Question 1

Compared with verbal communication,nonverbal communication:

Accepted Answer

A) has more formal rules to guide its correct use. 
B) is less susceptible to misinterpretation. 
C) is more consciously transmitted from sender to receiver. 
D) has all of these characteristics. 
E) has none of these characteristics. 
A) has more formal rules to guide its correct use. 
B) is less susceptible to misinterpretation. 
C) is more consciously transmitted from sender to receiver. 
D) has all of these characteristics. 
E) has none of these characteristics.

Question 2

In grapevine communication,most employees serve as both sender and receiver.

Accepted Answer

A) True 
 B)False

Question 3

Email increases the volume of communication in organizations.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following is NOT explicitly identified in the communication process model?

Accepted Answer

A) Distraction 
B) Noise 
C) Transmission 
D) Encoding 
E) Decoding 
A) Distraction 
B) Noise 
C) Transmission 
D) Encoding 
E) Decoding

Question 5

What effect does 'noise' have in the communication model?

Accepted Answer

A) It distorts and obscures the sender's intended message. 
B) It prevents the sender from forming a message. 
C) It helps the sender to select a more appropriate medium to transmit the message. 
D) It helps the receiver to decode the message more carefully. 
E) The concept of 'noise' applies only in cases of miscommunication. 
A) It distorts and obscures the sender's intended message. 
B) It prevents the sender from forming a message. 
C) It helps the sender to select a more appropriate medium to transmit the message. 
D) It helps the receiver to decode the message more carefully. 
E) The concept of 'noise' applies only in cases of miscommunication.

Question 6

One limitation of email is that both sender and receiver need to coordinate the communication session.

Accepted Answer

A) True 
 B)False

Question 7

The organizational grapevine is usually transmitted:

Accepted Answer

A) to everyone in the organization. 
B) downward rather than upward through the organization. 
C) by most employees who receive the information. 
D) from management to non-management employees. 
E) from a small number of senders to a larger number of receivers. 
A) to everyone in the organization. 
B) downward rather than upward through the organization. 
C) by most employees who receive the information. 
D) from management to non-management employees. 
E) from a small number of senders to a larger number of receivers.

Question 8

Web-based magazines (e-zines):

Accepted Answer

A) allow companies to communicate breaking news quickly and efficiently to employees. 
B) are used mainly to communicate long and detailed articles. 
C) are slower and more costly to produce than most print-based company magazines. 
D) are no longer popular in large organizations. 
E) communicate long articles AND are no longer popular in large organizations. 
A) allow companies to communicate breaking news quickly and efficiently to employees. 
B) are used mainly to communicate long and detailed articles. 
C) are slower and more costly to produce than most print-based company magazines. 
D) are no longer popular in large organizations. 
E) communicate long articles AND are no longer popular in large organizations.

Question 9

Two important sets of factors to consider when choosing the appropriate communication channel for a given situation are:

Accepted Answer

A) empathy and speed. 
B) social acceptance and media richness. 
C) ambiguity and novelty of the problem. 
D) gender and culture 
E) availability of technology and cost 
A) empathy and speed. 
B) social acceptance and media richness. 
C) ambiguity and novelty of the problem. 
D) gender and culture 
E) availability of technology and cost

Question 10

When sending a message,the choice of medium also communicates information from the sender to receiver.

Accepted Answer

A) True 
 B)False

Question 11

The organizational grapevine is useful because it:

Accepted Answer

A) is an effective way for management to inform employees about future organizational changes. 
B) provides detailed information that more formal communication channels tend to ignore. 
C) reduces information overload. 
D) fulfills employees' drive to bond. 
E) is an effective way for management to communicate to employees AND reduces information overload. 
A) is an effective way for management to inform employees about future organizational changes. 
B) provides detailed information that more formal communication channels tend to ignore. 
C) reduces information overload. 
D) fulfills employees' drive to bond. 
E) is an effective way for management to communicate to employees AND reduces information overload.

Question 12

Shaking one's head from side to side is universally understood to mean "No."

Accepted Answer

A) True 
 B)False

Question 13

The three main components of active listening,in order,are:

Accepted Answer

A) sensing,evaluating and responding 
B) encoding,decoding and transmitting 
C) inferring,deferring and referring 
D) summarizing,encoding and responding 
E) buffering,summarizing and omitting 
A) sensing,evaluating and responding 
B) encoding,decoding and transmitting 
C) inferring,deferring and referring 
D) summarizing,encoding and responding 
E) buffering,summarizing and omitting

Question 14

Some wikis have failed to gain employee support because:

Accepted Answer

A) are easily controlled by management. 
B) rapidly document new knowledge. 
C) are a novelty that quickly lose the interest of employees 
D) are more efficient than other social networking forms,such as Facebook. 
E) involvement takes time and many companies do not reward those who provide this time to wiki development. 
A) are easily controlled by management. 
B) rapidly document new knowledge. 
C) are a novelty that quickly lose the interest of employees 
D) are more efficient than other social networking forms,such as Facebook. 
E) involvement takes time and many companies do not reward those who provide this time to wiki development.

Question 15

Effective communication potentially improves knowledge management and decision making.

Accepted Answer

A) True 
 B)False

Question 16

Few companies make use of social media such as Facebook.

Accepted Answer

A) True 
 B)False

Question 17

Safety representatives in each of the six plants of a manufacturing company need to communicate to each other every week the number and type of health and safety incidents in their plant.Each representative has a safety reporting document where he or she checks off the type and number of infractions during the previous week.These incidents are well known to other representatives; there are rarely any surprises.This weekly communication calls for:

Accepted Answer

A) high media richness. 
B) high emotional contagion. 
C) mostly nonverbal communication. 
D) face-to-face meetings. 
E) relatively low media richness. 
A) high media richness. 
B) high emotional contagion. 
C) mostly nonverbal communication. 
D) face-to-face meetings. 
E) relatively low media richness.

Question 18

Most information is communicated verbally rather than nonverbally in quiet settings.

Accepted Answer

A) True 
 B)False

Question 19

In the communication process,filtering occurs when:

Accepted Answer

A) the sender carefully selects words that the receiver is most likely to understand correctly. 
B) the receiver removes noise from the communication process so that the sender's message is more accurately understood. 
C) people delete or delay negative information,or use words that make the message sound more favourable. 
D) an organization is able to prevent grapevine communication by sending the information more quickly through newsletters and other formal communication channels. 
E) the receiver avoids receiving messages from a sender,such as by avoiding the person or deliberately not reading email messages. 
A) the sender carefully selects words that the receiver is most likely to understand correctly. 
B) the receiver removes noise from the communication process so that the sender's message is more accurately understood. 
C) people delete or delay negative information,or use words that make the message sound more favourable. 
D) an organization is able to prevent grapevine communication by sending the information more quickly through newsletters and other formal communication channels. 
E) the receiver avoids receiving messages from a sender,such as by avoiding the person or deliberately not reading email messages.

Question 20

Multi-communicating is possible because of the reduced sensory demand for most forms of computer-mediated communication.

Accepted Answer

A) True 
 B)False

Compared with verbal communication,nonverbal communication:

In grapevine communication,most employees serve as both sender and receiver.

Email increases the volume of communication in organizations.

Which of the following is NOT explicitly identified in the communication process model?

What effect does 'noise' have in the communication model?

One limitation of email is that both sender and receiver need to coordinate the communication session.

The organizational grapevine is usually transmitted:

Web-based magazines (e-zines):

Two important sets of factors to consider when choosing the appropriate communication channel for a given situation are:

When sending a message,the choice of medium also communicates information from the sender to receiver.

The organizational grapevine is useful because it:

Shaking one's head from side to side is universally understood to mean "No."

The three main components of active listening,in order,are:

Some wikis have failed to gain employee support because:

Effective communication potentially improves knowledge management and decision making.

Few companies make use of social media such as Facebook.

Most information is communicated verbally rather than nonverbally in quiet settings.

In the communication process,filtering occurs when:

Multi-communicating is possible because of the reduced sensory demand for most forms of computer-mediated communication.

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 9: Communicating in Teams and Organizations

Compared with verbal communication,nonverbal communication:

In grapevine communication,most employees serve as both sender and receiver.

Email increases the volume of communication in organizations.

Which of the following is NOT explicitly identified in the communication process model?

What effect does 'noise' have in the communication model?

One limitation of email is that both sender and receiver need to coordinate the communication session.

The organizational grapevine is usually transmitted:

Web-based magazines (e-zines):

Two important sets of factors to consider when choosing the appropriate communication channel for a given situation are:

When sending a message,the choice of medium also communicates information from the sender to receiver.

The organizational grapevine is useful because it:

Shaking one's head from side to side is universally understood to mean "No."

The three main components of active listening,in order,are:

Some wikis have failed to gain employee support because:

Effective communication potentially improves knowledge management and decision making.

Few companies make use of social media such as Facebook.

Most information is communicated verbally rather than nonverbally in quiet settings.

In the communication process,filtering occurs when:

Multi-communicating is possible because of the reduced sensory demand for most forms of computer-mediated communication.

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters