Question 1

Which of the following has the same meaning around the world?

Accepted Answer

A) Silence 
B) Shaking one's head 
C) Smiling 
D) Raising one's eyebrows 
E) Eye contact 
A) Silence 
B) Shaking one's head 
C) Smiling 
D) Raising one's eyebrows 
E) Eye contact

Question 2

Emotional contagion provides ambiguous feedback and communicates that the listener does not empathize with the sender.

Accepted Answer

A) True 
 B)False

Question 3

Effective communication is of vital importance to organizations because employees work interdependently, and interdependence requires communication.

Accepted Answer

A) True 
 B)False

Question 4

When sender and receiver have shared mental models, more communication is necessary to clarify meaning about that context.

Accepted Answer

A) True 
 B)False

Question 5

Active listeners improve their evaluating activities by:

Accepted Answer

A) organizing the information provided in the speech. 
B) forming an opinion before presentation. 
C) clarifying the message. 
D) interrupting when they disagree with the speaker. 
E) constructively criticizing of all the ideas presented. 
A) organizing the information provided in the speech. 
B) forming an opinion before presentation. 
C) clarifying the message. 
D) interrupting when they disagree with the speaker. 
E) constructively criticizing of all the ideas presented.

Question 6

The capacity of a communication medium to transmit information is referred to as:

Accepted Answer

A) media richness. 
B) information overload. 
C) channel frequency. 
D) channel diversity. 
E) communication frequency. 
A) media richness. 
B) information overload. 
C) channel frequency. 
D) channel diversity. 
E) communication frequency.

Question 7

Done correctly, MBWA most likely occurs on a _____ basis.

Accepted Answer

A) annual 
B) semi-annual 
C) quarterly 
D) monthly 
E) daily or weekly 
A) annual 
B) semi-annual 
C) quarterly 
D) monthly 
E) daily or weekly

Question 8

Listeners often engage in an automatic process of "catching" or sharing another person's emotions by mimicking that person's facial expressions and other nonverbal behavior.Which of the following drives causes this effect?

Accepted Answer

A) Drive to defend 
B) Drive to bond 
C) Drive to achieve 
D) Drive to learn 
E) Drive to protect 
A) Drive to defend 
B) Drive to bond 
C) Drive to achieve 
D) Drive to learn 
E) Drive to protect

Question 9

Which of the following represents the first step in the communication model?

Accepted Answer

A) Form message 
B) Encode message 
C) Decode message 
D) Transmit message 
E) Form feedback 
A) Form message 
B) Encode message 
C) Decode message 
D) Transmit message 
E) Form feedback

Question 10

People are persuaded more under conditions of low social presence than high social presence.

Accepted Answer

A) True 
 B)False

Question 11

The grapevine is the main conduit through which organizational stories and other symbols of the organization's culture are communicated.

Accepted Answer

A) True 
 B)False

Question 12

The effectiveness of the encoding-decoding process is independent of the sender's and the receiver's proficiency with the communication channel.

Accepted Answer

A) True 
 B)False

Question 13

The grapevine is an important social process that fulfills the employees' drive to bond.

Accepted Answer

A) True 
 B)False

Question 14

The introduction of email in organizations reduces some face-to-face and telephone communication and decreases the flow of information to higher levels in the organization.

Accepted Answer

A) True 
 B)False

Question 15

Language differences among people can produce communication noise.

Accepted Answer

A) True 
 B)False

Question 16

Instant messaging is a richer channel of communication than video conferencing.

Accepted Answer

A) True 
 B)False

Question 17

The organizational grapevine distorts information by deleting fine details and exaggerating key points of stories.

Accepted Answer

A) True 
 B)False

Question 18

Open space arrangements in workstations increase communication and potentially decrease noise, distractions, and loss of privacy.

Accepted Answer

A) True 
 B)False

Question 19

People who experience social isolation are more susceptible to physical and mental illnesses.

Accepted Answer

A) True 
 B)False

Question 20

In the communication process model, encoding the message refers to selecting the appropriate medium and sending your ideas through that medium.

Accepted Answer

A) True 
 B)False

Which of the following has the same meaning around the world?

Emotional contagion provides ambiguous feedback and communicates that the listener does not empathize with the sender.

Effective communication is of vital importance to organizations because employees work interdependently, and interdependence requires communication.

When sender and receiver have shared mental models, more communication is necessary to clarify meaning about that context.

Active listeners improve their evaluating activities by:

The capacity of a communication medium to transmit information is referred to as:

Done correctly, MBWA most likely occurs on a _____ basis.

Listeners often engage in an automatic process of "catching" or sharing another person's emotions by mimicking that person's facial expressions and other nonverbal behavior.Which of the following drives causes this effect?

Which of the following represents the first step in the communication model?

People are persuaded more under conditions of low social presence than high social presence.

The grapevine is the main conduit through which organizational stories and other symbols of the organization's culture are communicated.

The effectiveness of the encoding-decoding process is independent of the sender's and the receiver's proficiency with the communication channel.

The grapevine is an important social process that fulfills the employees' drive to bond.

The introduction of email in organizations reduces some face-to-face and telephone communication and decreases the flow of information to higher levels in the organization.

Language differences among people can produce communication noise.

Instant messaging is a richer channel of communication than video conferencing.

The organizational grapevine distorts information by deleting fine details and exaggerating key points of stories.

Open space arrangements in workstations increase communication and potentially decrease noise, distractions, and loss of privacy.

People who experience social isolation are more susceptible to physical and mental illnesses.

In the communication process model, encoding the message refers to selecting the appropriate medium and sending your ideas through that medium.

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 9: Communicating in Teams and Organizations

Which of the following has the same meaning around the world?

Emotional contagion provides ambiguous feedback and communicates that the listener does not empathize with the sender.

Effective communication is of vital importance to organizations because employees work interdependently, and interdependence requires communication.

When sender and receiver have shared mental models, more communication is necessary to clarify meaning about that context.

Active listeners improve their evaluating activities by:

The capacity of a communication medium to transmit information is referred to as:

Done correctly, MBWA most likely occurs on a _____ basis.

Listeners often engage in an automatic process of "catching" or sharing another person's emotions by mimicking that person's facial expressions and other nonverbal behavior.Which of the following drives causes this effect?

Which of the following represents the first step in the communication model?

People are persuaded more under conditions of low social presence than high social presence.

The grapevine is the main conduit through which organizational stories and other symbols of the organization's culture are communicated.

The effectiveness of the encoding-decoding process is independent of the sender's and the receiver's proficiency with the communication channel.

The grapevine is an important social process that fulfills the employees' drive to bond.

The introduction of email in organizations reduces some face-to-face and telephone communication and decreases the flow of information to higher levels in the organization.

Language differences among people can produce communication noise.

Instant messaging is a richer channel of communication than video conferencing.

The organizational grapevine distorts information by deleting fine details and exaggerating key points of stories.

Open space arrangements in workstations increase communication and potentially decrease noise, distractions, and loss of privacy.

People who experience social isolation are more susceptible to physical and mental illnesses.

In the communication process model, encoding the message refers to selecting the appropriate medium and sending your ideas through that medium.

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters