Question 1

In order to communicate more effectively people should avoid relying on 'codebooks."

Accepted Answer

A) True 
 B)False

Question 2

Which of the following is NOT a function of communication discussed in your text?

Accepted Answer

A) It changes behaviour. 
B) It supports employee well-being. 
C) It fulfills certain needs and drives. 
D) It plays a central role in organizational learning. 
E) It creates stress. 
A) It changes behaviour. 
B) It supports employee well-being. 
C) It fulfills certain needs and drives. 
D) It plays a central role in organizational learning. 
E) It creates stress.

Question 3

Interpersonal communication occurs as soon as a message is received by someone else.

Accepted Answer

A) True 
 B)False

Question 4

Communication exists whenever someone sends a message to someone else,even when the person receiving the message does not understand it.

Accepted Answer

A) True 
 B)False

Question 5

Emotional contagion fulfils our drive to bond with others.

Accepted Answer

A) True 
 B)False

Question 6

In the communication process model,"feedback" is:

Accepted Answer

A) formal acknowledgment,or indirect evidence from the receiver's actions. 
B) defined as a formally encoded message from the receiver. 
C) is the sender's way of ensuring that he or she has actually encoded the message. 
D) deliberately excluded from the communication process model. 
E) included in the first two steps of the model. 
A) formal acknowledgment,or indirect evidence from the receiver's actions. 
B) defined as a formally encoded message from the receiver. 
C) is the sender's way of ensuring that he or she has actually encoded the message. 
D) deliberately excluded from the communication process model. 
E) included in the first two steps of the model.

Question 7

One reason that people communicate with each other is to fulfill their drive to bond.

Accepted Answer

A) True 
 B)False

Question 8

One dilemma in workspace design is the requirement to balance the need to encourage social interaction with the employees' need for privacy.

Accepted Answer

A) True 
 B)False

Question 9

Email and instant messaging have had what effect on the corporate grapevine?

Accepted Answer

A) These communication media have made it more difficult for the grapevine to operate without the assistance of management. 
B) These communication media have dramatically changed the topics of interest communicated through the corporate grapevine. 
C) These communication media have increased the efficiency of grapevine communication around the company's global operations,not just around the next cubicle. 
D) These communication media have done all of these. 
E) These communication media have had no effect on the corporate grapevine. 
A) These communication media have made it more difficult for the grapevine to operate without the assistance of management. 
B) These communication media have dramatically changed the topics of interest communicated through the corporate grapevine. 
C) These communication media have increased the efficiency of grapevine communication around the company's global operations,not just around the next cubicle. 
D) These communication media have done all of these. 
E) These communication media have had no effect on the corporate grapevine.

Question 10

If you have to communicate negative information,the other person is more likely to listen if you focus on the problem rather than the person.

Accepted Answer

A) True 
 B)False

Question 11

The sensing stage of active listening includes empathizing and organizing information.

Accepted Answer

A) True 
 B)False

Question 12

Email removes problems of social status in the communication process.

Accepted Answer

A) True 
 B)False

Question 13

When working in Brazil,colleagues expect you to be silent for several seconds after the other person has spoken before beginning your reply.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following would constitute 'noise' in the communication process?

Accepted Answer

A) Perceptual differences between sender and receiver. 
B) Filtering information up the organizational hierarchy. 
C) Receiving more information than the person can process. 
D) Jargon that the receiver does not understand. 
E) All of these represent examples of noise. 
A) Perceptual differences between sender and receiver. 
B) Filtering information up the organizational hierarchy. 
C) Receiving more information than the person can process. 
D) Jargon that the receiver does not understand. 
E) All of these represent examples of noise.

Question 15

Which of the following reduces information overload by increasing the person's information-processing capacity?

Accepted Answer

A) Using a filtering algorithm to screen out incoming email. 
B) Learning speed-reading to read more pages per hour. 
C) Reading only the summaries of long documents. 
D) Using an assistant to screen out unwanted mail. 
E) All of these increase the person's information-processing capacity. 
A) Using a filtering algorithm to screen out incoming email. 
B) Learning speed-reading to read more pages per hour. 
C) Reading only the summaries of long documents. 
D) Using an assistant to screen out unwanted mail. 
E) All of these increase the person's information-processing capacity.

Question 16

Open-design offices:

Accepted Answer

A) replace the need for employee surveys in large organizations. 
B) tend to increase informal communication and knowledge sharing among people in those open offices. 
C) tend to increase stress due to the loss of privacy and personal space. 
D) do all of these. 
E) tend to increase informal communication AND stress due to the loss of privacy. 
A) replace the need for employee surveys in large organizations. 
B) tend to increase informal communication and knowledge sharing among people in those open offices. 
C) tend to increase stress due to the loss of privacy and personal space. 
D) do all of these. 
E) tend to increase informal communication AND stress due to the loss of privacy.

Question 17

The level of information overload is a function of:

Accepted Answer

A) the sender's use of jargon and the receiver's perceptual biases. 
B) the receiver's information-processing capacity and the actual information load received. 
C) the sender's ability to filter out negative information and the receiver's ability to get that information from other sources. 
D) the percentage of noise in the communication network that the receiver understands. 
E) the amount of information actually sent as a percentage of total organizational knowledge. 
A) the sender's use of jargon and the receiver's perceptual biases. 
B) the receiver's information-processing capacity and the actual information load received. 
C) the sender's ability to filter out negative information and the receiver's ability to get that information from other sources. 
D) the percentage of noise in the communication network that the receiver understands. 
E) the amount of information actually sent as a percentage of total organizational knowledge.

Question 18

A large national sales organization has concluded that active listening is a critical factor in successful sales and customer satisfaction.The company now wants you to design a training program that teaches sales staff the main components of active listening.Discuss a specific training activity that would potentially improve the salespeople's performance in each of the three components of active listening.Your answer should also briefly describe the three components of active listening.

Accepted Answer

To answer this question,students must br

Question 19

How do men and women generally differ in their communication styles in organizational settings?

Accepted Answer

A) Men are more likely than women to communicate to strengthen relationships. 
B) Women are more likely than men to give advice quickly and frequently. 
C) Women are usually more sensitive than men to the listener's nonverbal cues. 
D) Men and women differ in all of these ways. 
E) Men and women do not differ in their communication styles. 
A) Men are more likely than women to communicate to strengthen relationships. 
B) Women are more likely than men to give advice quickly and frequently. 
C) Women are usually more sensitive than men to the listener's nonverbal cues. 
D) Men and women differ in all of these ways. 
E) Men and women do not differ in their communication styles.

Question 20

Email is a very good medium for communicating emotions.

Accepted Answer

A) True 
 B)False

In order to communicate more effectively people should avoid relying on 'codebooks."

Which of the following is NOT a function of communication discussed in your text?

Interpersonal communication occurs as soon as a message is received by someone else.

Communication exists whenever someone sends a message to someone else,even when the person receiving the message does not understand it.

Emotional contagion fulfils our drive to bond with others.

In the communication process model,"feedback" is:

One reason that people communicate with each other is to fulfill their drive to bond.

One dilemma in workspace design is the requirement to balance the need to encourage social interaction with the employees' need for privacy.

Email and instant messaging have had what effect on the corporate grapevine?

If you have to communicate negative information,the other person is more likely to listen if you focus on the problem rather than the person.

The sensing stage of active listening includes empathizing and organizing information.

Email removes problems of social status in the communication process.

When working in Brazil,colleagues expect you to be silent for several seconds after the other person has spoken before beginning your reply.

Which of the following would constitute 'noise' in the communication process?

Which of the following reduces information overload by increasing the person's information-processing capacity?

Open-design offices:

The level of information overload is a function of:

How do men and women generally differ in their communication styles in organizational settings?

Email is a very good medium for communicating emotions.

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 9: Communicating in Teams and Organizations

In order to communicate more effectively people should avoid relying on 'codebooks."

Which of the following is NOT a function of communication discussed in your text?

Interpersonal communication occurs as soon as a message is received by someone else.

Communication exists whenever someone sends a message to someone else,even when the person receiving the message does not understand it.

Emotional contagion fulfils our drive to bond with others.

In the communication process model,"feedback" is:

One reason that people communicate with each other is to fulfill their drive to bond.

One dilemma in workspace design is the requirement to balance the need to encourage social interaction with the employees' need for privacy.

Email and instant messaging have had what effect on the corporate grapevine?

If you have to communicate negative information,the other person is more likely to listen if you focus on the problem rather than the person.

The sensing stage of active listening includes empathizing and organizing information.

Email removes problems of social status in the communication process.

When working in Brazil,colleagues expect you to be silent for several seconds after the other person has spoken before beginning your reply.

Which of the following would constitute 'noise' in the communication process?

Which of the following reduces information overload by increasing the person's information-processing capacity?

Open-design offices:

The level of information overload is a function of:

How do men and women generally differ in their communication styles in organizational settings?

Email is a very good medium for communicating emotions.

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters