Question 1

The three main components of active listening, in order, are:

Accepted Answer

A) sensing, evaluating, and responding. 
B) encoding, decoding, and transmitting. 
C) inferring, deferring, and referring. 
D) summarizing, encoding, and responding. 
E) buffering, summarizing, and omitting. 
A) sensing, evaluating, and responding. 
B) encoding, decoding, and transmitting. 
C) inferring, deferring, and referring. 
D) summarizing, encoding, and responding. 
E) buffering, summarizing, and omitting.

Question 2

Information overload occurs when an individual's information-processing capacity exceeds the job's information load.

Accepted Answer

A) True 
 B)False

Question 3

What are the four major factors that influence the effectiveness of the encoding-decoding process in communication?

Accepted Answer

There are four main factors that influen

Question 4

Which of the following communication media tends to be the best for transmitting emotions?

Accepted Answer

A) Newsletters 
B) Email messages 
C) Telephone conversations 
D) Face-to-face meetings 
E) Written messages 
A) Newsletters 
B) Email messages 
C) Telephone conversations 
D) Face-to-face meetings 
E) Written messages

Question 5

Individuals' preferences for specific communication channels is a factor contributing to social acceptance.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following communication channels has the lowest media richness?

Accepted Answer

A) Newsletter 
B) Email 
C) Telephone call 
D) Video conference 
E) Instant messaging 
A) Newsletter 
B) Email 
C) Telephone call 
D) Video conference 
E) Instant messaging

Question 7

One reason that people communicate with each other is to fulfill their drive to bond.

Accepted Answer

A) True 
 B)False

Question 8

Maintaining eye contact to show interest in someone's conversation is one of the few forms of nonverbal communication that transmits common meaning across all cultures.

Accepted Answer

A) True 
 B)False

Question 9

Several employees in a newly formed group must work together to develop a new product.No one in this group has worked with anyone else in this group before and the development of this product has not been attempted previously.According to the media richness model, which of the following communication channels is most appropriate in this situation?

Accepted Answer

A) Written documents 
B) Email 
C) Face-to-face meetings 
D) Bulletin boards 
E) Financial statements 
A) Written documents 
B) Email 
C) Face-to-face meetings 
D) Bulletin boards 
E) Financial statements

Question 10

The best way to manage organizational grapevine is to ignore the information it communicates.

Accepted Answer

A) True 
 B)False

Question 11

Management by walking around occurs when senior executives get out of their offices and communicate face-to-face with employees.

Accepted Answer

A) True 
 B)False

Question 12

How do men and women generally differ in their communication styles in organizational settings?

Accepted Answer

A) Men are more likely than women to communicate to strengthen relationships. 
B) Women have a more dominant conversation style. 
C) Women are usually more sensitive than men to the listener's nonverbal cues. 
D) Men tend to engage less in report talk than women. 
E) Men apologize more often in their conversations and interactions than women. 
A) Men are more likely than women to communicate to strengthen relationships. 
B) Women have a more dominant conversation style. 
C) Women are usually more sensitive than men to the listener's nonverbal cues. 
D) Men tend to engage less in report talk than women. 
E) Men apologize more often in their conversations and interactions than women.

Question 13

Which of the following is a strategy specifically identified to improve face-to-face communication among employees?

Accepted Answer

A) Filtering 
B) Buffering 
C) Encouraging an active grapevine 
D) Open workspace arrangements 
E) Use of jargon 
A) Filtering 
B) Buffering 
C) Encouraging an active grapevine 
D) Open workspace arrangements 
E) Use of jargon

Question 14

Buffering, summarizing, and omitting are ways to:

Accepted Answer

A) reduce information overload. 
B) avoid organizational risk. 
C) avoid the risk of flaming. 
D) improve communication between men and women. 
E) increase media richness. 
A) reduce information overload. 
B) avoid organizational risk. 
C) avoid the risk of flaming. 
D) improve communication between men and women. 
E) increase media richness.

Question 15

Which of the following communication channels has the highest media richness?

Accepted Answer

A) Newsletter 
B) Email 
C) Telephone call 
D) Video conference 
E) Instant messaging 
A) Newsletter 
B) Email 
C) Telephone call 
D) Video conference 
E) Instant messaging

Question 16

When a sender and receiver belonging to the same group want to transmit technical information more efficiently, they should use:

Accepted Answer

A) jargon that they both understand. 
B) information filtering. 
C) mediators in communication. 
D) nonverbal communication. 
E) formal written communication. 
A) jargon that they both understand. 
B) information filtering. 
C) mediators in communication. 
D) nonverbal communication. 
E) formal written communication.

Question 17

Active listeners can improve their responding by:

Accepted Answer

A) Keeping their feedback to themselves 
B) Not making eye contact 
C) Keeping silent 
D) Rephrasing speaker's ideas at appropriate breaks 
E) Asking irrelevant questions 
A) Keeping their feedback to themselves 
B) Not making eye contact 
C) Keeping silent 
D) Rephrasing speaker's ideas at appropriate breaks 
E) Asking irrelevant questions

Question 18

The three components of listening are encoding, decoding and interpreting.

Accepted Answer

A) True 
 B)False

Question 19

_____ are collaborative Web spaces in which anyone in a group can write, edit, or remove material from the Web site.

Accepted Answer

A) Blogs 
B) Podcasts 
C) Wikis 
D) Intranets 
E) Local area networks 
A) Blogs 
B) Podcasts 
C) Wikis 
D) Intranets 
E) Local area networks

Question 20

Codebooks are symbols used to convey message content, whereas mental models are knowledge structures of the communication topic setting.

Accepted Answer

A) True 
 B)False

The three main components of active listening, in order, are:

Information overload occurs when an individual's information-processing capacity exceeds the job's information load.

What are the four major factors that influence the effectiveness of the encoding-decoding process in communication?

Which of the following communication media tends to be the best for transmitting emotions?

Individuals' preferences for specific communication channels is a factor contributing to social acceptance.

Which of the following communication channels has the lowest media richness?

One reason that people communicate with each other is to fulfill their drive to bond.

Maintaining eye contact to show interest in someone's conversation is one of the few forms of nonverbal communication that transmits common meaning across all cultures.

The best way to manage organizational grapevine is to ignore the information it communicates.

Management by walking around occurs when senior executives get out of their offices and communicate face-to-face with employees.

How do men and women generally differ in their communication styles in organizational settings?

Which of the following is a strategy specifically identified to improve face-to-face communication among employees?

Buffering, summarizing, and omitting are ways to:

Which of the following communication channels has the highest media richness?

When a sender and receiver belonging to the same group want to transmit technical information more efficiently, they should use:

Active listeners can improve their responding by:

The three components of listening are encoding, decoding and interpreting.

_____ are collaborative Web spaces in which anyone in a group can write, edit, or remove material from the Web site.

Codebooks are symbols used to convey message content, whereas mental models are knowledge structures of the communication topic setting.

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 9: Communicating in Teams and Organizations

The three main components of active listening, in order, are:

Information overload occurs when an individual's information-processing capacity exceeds the job's information load.

What are the four major factors that influence the effectiveness of the encoding-decoding process in communication?

Which of the following communication media tends to be the best for transmitting emotions?

Individuals' preferences for specific communication channels is a factor contributing to social acceptance.

Which of the following communication channels has the lowest media richness?

One reason that people communicate with each other is to fulfill their drive to bond.

Maintaining eye contact to show interest in someone's conversation is one of the few forms of nonverbal communication that transmits common meaning across all cultures.

The best way to manage organizational grapevine is to ignore the information it communicates.

Management by walking around occurs when senior executives get out of their offices and communicate face-to-face with employees.

How do men and women generally differ in their communication styles in organizational settings?

Which of the following is a strategy specifically identified to improve face-to-face communication among employees?

Buffering, summarizing, and omitting are ways to:

Which of the following communication channels has the highest media richness?

When a sender and receiver belonging to the same group want to transmit technical information more efficiently, they should use:

Active listeners can improve their responding by:

The three components of listening are encoding, decoding and interpreting.

_____ are collaborative Web spaces in which anyone in a group can write, edit, or remove material from the Web site.

Codebooks are symbols used to convey message content, whereas mental models are knowledge structures of the communication topic setting.

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters