Question 1

Which of the following statements about cross-cultural communication is FALSE?

Accepted Answer

A) In Japan,a listener's silence after the speaker finishes talking indicates that the listener disapproves with the sender's message. 
B) Brazilians view interruptions as evidence that the other person is involved in the conversation. 
C) Shaking one's head from side to side means a different thing in different cultures. 
D) Talking loudly may be a sign of sincerity in some cultures and a sign of rudeness in other cultures. 
E) Maintaining direct eye contact is acceptable to most Americans,but is considered rude in some other cultures. 
A) In Japan,a listener's silence after the speaker finishes talking indicates that the listener disapproves with the sender's message. 
B) Brazilians view interruptions as evidence that the other person is involved in the conversation. 
C) Shaking one's head from side to side means a different thing in different cultures. 
D) Talking loudly may be a sign of sincerity in some cultures and a sign of rudeness in other cultures. 
E) Maintaining direct eye contact is acceptable to most Americans,but is considered rude in some other cultures.

Question 2

Some employees use 'emoticons' in electronic mail messages to clarify the emotional meaning of their messages.

Accepted Answer

A) True 
 B)False

Question 3

Which communication channel is most effective when the sender wants to persuade the receiver?

Accepted Answer

A) A memorandum 
B) A formal speech to a large audience 
C) A personal letter to the target receiver 
D) A personal face-to-face meeting with the target receiver 
E) The method of communication does not influence the sender's ability to persuade others 
A) A memorandum 
B) A formal speech to a large audience 
C) A personal letter to the target receiver 
D) A personal face-to-face meeting with the target receiver 
E) The method of communication does not influence the sender's ability to persuade others

Question 4

People can improve the "responding" stage of active listening by:

Accepted Answer

A) ignoring the speaker after the first few minutes. 
B) quickly forming an opinion of the speaker's topic. 
C) interrupting when the listener disagrees with the speaker. 
D) doing all of these activities. 
E) doing none of these activities. 
A) ignoring the speaker after the first few minutes. 
B) quickly forming an opinion of the speaker's topic. 
C) interrupting when the listener disagrees with the speaker. 
D) doing all of these activities. 
E) doing none of these activities.

Question 5

When the sender has previous experience with the receiver,the sender ______________ to communicate in ambiguous situations.

Accepted Answer

A) must use richer media 
B) is unable to use leaner media 
C) must rely on nonverbal communication 
D) can use leaner media 
E) must use leaner media 
A) must use richer media 
B) is unable to use leaner media 
C) must rely on nonverbal communication 
D) can use leaner media 
E) must use leaner media

Question 6

Which of the following communication media tends to be best for transmitting emotions and persuading the receiver?

Accepted Answer

A) Newsletter 
B) Email message 
C) Telephone conversation 
D) Face-to-face meeting 
E) Memorandum to all employees 
A) Newsletter 
B) Email message 
C) Telephone conversation 
D) Face-to-face meeting 
E) Memorandum to all employees

Question 7

One social acceptance factor is the symbolic meaning of a channel to convey a message.

Accepted Answer

A) True 
 B)False

Question 8

According to the authors,the social presence effect occurs when:

Accepted Answer

A) employees are distracted by their socializing behaviours at work. 
B) expensive communication channels contribute to their social status. 
C) the cost of a communication channel excludes the non rich. 
D) the sender and receiver focus on their relative status instead of processing the message content. 
E) None of these describe social distraction. 
A) employees are distracted by their socializing behaviours at work. 
B) expensive communication channels contribute to their social status. 
C) the cost of a communication channel excludes the non rich. 
D) the sender and receiver focus on their relative status instead of processing the message content. 
E) None of these describe social distraction.

Question 9

In the communication process model,'decoding the message' occurs immediately:

Accepted Answer

A) before the sender forms the message. 
B) after the sender receives the message. 
C) after the sender forms feedback regarding the original message. 
D) after the sender transmits the message. 
E) never; decoding is not part of the communication process model. 
A) before the sender forms the message. 
B) after the sender receives the message. 
C) after the sender forms feedback regarding the original message. 
D) after the sender transmits the message. 
E) never; decoding is not part of the communication process model.

Question 10

Wikis focus on sharing information or forming communities.

Accepted Answer

A) True 
 B)False

Question 11

Email,instant messaging,and public web sites are changing characteristics of the corporate grapevine.

Accepted Answer

A) True 
 B)False

Question 12

Mimicking the nonverbal behaviours of other people seems to help us receive the emotional experience of the people we mimic.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following is NOT a factor that influences the efficiency and effectiveness of encoding and decoding?

Accepted Answer

A) Whether both parties have a similar "codebook." 
B) The extent to which both parties have similar mental models. 
C) The parties' familiarity with the message topic. 
D) The sender and receiver's proficiency with the communication channel 
E) The gender of the sender or receiver. 
A) Whether both parties have a similar "codebook." 
B) The extent to which both parties have similar mental models. 
C) The parties' familiarity with the message topic. 
D) The sender and receiver's proficiency with the communication channel 
E) The gender of the sender or receiver.

Question 14

A problem with email is that:

Accepted Answer

A) it contributes to information overload. 
B) it increases the frequency of flaming. 
C) it is difficult to interpret emotion in email messages. 
D) it lacks the warmth of human interaction. 
E) All of these are problems with email. 
A) it contributes to information overload. 
B) it increases the frequency of flaming. 
C) it is difficult to interpret emotion in email messages. 
D) it lacks the warmth of human interaction. 
E) All of these are problems with email.

Question 15

Active listeners improve their sensing activities by:

Accepted Answer

A) organizing information. 
B) postponing evaluation. 
C) clarifying the message. 
D) showing interest 
E) doing all of these activities. 
A) organizing information. 
B) postponing evaluation. 
C) clarifying the message. 
D) showing interest 
E) doing all of these activities.

Question 16

The most obvious cross-cultural communication challenge is:

Accepted Answer

A) silence. 
B) shaking hands. 
C) language. 
D) smiling. 
E) nonverbal communication. 
A) silence. 
B) shaking hands. 
C) language. 
D) smiling. 
E) nonverbal communication.

Question 17

Language differences represent one of the most obvious cross-cultural communications challenges.

Accepted Answer

A) True 
 B)False

Question 18

You work at an advertising firm where a senior executive has suggested that advertising staff should rely more on email to communicate with clients rather than frequently visiting them in person.The executive has even suggested that this proposal might increase creativity because clients could communicate their ideas to staff members more often than through personal visits.The reason for this recommendation is that it is expensive and time-consuming to visit clients.Discuss the advantages and disadvantages of this idea (using email rather than personal visits to interact with clients).Be sure that your answer considers emotional contagion,media richness and other factors related to these two communication channels.

Accepted Answer

Email tends to be most effective for coo

Question 19

The introduction of email in organizations tends to reduce some face-to-face and telephone communication.

Accepted Answer

A) True 
 B)False

Question 20

Active listeners constantly cycle through the three components of listening.

Accepted Answer

A) True 
 B)False

Which of the following statements about cross-cultural communication is FALSE?

Some employees use 'emoticons' in electronic mail messages to clarify the emotional meaning of their messages.

Which communication channel is most effective when the sender wants to persuade the receiver?

People can improve the "responding" stage of active listening by:

When the sender has previous experience with the receiver,the sender ______________ to communicate in ambiguous situations.

Which of the following communication media tends to be best for transmitting emotions and persuading the receiver?

One social acceptance factor is the symbolic meaning of a channel to convey a message.

According to the authors,the social presence effect occurs when:

In the communication process model,'decoding the message' occurs immediately:

Wikis focus on sharing information or forming communities.

Email,instant messaging,and public web sites are changing characteristics of the corporate grapevine.

Mimicking the nonverbal behaviours of other people seems to help us receive the emotional experience of the people we mimic.

Which of the following is NOT a factor that influences the efficiency and effectiveness of encoding and decoding?

A problem with email is that:

Active listeners improve their sensing activities by:

The most obvious cross-cultural communication challenge is:

Language differences represent one of the most obvious cross-cultural communications challenges.

The introduction of email in organizations tends to reduce some face-to-face and telephone communication.

Active listeners constantly cycle through the three components of listening.

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 9: Communicating in Teams and Organizations

Which of the following statements about cross-cultural communication is FALSE?

Some employees use 'emoticons' in electronic mail messages to clarify the emotional meaning of their messages.

Which communication channel is most effective when the sender wants to persuade the receiver?

People can improve the "responding" stage of active listening by:

When the sender has previous experience with the receiver,the sender ______________ to communicate in ambiguous situations.

Which of the following communication media tends to be best for transmitting emotions and persuading the receiver?

One social acceptance factor is the symbolic meaning of a channel to convey a message.

According to the authors,the social presence effect occurs when:

In the communication process model,'decoding the message' occurs immediately:

Wikis focus on sharing information or forming communities.

Email,instant messaging,and public web sites are changing characteristics of the corporate grapevine.

Mimicking the nonverbal behaviours of other people seems to help us receive the emotional experience of the people we mimic.

Which of the following is NOT a factor that influences the efficiency and effectiveness of encoding and decoding?

A problem with email is that:

Active listeners improve their sensing activities by:

The most obvious cross-cultural communication challenge is:

Language differences represent one of the most obvious cross-cultural communications challenges.

The introduction of email in organizations tends to reduce some face-to-face and telephone communication.

Active listeners constantly cycle through the three components of listening.

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters