Question 1

One of the main problems with social networking is that it is now a more popular medium than email in work organizations.

Accepted Answer

A) True 
 B)False

Question 2

Researchers suggest that open-office designs potentially reduce employee stress,because their sense of isolation is reduced.

Accepted Answer

A) True 
 B)False

Question 3

Which of these statements about sending your message to other people is FALSE?

Accepted Answer

A) Empathize with the listener when forming your message. 
B) Avoid presenting the message when the listener is easily distracted by other matters. 
C) Focus the message content on the problem or issue,not on the person. 
D) Avoid repeating the information or creating any other redundancy in the message. 
E) Be descriptive rather than evaluative; that is,don't make the listener defensive. 
A) Empathize with the listener when forming your message. 
B) Avoid presenting the message when the listener is easily distracted by other matters. 
C) Focus the message content on the problem or issue,not on the person. 
D) Avoid repeating the information or creating any other redundancy in the message. 
E) Be descriptive rather than evaluative; that is,don't make the listener defensive.

Question 4

You have completed an important presentation to several Japanese executives regarding a proposed partnership between your British company and their Japanese firm.Your presentation is greeted by a long silence with the Japanese executives continuing to look at you.This silence probably means that the Japanese executives:

Accepted Answer

A) are waiting for formal confirmation that you have completed your presentation. 
B) disagree with your proposal and can't think of a polite way of telling you about their rejection. 
C) are trying to intimidate you in order to gain the advantage during the negotiation stage. 
D) are so overjoyed by the proposal that they are speechless. 
E) are contemplating what you have just said and are showing respect for your presentation. 
A) are waiting for formal confirmation that you have completed your presentation. 
B) disagree with your proposal and can't think of a polite way of telling you about their rejection. 
C) are trying to intimidate you in order to gain the advantage during the negotiation stage. 
D) are so overjoyed by the proposal that they are speechless. 
E) are contemplating what you have just said and are showing respect for your presentation.

Question 5

Should companies try to eliminate grapevine communication? Explain your answer.

Accepted Answer

Research suggests that companies should

Question 6

You have just been promoted to a job in which you have many employees and clients vying for your attention.In particular,these people expect you to review a considerable amount of information to make decisions for them.It isn't possible to spend much time with any individual,nor is it possible to delegate any of these decisions to other people.Identify two distinct strategies that you could use to minimize information overload by increasing information processing and two strategies to reduce information overload in this situation.

Accepted Answer

The textbook describes three main strate

Question 7

A communication channel with high media richness should be used in routine situations where the sender and receiver have common understanding and expectations.

Accepted Answer

A) True 
 B)False

Question 8

A fertilizer company with salespeople in remote operations recently introduced email throughout the company.Previously,salespeople received most information through formal communication channels and the annual sales meeting.Many salespeople complained that they were kept in the dark about company activities.Now,with the email system in place,salespeople receive most of their information informally through this network.None of them complain about isolation from company information.Furthermore,senior executives had to intervene recently to stop incorrect rumours that the fertilizer company might be acquired by a larger chemical company.Using your knowledge of organizational grapevines,explain what might have happened in this company when salespeople were connected to an email network.

Accepted Answer

The email network is a natural channel f

Question 9

What effect do public web sites dedicated to company gossip have on the corporate grapevine?

Accepted Answer

A) These web sites have almost completely replaced the corporate grapevine. 
B) These web sites extend grapevine information to anyone,not just employees connected to social networks. 
C) These web sites allow corporate leaders to control the corporate grapevine. 
D) These web sites do all of these things. 
E) These web sites have no effect on the corporate grapevine. 
A) These web sites have almost completely replaced the corporate grapevine. 
B) These web sites extend grapevine information to anyone,not just employees connected to social networks. 
C) These web sites allow corporate leaders to control the corporate grapevine. 
D) These web sites do all of these things. 
E) These web sites have no effect on the corporate grapevine.

Question 10

The Whispering Hills Financial Consulting is headquartered in a remote part of Alberta.It relies heavily on the latest web-based communication systems since most of their highly trained consultants live in major cities throughout Canada.Most of these consultants work from home (telecommuting)with sophisticated home office technologies at their disposal.The organization prides itself in maintaining very high customer service.For example,client inquiries are resolved satisfactorily in less than 24 hours,95 percent of the time.This business model has been in place for nearly ten years and Whispering Hills is considered a pioneer in the financial consulting business.Employees prefer to communicate using various forms of email,instant messaging,and web-based programs.Over the years,this has proven to be the most efficient way of doing business at a distance,while involving a disparate workforce.
Susan is a new staff member and has been experiencing difficulties adjusting to the communication media typically used at Whispering Hills.She complains,"I don't understand why my supervisor and coworkers are so reluctant to call me.I'm beginning to think they don't like me." After looking into the matter,you determine the problem originates with Susan's perception of the way Whispering Hills conducts business,and manages its communication channels.Reassure Susan by explaining the factors in social acceptance that account for the present situation.

Accepted Answer

The text discusses three factors in soci

Question 11

Media richness refers to:

Accepted Answer

A) total profits of newspapers,television networks and radio broadcasting companies within a society. 
B) the data-carrying capacity of a communication medium. 
C) the financial and emotional cost of transmitting a message from one person to another person within the same organization. 
D) the extent to which a message is conveyed through information technology rather than human interaction. 
E) none of these. 
A) total profits of newspapers,television networks and radio broadcasting companies within a society. 
B) the data-carrying capacity of a communication medium. 
C) the financial and emotional cost of transmitting a message from one person to another person within the same organization. 
D) the extent to which a message is conveyed through information technology rather than human interaction. 
E) none of these.

Question 12

The introduction of email has __________ the volume of communication,particularly messages sent to ______ in the organization.

Accepted Answer

A) increased; higher levels 
B) decreased; other departments 
C) increased; lower levels 
D) decreased; lower levels 
E) increased; retirees 
A) increased; higher levels 
B) decreased; other departments 
C) increased; lower levels 
D) decreased; lower levels 
E) increased; retirees

Question 13

The three components of listening are encoding,decoding and interpreting.

Accepted Answer

A) True 
 B)False

Question 14

Which of these statements about nonverbal communication is FALSE?

Accepted Answer

A) In conversations,more information is usually communicated nonverbally than verbally. 
B) Nonverbal communication is less rule-bound than is verbal communication. 
C) Nonverbal communication is usually more carefully thought out than is verbal communication. 
D) Nonverbal communication plays a major role in emotional labour. 
E) Emotional contagion is transmitted mainly through nonverbal communication. 
A) In conversations,more information is usually communicated nonverbally than verbally. 
B) Nonverbal communication is less rule-bound than is verbal communication. 
C) Nonverbal communication is usually more carefully thought out than is verbal communication. 
D) Nonverbal communication plays a major role in emotional labour. 
E) Emotional contagion is transmitted mainly through nonverbal communication.

Question 15

Emotional contagion represents nonconscious behaviour.

Accepted Answer

A) True 
 B)False

Question 16

Email is an inefficient medium for communicating in ambiguous,complex,and novel situations.

Accepted Answer

A) True 
 B)False

Question 17

Emotional contagion has what effect in the communication process?

Accepted Answer

A) It has no effect on the communication process. 
B) It provides feedback to the sender that the receiver understands and empathizes with the message. 
C) It reduces the amount of communication among colleagues. 
D) It makes it more difficult for the receiver to receive emotional meaning about the sender's experience. 
E) It reduces the amount of communication among colleagues AND makes it more difficult for the receiver to receive emotional meaning about the sender's experience. 
A) It has no effect on the communication process. 
B) It provides feedback to the sender that the receiver understands and empathizes with the message. 
C) It reduces the amount of communication among colleagues. 
D) It makes it more difficult for the receiver to receive emotional meaning about the sender's experience. 
E) It reduces the amount of communication among colleagues AND makes it more difficult for the receiver to receive emotional meaning about the sender's experience.

Question 18

It is recommended that we use lean media when the communication situation is nonroutine and ambiguous.

Accepted Answer

A) True 
 B)False

Question 19

Which of these forms of communication is the poorest for communicating emotional meaning and providing social support in the workplace?

Accepted Answer

A) Face-to-face small group sessions 
B) Email 
C) Telephone calls 
D) Video conferences 
E) All of the above. 
A) Face-to-face small group sessions 
B) Email 
C) Telephone calls 
D) Video conferences 
E) All of the above.

Question 20

Jargon improves communication efficiency when both the sender and receiver understand this specialized language.

Accepted Answer

A) True 
 B)False

One of the main problems with social networking is that it is now a more popular medium than email in work organizations.

Researchers suggest that open-office designs potentially reduce employee stress,because their sense of isolation is reduced.

Which of these statements about sending your message to other people is FALSE?

Should companies try to eliminate grapevine communication? Explain your answer.

A communication channel with high media richness should be used in routine situations where the sender and receiver have common understanding and expectations.

What effect do public web sites dedicated to company gossip have on the corporate grapevine?

Media richness refers to:

The introduction of email has ____ the volume of communication,particularly messages sent to in the organization.

The three components of listening are encoding,decoding and interpreting.

Which of these statements about nonverbal communication is FALSE?

Emotional contagion represents nonconscious behaviour.

Email is an inefficient medium for communicating in ambiguous,complex,and novel situations.

Emotional contagion has what effect in the communication process?

It is recommended that we use lean media when the communication situation is nonroutine and ambiguous.

Which of these forms of communication is the poorest for communicating emotional meaning and providing social support in the workplace?

Jargon improves communication efficiency when both the sender and receiver understand this specialized language.

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 9: Communicating in Teams and Organizations

One of the main problems with social networking is that it is now a more popular medium than email in work organizations.

Researchers suggest that open-office designs potentially reduce employee stress,because their sense of isolation is reduced.

Which of these statements about sending your message to other people is FALSE?

Should companies try to eliminate grapevine communication? Explain your answer.

A communication channel with high media richness should be used in routine situations where the sender and receiver have common understanding and expectations.

What effect do public web sites dedicated to company gossip have on the corporate grapevine?

Media richness refers to:

The introduction of email has __________ the volume of communication,particularly messages sent to ______ in the organization.

The three components of listening are encoding,decoding and interpreting.

Which of these statements about nonverbal communication is FALSE?

Emotional contagion represents nonconscious behaviour.

Email is an inefficient medium for communicating in ambiguous,complex,and novel situations.

Emotional contagion has what effect in the communication process?

It is recommended that we use lean media when the communication situation is nonroutine and ambiguous.

Which of these forms of communication is the poorest for communicating emotional meaning and providing social support in the workplace?

Jargon improves communication efficiency when both the sender and receiver understand this specialized language.

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

The introduction of email has ____ the volume of communication,particularly messages sent to in the organization.