization. 
A) Email tends to transmit information faster than traditional written media. 
B) Email tends to increase the risk of sending emotionally charged messages to other people. 
C) Email tends to increase information overload. 
D) Employees can easily misunderstand the emotional meaning of email messages. 
E) Email tends to reduce the flow of information from lower to higher levels in the organization.

Question 8

Corporate leaders should use the grapevine to send messages to employees further down the organizational hierarchy.

Accepted Answer

A) True 
 B)False

Question 9

Research has found that women are generally more sensitive than are men to nonverbal communication.

Accepted Answer

A) True 
 B)False

Question 10

Face-to-face interaction has higher media richness than a telephone conversation.

Accepted Answer

A) True 
 B)False

Question 11

Effective communication plays an important role in:

Accepted Answer

A) knowledge management. 
B) decision making. 
C) coordinating work activities. 
D) fulfilling the drive to bond. 
E) Communication plays an important role in all of these. 
A) knowledge management. 
B) decision making. 
C) coordinating work activities. 
D) fulfilling the drive to bond. 
E) Communication plays an important role in all of these.

Question 12

The responding stage of active listening includes showing interest and clarifying the message.

Accepted Answer

A) True 
 B)False

Question 13

According to research on gender communication,women are more likely than men to:

Accepted Answer

A) use communication to build relationships. 
B) avoid interrupting. 
C) use indirect requests ('Have you considered .....?') 
D) seek advice from others. 
E) do all of these things. 
A) use communication to build relationships. 
B) avoid interrupting. 
C) use indirect requests ('Have you considered .....?') 
D) seek advice from others. 
E) do all of these things.

Question 14

The encoding and decoding process is enhanced when both parties have similar "passbooks."

Accepted Answer

A) True 
 B)False

Question 15

An executive returns from a business trip and tells colleagues how the airline lost his luggage and how a late arrival on one flight resulted in waiting half a day at a foreign airport for the next available flight.While retelling his experience,colleagues grimace and make sounds that the executive might make when experiencing this ordeal.The verbal and nonverbal activities of the colleagues represent:

Accepted Answer

A) extremely rude communication behaviour. 
B) a lack of media richness. 
C) emotional contagion. 
D) evidence that they have difficulty encoding their feedback message. 
E) The verbal and nonverbal activities of the colleagues represent all of these. 
A) extremely rude communication behaviour. 
B) a lack of media richness. 
C) emotional contagion. 
D) evidence that they have difficulty encoding their feedback message. 
E) The verbal and nonverbal activities of the colleagues represent all of these.

Question 16

Filtering and jargon are two types of noise in the communication process.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following is a key element in emotional contagion?

Accepted Answer

A) Silence 
B) Mimicry 
C) Email 
D) Jargon 
E) Flaming 
A) Silence 
B) Mimicry 
C) Email 
D) Jargon 
E) Flaming

Question 18

Which of these statements about nonverbal communication is FALSE?

Accepted Answer

A) Nonverbal communication has more formal rules than does verbal communication. 
B) Nonverbal communication is more automatic and unconscious than is verbal communication. 
C) Nonverbal communication is an important part of emotional labour. 
D) Most information in face-to-face meetings is communicated nonverbally. 
E) Nonverbal communication tends to be more ambiguous and susceptible to misinterpretation than is verbal communication. 
A) Nonverbal communication has more formal rules than does verbal communication. 
B) Nonverbal communication is more automatic and unconscious than is verbal communication. 
C) Nonverbal communication is an important part of emotional labour. 
D) Most information in face-to-face meetings is communicated nonverbally. 
E) Nonverbal communication tends to be more ambiguous and susceptible to misinterpretation than is verbal communication.

Question 19

What function does communication play in organizations?

Accepted Answer

A) Communication minimizes "silos of knowledge." 
B) Communication helps decision makers learn about organizational problems. 
C) Communication helps employees fulfill their drive to bond. 
D) Communication aids employee well-being. 
E) Communication serves all of these functions. 
A) Communication minimizes "silos of knowledge." 
B) Communication helps decision makers learn about organizational problems. 
C) Communication helps employees fulfill their drive to bond. 
D) Communication aids employee well-being. 
E) Communication serves all of these functions.

Question 20

Omitting and buffering strategies help employees to reduce the amount of information they must process (i.e.information load).

Accepted Answer

A) True 
 B)False

In a business meeting where both men and women are present,women are more likely than men to:

Mimicking the sender's behaviour is considered rude in North America.

Emotional contagion occurs when:

When communicating with another person,you should avoid repeating your message in different ways.

Active listeners improve their evaluating activities by:

Which of the following activities helps us to cope with information overload?

Which of the following statements about electronic mail is FALSE?

Corporate leaders should use the grapevine to send messages to employees further down the organizational hierarchy.

Research has found that women are generally more sensitive than are men to nonverbal communication.

Face-to-face interaction has higher media richness than a telephone conversation.

Effective communication plays an important role in:

The responding stage of active listening includes showing interest and clarifying the message.

According to research on gender communication,women are more likely than men to:

The encoding and decoding process is enhanced when both parties have similar "passbooks."

Filtering and jargon are two types of noise in the communication process.

Which of the following is a key element in emotional contagion?

Which of these statements about nonverbal communication is FALSE?

What function does communication play in organizations?

Omitting and buffering strategies help employees to reduce the amount of information they must process (i.e.information load).

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 9: Communicating in Teams and Organizations

In a business meeting where both men and women are present,women are more likely than men to:

Mimicking the sender's behaviour is considered rude in North America.

Emotional contagion occurs when:

When communicating with another person,you should avoid repeating your message in different ways.

Active listeners improve their evaluating activities by:

Which of the following activities helps us to cope with information overload?

Which of the following statements about electronic mail is FALSE?

Corporate leaders should use the grapevine to send messages to employees further down the organizational hierarchy.

Research has found that women are generally more sensitive than are men to nonverbal communication.

Face-to-face interaction has higher media richness than a telephone conversation.

Effective communication plays an important role in:

The responding stage of active listening includes showing interest and clarifying the message.

According to research on gender communication,women are more likely than men to:

The encoding and decoding process is enhanced when both parties have similar "passbooks."

Filtering and jargon are two types of noise in the communication process.

Which of the following is a key element in emotional contagion?

Which of these statements about nonverbal communication is FALSE?

What function does communication play in organizations?

Omitting and buffering strategies help employees to reduce the amount of information they must process (i.e.information load).

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters