Question 1

The grapevine is an important social process that fulfills the employees' drive to bond.

Accepted Answer

A) True 
 B)False

Question 2

One function of communication is to change behaviour.

Accepted Answer

A) True 
 B)False

Question 3

Management by walking around potentially minimizes the problem of filtering in the communication process.

Accepted Answer

A) True 
 B)False

Question 4

Metaphors and other types of ambiguous language are useful when:

Accepted Answer

A) the sender wants to communicate to people experiencing information overload. 
B) the message is sent through the grapevine rather than formal communication channels. 
C) the sender wants to minimize the risk that the receiver would misinterpret the message sent. 
D) the issue or concept that the sender is trying to communicate is ill-defined or complex. 
E) Ambiguous language is useful under all of these conditions. 
A) the sender wants to communicate to people experiencing information overload. 
B) the message is sent through the grapevine rather than formal communication channels. 
C) the sender wants to minimize the risk that the receiver would misinterpret the message sent. 
D) the issue or concept that the sender is trying to communicate is ill-defined or complex. 
E) Ambiguous language is useful under all of these conditions.

Question 5

According to your text,one of the social acceptance factors we need to consider is:

Accepted Answer

A) whether the channel is acceptable in a given society. 
B) the media richness. 
C) the symbolic meaning of the chosen channel. 
D) whether the message is politically correct. 
E) All of the above are social acceptance factors. 
A) whether the channel is acceptable in a given society. 
B) the media richness. 
C) the symbolic meaning of the chosen channel. 
D) whether the message is politically correct. 
E) All of the above are social acceptance factors.

Question 6

Social acceptance refers to how well the communication is approved and supported by the organization.

Accepted Answer

A) True 
 B)False

Question 7

In Japan,shared understanding is demonstrated without using words.

Accepted Answer

A) True 
 B)False

Question 8

Intended feedback is encoded,transmitted,received and decoded from the receiver to the sender of the original message.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following tends to be the preferred medium for coordinating work and,minimizes status differences?

Accepted Answer

A) Electronic company magazines (e-zines) 
B) Annual performance reviews with supervisors 
C) Intranet web sites 
D) Email 
E) The corporate grapevine 
A) Electronic company magazines (e-zines) 
B) Annual performance reviews with supervisors 
C) Intranet web sites 
D) Email 
E) The corporate grapevine

Question 10

In the communication process model,what happens immediately after the receiver receives the encoded message?

Accepted Answer

A) The sender receives confirmation that the message has been understood. 
B) The receiver confirms with the sender that the message sent was intended to be a message. 
C) The receiver decodes the received message. 
D) The sender encodes the message. 
E) The receiver forms feedback in response to the received message. 
A) The sender receives confirmation that the message has been understood. 
B) The receiver confirms with the sender that the message sent was intended to be a message. 
C) The receiver decodes the received message. 
D) The sender encodes the message. 
E) The receiver forms feedback in response to the received message.

Question 11

People are persuaded more under conditions of high social presence than low social presence.

Accepted Answer

A) True 
 B)False

Question 12

Wikis are collaborative web sites in which anyone in the group can write,edit,or remove material from the site.

Accepted Answer

A) True 
 B)False

Question 13

Flaming refers to the capacity of an organization to transmit information more quickly through computer networks than through traditional paper media.

Accepted Answer

A) True 
 B)False

Question 14

Effective communication occurs when:

Accepted Answer

A) information is sent through informal rather than formal channels. 
B) information is transmitted between two or more people. 
C) the sender convinces the receiver to accept the information sent. 
D) information is transmitted and understood between two or more people. 
E) the sender transmits information that is received by someone other than the intended receiver. 
A) information is sent through informal rather than formal channels. 
B) information is transmitted between two or more people. 
C) the sender convinces the receiver to accept the information sent. 
D) information is transmitted and understood between two or more people. 
E) the sender transmits information that is received by someone other than the intended receiver.

Question 15

Empathy,emotional contagion,and anger are three types of noise in the communication process.

Accepted Answer

A) True 
 B)False

Question 16

Research suggests that effective workspace design mainly balances the trade-off between:

Accepted Answer

A) social interaction and emotional contagion. 
B) verbal and nonverbal communication. 
C) employee privacy and social interaction. 
D) information overload and information underload. 
E) employee privacy and information overload. 
A) social interaction and emotional contagion. 
B) verbal and nonverbal communication. 
C) employee privacy and social interaction. 
D) information overload and information underload. 
E) employee privacy and information overload.

Question 17

Information overload occurs when a person's information-processing capacity exceeds the job's information load.

Accepted Answer

A) True 
 B)False

Question 18

The effectiveness of the encoding-decoding process is dependent on the sender and receiver's proficiency with the communication channel.

Accepted Answer

A) True 
 B)False

Question 19

Empathy is explicitly identified in:

Accepted Answer

A) the communication process model. 
B) the active speaker model. 
C) the active listening model. 
D) all of these models. 
E) none of these models. 
A) the communication process model. 
B) the active speaker model. 
C) the active listening model. 
D) all of these models. 
E) none of these models.

Question 20

When a sender and receiver want to transmit technical information more efficiently,they should:

Accepted Answer

A) use jargon that they both understand. 
B) use filtering. 
C) use upward communication coordinators. 
D) use nonverbal communication. 
E) use ambiguous language. 
A) use jargon that they both understand. 
B) use filtering. 
C) use upward communication coordinators. 
D) use nonverbal communication. 
E) use ambiguous language.

The grapevine is an important social process that fulfills the employees' drive to bond.

One function of communication is to change behaviour.

Management by walking around potentially minimizes the problem of filtering in the communication process.

Metaphors and other types of ambiguous language are useful when:

According to your text,one of the social acceptance factors we need to consider is:

Social acceptance refers to how well the communication is approved and supported by the organization.

In Japan,shared understanding is demonstrated without using words.

Intended feedback is encoded,transmitted,received and decoded from the receiver to the sender of the original message.

Which of the following tends to be the preferred medium for coordinating work and,minimizes status differences?

In the communication process model,what happens immediately after the receiver receives the encoded message?

People are persuaded more under conditions of high social presence than low social presence.

Wikis are collaborative web sites in which anyone in the group can write,edit,or remove material from the site.

Flaming refers to the capacity of an organization to transmit information more quickly through computer networks than through traditional paper media.

Effective communication occurs when:

Empathy,emotional contagion,and anger are three types of noise in the communication process.

Research suggests that effective workspace design mainly balances the trade-off between:

Information overload occurs when a person's information-processing capacity exceeds the job's information load.

The effectiveness of the encoding-decoding process is dependent on the sender and receiver's proficiency with the communication channel.

Empathy is explicitly identified in:

When a sender and receiver want to transmit technical information more efficiently,they should:

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 9: Communicating in Teams and Organizations

The grapevine is an important social process that fulfills the employees' drive to bond.

One function of communication is to change behaviour.

Management by walking around potentially minimizes the problem of filtering in the communication process.

Metaphors and other types of ambiguous language are useful when:

According to your text,one of the social acceptance factors we need to consider is:

Social acceptance refers to how well the communication is approved and supported by the organization.

In Japan,shared understanding is demonstrated without using words.

Intended feedback is encoded,transmitted,received and decoded from the receiver to the sender of the original message.

Which of the following tends to be the preferred medium for coordinating work and,minimizes status differences?

In the communication process model,what happens immediately after the receiver receives the encoded message?

People are persuaded more under conditions of high social presence than low social presence.

Wikis are collaborative web sites in which anyone in the group can write,edit,or remove material from the site.

Flaming refers to the capacity of an organization to transmit information more quickly through computer networks than through traditional paper media.

Effective communication occurs when:

Empathy,emotional contagion,and anger are three types of noise in the communication process.

Research suggests that effective workspace design mainly balances the trade-off between:

Information overload occurs when a person's information-processing capacity exceeds the job's information load.

The effectiveness of the encoding-decoding process is dependent on the sender and receiver's proficiency with the communication channel.

Empathy is explicitly identified in:

When a sender and receiver want to transmit technical information more efficiently,they should:

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters