Question 1

What are the common gender differences observed in communication?

Accepted Answer

Men and women have similar communication

Question 2

In organizational communication, "flaming" generally refers to:

Accepted Answer

A) telling an employee in front of other people that he or she is fired. 
B) ranting and raving in front of a large audience. 
C) an emotionally charged email or other electronic message, usually one that communicates strong negative emotions. 
D) using any signal with the hands that conveys an obscene meaning to the receiver. 
E) interrupting the speaker before he or she has finished talking. 
A) telling an employee in front of other people that he or she is fired. 
B) ranting and raving in front of a large audience. 
C) an emotionally charged email or other electronic message, usually one that communicates strong negative emotions. 
D) using any signal with the hands that conveys an obscene meaning to the receiver. 
E) interrupting the speaker before he or she has finished talking.

Question 3

Sunshine Toys At Sunshine Toys, several employees must work together to develop a new product.No one in this group has worked with any of the others before, and the development of this product has not been attempted previously.The most effective medium in this situation would be one that is:

Accepted Answer

A) routine. 
B) non-ambiguous. 
C) lean. 
D) rich. 
E) oversimplified. 
A) routine. 
B) non-ambiguous. 
C) lean. 
D) rich. 
E) oversimplified.

Question 4

The organizational grapevine is useful because it:

Accepted Answer

A) is an effective way for management to inform employees about future organizational changes. 
B) provides detailed information that more formal communication channels tend to ignore. 
C) reduces information overload. 
D) bonds employees together and fulfills their need for interaction. 
E) allows organizations to hide important information from employees. 
A) is an effective way for management to inform employees about future organizational changes. 
B) provides detailed information that more formal communication channels tend to ignore. 
C) reduces information overload. 
D) bonds employees together and fulfills their need for interaction. 
E) allows organizations to hide important information from employees.

Question 5

American-Japanese Partnership You have completed an important presentation to several Japanese executives regarding a proposed partnership between your American company and their Japanese firm.The Japanese executives were very silent during the presentation.With regard to cross-cultural communication, this silence most likely means that the Japanese executives:

Accepted Answer

A) didn't understand what you were saying. 
B) disagree with your proposal and can't think of a polite way of telling you about their rejection. 
C) weren't listening to your presentation. 
D) have agreed to the proposal made by you. 
E) are showing respect for your presentation. 
A) didn't understand what you were saying. 
B) disagree with your proposal and can't think of a polite way of telling you about their rejection. 
C) weren't listening to your presentation. 
D) have agreed to the proposal made by you. 
E) are showing respect for your presentation.

Question 6

Jargon improves communication efficiency when both the sender and receiver understand this specialized language.

Accepted Answer

A) True 
 B)False

Question 7

Research suggests that effective workspace design mainly balances the trade-off between:

Accepted Answer

A) social interaction and emotional contagion. 
B) verbal and nonverbal communication. 
C) employee privacy and social interaction. 
D) information overload and information underload. 
E) buffering and information overload. 
A) social interaction and emotional contagion. 
B) verbal and nonverbal communication. 
C) employee privacy and social interaction. 
D) information overload and information underload. 
E) buffering and information overload.

Question 8

Communication noise can exist even when people speak the same language.This occurs because of the:

Accepted Answer

A) skill differences among people. 
B) lack of necessary aptitudes. 
C) richness of the communication channel. 
D) reduced channel bandwidth. 
E) cultural differences among people. 
A) skill differences among people. 
B) lack of necessary aptitudes. 
C) richness of the communication channel. 
D) reduced channel bandwidth. 
E) cultural differences among people.

Question 9

Which of the following communication channels is most effective when the sender wants to persuade the receiver?

Accepted Answer

A) A formal memorandum sent to the receiver 
B) An informal speech to a large audience 
C) A personalized letter to the receiver 
D) A personal face-to-face meeting with the receiver 
E) An informal memorandum issued to the receiver 
A) A formal memorandum sent to the receiver 
B) An informal speech to a large audience 
C) A personalized letter to the receiver 
D) A personal face-to-face meeting with the receiver 
E) An informal memorandum issued to the receiver

Question 10

Most information technologies require less social etiquette and attention, so employees can easily multi-communicate.

Accepted Answer

A) True 
 B)False

Question 11

The responding stage of active listening includes showing interest and clarifying the message.

Accepted Answer

A) True 
 B)False

Question 12

Active listeners constantly cycle through the three components of listening during a conversation and engage in various activities to improve these processes.

Accepted Answer

A) True 
 B)False

Question 13

Email is a very good medium for communicating emotions.

Accepted Answer

A) True 
 B)False

Question 14

A few organizations have recently tried to minimize employee use of email when communicating with colleagues.Discuss two reasons why companies might want to minimize the use of email.

Accepted Answer

The textbook describes four problems wit

Question 15

Communication refers to the process by which information is transmitted and understood between two or more people.

Accepted Answer

A) True 
 B)False

Question 16

In the communication process, filtering occurs when:

Accepted Answer

A) the sender carefully selects words that the receiver is most likely to understand correctly. 
B) the receiver removes noise from the communication process so that the sender's message is more accurately understood. 
C) people communicate mainly positive information about themselves by screening out negative information. 
D) an organization is able to prevent grapevine communication by sending the information more quickly through newsletters and other formal communication channels. 
E) the receiver avoids receiving messages from a sender, such as by avoiding the person or deliberately not reading email messages. 
A) the sender carefully selects words that the receiver is most likely to understand correctly. 
B) the receiver removes noise from the communication process so that the sender's message is more accurately understood. 
C) people communicate mainly positive information about themselves by screening out negative information. 
D) an organization is able to prevent grapevine communication by sending the information more quickly through newsletters and other formal communication channels. 
E) the receiver avoids receiving messages from a sender, such as by avoiding the person or deliberately not reading email messages.

Question 17

Research studies conclude that social media offer no advantages in the workplace over traditional email.

Accepted Answer

A) True 
 B)False

Question 18

Email is an ideal medium for ambiguous, complex, and novel situations.

Accepted Answer

A) True 
 B)False

Question 19

According to the communication process model:

Accepted Answer

A) information flows through channels between the sender and receiver. 
B) the sender and receiver are at different levels and communicate only when the levels match. 
C) communication is a free-flowing conduit. 
D) information transmission is minimal in a formal communicative process. 
E) the sender is the dominant and more important partner. 
A) information flows through channels between the sender and receiver. 
B) the sender and receiver are at different levels and communicate only when the levels match. 
C) communication is a free-flowing conduit. 
D) information transmission is minimal in a formal communicative process. 
E) the sender is the dominant and more important partner.

Question 20

Sunshine Toys At Sunshine Toys, several employees must work together to develop a new product.No one in this group has worked with any of the others before, and the development of this product has not been attempted previously.According to the media richness model, which of the following communication channels is most appropriate in this situation?

Accepted Answer

A) Written documents 
B) Email 
C) Face-to-face meetings 
D) Bulletin boards 
E) Weblogs 
A) Written documents 
B) Email 
C) Face-to-face meetings 
D) Bulletin boards 
E) Weblogs

What are the common gender differences observed in communication?

In organizational communication, "flaming" generally refers to:

Sunshine Toys At Sunshine Toys, several employees must work together to develop a new product.No one in this group has worked with any of the others before, and the development of this product has not been attempted previously.The most effective medium in this situation would be one that is:

The organizational grapevine is useful because it:

Jargon improves communication efficiency when both the sender and receiver understand this specialized language.

Research suggests that effective workspace design mainly balances the trade-off between:

Communication noise can exist even when people speak the same language.This occurs because of the:

Which of the following communication channels is most effective when the sender wants to persuade the receiver?

Most information technologies require less social etiquette and attention, so employees can easily multi-communicate.

The responding stage of active listening includes showing interest and clarifying the message.

Active listeners constantly cycle through the three components of listening during a conversation and engage in various activities to improve these processes.

Email is a very good medium for communicating emotions.

A few organizations have recently tried to minimize employee use of email when communicating with colleagues.Discuss two reasons why companies might want to minimize the use of email.

Communication refers to the process by which information is transmitted and understood between two or more people.

In the communication process, filtering occurs when:

Research studies conclude that social media offer no advantages in the workplace over traditional email.

Email is an ideal medium for ambiguous, complex, and novel situations.

According to the communication process model:

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 9: Communicating in Teams and Organizations

What are the common gender differences observed in communication?

In organizational communication, "flaming" generally refers to:

Sunshine Toys At Sunshine Toys, several employees must work together to develop a new product.No one in this group has worked with any of the others before, and the development of this product has not been attempted previously.The most effective medium in this situation would be one that is:

The organizational grapevine is useful because it:

Jargon improves communication efficiency when both the sender and receiver understand this specialized language.

Research suggests that effective workspace design mainly balances the trade-off between:

Communication noise can exist even when people speak the same language.This occurs because of the:

Which of the following communication channels is most effective when the sender wants to persuade the receiver?

Most information technologies require less social etiquette and attention, so employees can easily multi-communicate.

The responding stage of active listening includes showing interest and clarifying the message.

Active listeners constantly cycle through the three components of listening during a conversation and engage in various activities to improve these processes.

Email is a very good medium for communicating emotions.

A few organizations have recently tried to minimize employee use of email when communicating with colleagues.Discuss two reasons why companies might want to minimize the use of email.

Communication refers to the process by which information is transmitted and understood between two or more people.

In the communication process, filtering occurs when:

Research studies conclude that social media offer no advantages in the workplace over traditional email.

Email is an ideal medium for ambiguous, complex, and novel situations.

According to the communication process model:

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters