Question 1

Email helps organizations to significantly reduce the problem of information overload.

Accepted Answer

A) True 
 B)False

Question 2

One consequence of introducing email is that it tends to decrease the amount of communication across the organization.

Accepted Answer

A) True 
 B)False

Question 3

According to the communication process model, communication begins with forming the message, then encoding it.

Accepted Answer

A) True 
 B)False

Question 4

John slams his finger while closing a cabinet drawer.Mary winces and shakes her hand.This is an example of:

Accepted Answer

A) Passive listening 
B) Emotional contagion 
C) Emotional intelligence 
D) Tacit knowledge 
E) Flaming 
A) Passive listening 
B) Emotional contagion 
C) Emotional intelligence 
D) Tacit knowledge 
E) Flaming

Question 5

Management by walking around refers to:

Accepted Answer

A) the process used by new executives to get familiar with their new office design and layout. 
B) a communication process that should be used only when executives need to explain corporate decisions to the lower-level employees. 
C) a practice in which executives get out of their offices and learn from others in the organization through face-to-face dialogue. 
D) an old strategy that results in ineffective upward communication. 
E) the label used to describe new executives who experiment in management. 
A) the process used by new executives to get familiar with their new office design and layout. 
B) a communication process that should be used only when executives need to explain corporate decisions to the lower-level employees. 
C) a practice in which executives get out of their offices and learn from others in the organization through face-to-face dialogue. 
D) an old strategy that results in ineffective upward communication. 
E) the label used to describe new executives who experiment in management.

Question 6

Intended feedback is encoded, transmitted, received, and decoded from the receiver to the sender of the original message.

Accepted Answer

A) True 
 B)False

Question 7

Communication supports employee well-being and can improve employee well-being.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following is a factor in social acceptance?

Accepted Answer

A) The symbolic meaning of the chosen channel 
B) The media richness of the selected channel 
C) The bandwidth of the channel 
D) The diplomatic acceptance of the message 
E) The content and accuracy of the message 
A) The symbolic meaning of the chosen channel 
B) The media richness of the selected channel 
C) The bandwidth of the channel 
D) The diplomatic acceptance of the message 
E) The content and accuracy of the message

Question 9

Explain the concept of media richness.What are the two conditions required for a communication channel to be considered high in media richness?

Accepted Answer

Media richness refers to the data-carryi

Question 10

The unstructured and informal organizational network that is founded in social relationships rather than organization charts or job descriptions is called:

Accepted Answer

A) The codebook 
B) The jargon 
C) The grapevine 
D) The rumor mill 
E) The jungle 
A) The codebook 
B) The jargon 
C) The grapevine 
D) The rumor mill 
E) The jungle

Question 11

In the communication process model, "decoding the message" occurs immediately:

Accepted Answer

A) before the sender forms the message. 
B) after the receiver receives the message. 
C) after the sender forms feedback of the original message. 
D) after the receiver transmits the message. 
E) before the receiver receives the message. 
A) before the sender forms the message. 
B) after the receiver receives the message. 
C) after the sender forms feedback of the original message. 
D) after the receiver transmits the message. 
E) before the receiver receives the message.

Question 12

The preferred medium for sending well-defined information for decision making is the office phone.

Accepted Answer

A) True 
 B)False

Question 13

Flaming refers to the capacity of an organization to transmit information more quickly through computer networks than through traditional paper media.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following is an advantage of using email communication?

Accepted Answer

A) It reduces the problem of information overload. 
B) It reduces the frequency of flaming. 
C) It is easier to interpret emotional meaning in email messages as they are less formal. 
D) It increases the politeness and respect of communication. 
E) It significantly alters the flow of information within groups. 
A) It reduces the problem of information overload. 
B) It reduces the frequency of flaming. 
C) It is easier to interpret emotional meaning in email messages as they are less formal. 
D) It increases the politeness and respect of communication. 
E) It significantly alters the flow of information within groups.

Question 15

Should companies try to eliminate grapevine communication? Explain your answer.

Accepted Answer

Research suggests that companies should

Question 16

Which of the following should corporate leaders do with the organizational grapevine?

Accepted Answer

A) Try to use the grapevine as a channel of communication from executives to employees as much as possible because of its high speed and low cost 
B) Use the grapevine as a signal of employee anxiety and view it as a valid competitor to the company's formal communication system 
C) Use the grapevine when the communication requires high media richness, but otherwise use meetings when communicating with employees 
D) Make every effort to destroy the grapevine, including firing employees who actively support it 
E) Ignore grapevines as providing more attention to it would increase the speed of grapevine communication 
A) Try to use the grapevine as a channel of communication from executives to employees as much as possible because of its high speed and low cost 
B) Use the grapevine as a signal of employee anxiety and view it as a valid competitor to the company's formal communication system 
C) Use the grapevine when the communication requires high media richness, but otherwise use meetings when communicating with employees 
D) Make every effort to destroy the grapevine, including firing employees who actively support it 
E) Ignore grapevines as providing more attention to it would increase the speed of grapevine communication

Question 17

What effect does emotional contagion have on the communication process?

Accepted Answer

A) It distorts the communication process and causes dissatisfaction to all the parties involved. 
B) It provides feedback to the sender that the receiver understands and empathizes with the message. 
C) It reduces the level of actual communication among colleagues. 
D) It makes it more difficult for the receiver to receive the emotional meaning of the sender's experience. 
E) It forms a strong communication barrier between the sender and the receiver. 
A) It distorts the communication process and causes dissatisfaction to all the parties involved. 
B) It provides feedback to the sender that the receiver understands and empathizes with the message. 
C) It reduces the level of actual communication among colleagues. 
D) It makes it more difficult for the receiver to receive the emotional meaning of the sender's experience. 
E) It forms a strong communication barrier between the sender and the receiver.

Question 18

Briefly explain the problem of information overload.

Accepted Answer

Information overload occurs whenever a j

Question 19

In quiet settings, most information is communicated verbally rather than nonverbally.

Accepted Answer

A) True 
 B)False

Question 20

Email has been overtaken by texting and social media as the medium of choice in most workplaces.

Accepted Answer

A) True 
 B)False

Email helps organizations to significantly reduce the problem of information overload.

One consequence of introducing email is that it tends to decrease the amount of communication across the organization.

According to the communication process model, communication begins with forming the message, then encoding it.

John slams his finger while closing a cabinet drawer.Mary winces and shakes her hand.This is an example of:

Management by walking around refers to:

Intended feedback is encoded, transmitted, received, and decoded from the receiver to the sender of the original message.

Communication supports employee well-being and can improve employee well-being.

Which of the following is a factor in social acceptance?

Explain the concept of media richness.What are the two conditions required for a communication channel to be considered high in media richness?

The unstructured and informal organizational network that is founded in social relationships rather than organization charts or job descriptions is called:

In the communication process model, "decoding the message" occurs immediately:

The preferred medium for sending well-defined information for decision making is the office phone.

Flaming refers to the capacity of an organization to transmit information more quickly through computer networks than through traditional paper media.

Which of the following is an advantage of using email communication?

Should companies try to eliminate grapevine communication? Explain your answer.

Which of the following should corporate leaders do with the organizational grapevine?

What effect does emotional contagion have on the communication process?

Briefly explain the problem of information overload.

In quiet settings, most information is communicated verbally rather than nonverbally.

Email has been overtaken by texting and social media as the medium of choice in most workplaces.

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 9: Communicating in Teams and Organizations

Email helps organizations to significantly reduce the problem of information overload.

One consequence of introducing email is that it tends to decrease the amount of communication across the organization.

According to the communication process model, communication begins with forming the message, then encoding it.

John slams his finger while closing a cabinet drawer.Mary winces and shakes her hand.This is an example of:

Management by walking around refers to:

Intended feedback is encoded, transmitted, received, and decoded from the receiver to the sender of the original message.

Communication supports employee well-being and can improve employee well-being.

Which of the following is a factor in social acceptance?

Explain the concept of media richness.What are the two conditions required for a communication channel to be considered high in media richness?

The unstructured and informal organizational network that is founded in social relationships rather than organization charts or job descriptions is called:

In the communication process model, "decoding the message" occurs immediately:

The preferred medium for sending well-defined information for decision making is the office phone.

Flaming refers to the capacity of an organization to transmit information more quickly through computer networks than through traditional paper media.

Which of the following is an advantage of using email communication?

Should companies try to eliminate grapevine communication? Explain your answer.

Which of the following should corporate leaders do with the organizational grapevine?

What effect does emotional contagion have on the communication process?

Briefly explain the problem of information overload.

In quiet settings, most information is communicated verbally rather than nonverbally.

Email has been overtaken by texting and social media as the medium of choice in most workplaces.

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters