Exam 9: Communicating in Teams and Organizations

People experienced with a particular communication medium can increase the amount of media richness normally possible through that information channel by "pushing".

Media richness refers to the ratio of the cost of using a medium relative to its frequency of use in the organization.

Shanti's Workshop Shanti recently went to a communication workshop to help improve her workplace performance.She learned that in effective communication, she should resist forming an opinion until the speaker has finished, then attempt to empathize with the listener, and finally effectively respond to the speaker.She learned techniques regarding maintain eye contact and sending back channel signals to show interest.When Shanti attempts to empathize with the speaker, this is known as:

Emotional contagion fulfills our drive to bond with others.

Briefly explain the communication process model and its components.

Emotional contagion occurs when:

What is social acceptance? What are the social acceptance factors?

While communication is important to organizations, it plays no role in organizational learning.

"Report talk" is characterized by:

Compared to lean media, rich media have fewer social distractions.

Which of the following is an increasing source of information overload?

Which of the following represents the first three steps in the communication model in the correct order?

Which of the following fundamental drives is highly influenced by effective communication?

In Alphatech Systems, email software screens incoming messages by organizing them into mailboxes and identifying junk mail.As a result, employees in this company can quickly identify the most important email messages, and overlook the junk mail.This email feature improves communication by:

You have made an important presentation to several Japanese executives regarding a proposed partnership between your American company and their Japanese firm.The Japanese executives were very silent during the presentation.Most people in the United States would view this silence as:

Effective communication occurs when:

The encoding-decoding process is generally more effective when both parties:

Active listeners improve their sensing activities by:

Buffering occurs when we decide to overlook messages, such as using software rules to redirect email from distribution lists to folders we never look at.

Research has found that women are generally more sensitive than are men to nonverbal communication.