Question 1

To bring about effective change, leaders typically create an urgency to change by buffering employees from the external environment.

Accepted Answer

A) True 
 B)False  False

Question 2

XYZ Office Supplies XYZ Office Supplies is about to introduce a new customer service program that will affect all of its 355 sales and service employees.Job duties will be changed and the employee reward system will be altered to fit this new customer focus.Moreover, the company wants to improve the efficiency of work processes, thereby removing some of the comfortable (and often leisurely) routines that employees have followed over the years.Top management is concerned about what types of forces resisting change the company will potentially experience during this change process.XYZ attempts to assist the change process by putting employees in direct contact with customers.Here, the company is trying to:

Accepted Answer

A) create an urgency for change. 
B) use the stress management technique. 
C) induce organizational learning. 
D) negotiate with the employees. 
E) coerce the employees to make a decision. 
A) create an urgency for change. 
B) use the stress management technique. 
C) induce organizational learning. 
D) negotiate with the employees. 
E) coerce the employees to make a decision. A

Question 3

According to the action research model, the _____ before diagnosing the need for change.

Accepted Answer

A) client-consultant relationship needs to be formed 
B) effectiveness of the change effort needs to be evaluated 
C) disengagement of the consultant's services needs to be addressed 
D) change effort needs to stabilize 
E) intervention needs to be introduced 
A) client-consultant relationship needs to be formed 
B) effectiveness of the change effort needs to be evaluated 
C) disengagement of the consultant's services needs to be addressed 
D) change effort needs to stabilize 
E) intervention needs to be introduced A

Question 4

Change agents should introduce new rewards and information systems to:

Accepted Answer

A) unfreeze the new behavior. 
B) begin the process of appreciative inquiry. 
C) avoid action research. 
D) refreeze the desired conditions. 
E) unfreeze the organizational change. 
A) unfreeze the new behavior. 
B) begin the process of appreciative inquiry. 
C) avoid action research. 
D) refreeze the desired conditions. 
E) unfreeze the organizational change.

Question 5

Team norms can contribute to resistance to change.

Accepted Answer

A) True 
 B)False

Question 6

According to the action research model, which of the following occurs during the "diagnose need for change" step?

Accepted Answer

A) Analysis of data 
B) Establishment of client-consultant relationship 
C) Determination of the change effectiveness 
D) Establishment of new conditions 
E) Selection of external consultant 
A) Analysis of data 
B) Establishment of client-consultant relationship 
C) Determination of the change effectiveness 
D) Establishment of new conditions 
E) Selection of external consultant

Question 7

According to the Four-D Model, appreciative inquiry begins by:

Accepted Answer

A) determining the cause of the problem. 
B) determining whether there is a problem that needs to be fixed. 
C) involving employees in the process of refreezing. 
D) identifying the positive elements of an organization or work unit that is performing well. 
E) creating a common image among participants of what should be in their own organization. 
A) determining the cause of the problem. 
B) determining whether there is a problem that needs to be fixed. 
C) involving employees in the process of refreezing. 
D) identifying the positive elements of an organization or work unit that is performing well. 
E) creating a common image among participants of what should be in their own organization.

Question 8

Explain the six strategies for reducing restraining forces.

Accepted Answer

The strategies for reducing the restrain

Question 9

Unfreezing occurs by making the driving forces stronger, weakening the restraining forces, or a combination of both.

Accepted Answer

A) True 
 B)False

Question 10

Pilot projects get diffused quickly when employees understand how the practices in a pilot project apply to them even though they are in a completely different functional area.

Accepted Answer

A) True 
 B)False

Question 11

Describe the cross-cultural issues that arise from organizational change activities.

Accepted Answer

One significant concern with some organi

Question 12

What are the major advantages of using a pilot project?

Accepted Answer

A pilot project tests the effectiveness

Question 13

Which model of organization change explicitly refers to unfreezing the current situation and refreezing the desired state?

Accepted Answer

A) Parallel learning structures 
B) Process consultation 
C) Appreciative inquiry 
D) Quantum change 
E) Force field analysis 
A) Parallel learning structures 
B) Process consultation 
C) Appreciative inquiry 
D) Quantum change 
E) Force field analysis

Question 14

Increasing the restraining forces and reducing or removing the driving forces would:

Accepted Answer

A) make the change process more difficult to implement. 
B) remove any resistance to change. 
C) have no effect on the change process. 
D) give the change agent more power in the change process. 
E) align the organization's systems and structures with the desired behaviors. 
A) make the change process more difficult to implement. 
B) remove any resistance to change. 
C) have no effect on the change process. 
D) give the change agent more power in the change process. 
E) align the organization's systems and structures with the desired behaviors.

Question 15

Change agents can often single handedly lead a change initiative.

Accepted Answer

A) True 
 B)False

Question 16

Trendy Fashions Trendy Fashions, a large retail chain, is experiencing conflict and organizational politics among its managers.The company's customer service ratings are suffering and managers are pointing to other departments as the cause of the problem.The conflicts and politics are further contributing to the customer service problems.The CEO of this chain has just heard about the appreciative inquiry process and thinks this might be a good technique to use to improve this situation.He needs more information on this process.One reason the CEO's idea of using an appreciative inquiry approach might be successful is that this approach takes the organization from "what is" to ultimately:

Accepted Answer

A) "what will be." 
B) "what should be." 
C) "what could be." 
D) "what might be." 
E) "what cannot be." 
A) "what will be." 
B) "what should be." 
C) "what could be." 
D) "what might be." 
E) "what cannot be."

Question 17

Action research is:

Accepted Answer

A) the theoretical foundation for appreciative inquiry. 
B) a form of team-building activity. 
C) a highly participative process of planned change. 
D) a social structure created alongside the formal organization for the purpose of refreezing the desired conditions. 
E) a process with very high level of people orientation. 
A) the theoretical foundation for appreciative inquiry. 
B) a form of team-building activity. 
C) a highly participative process of planned change. 
D) a social structure created alongside the formal organization for the purpose of refreezing the desired conditions. 
E) a process with very high level of people orientation.

Question 18

Pilot projects are usually more flexible and less risky than centralized, organization-wide programs.

Accepted Answer

A) True 
 B)False

Question 19

Lewin's force field analysis model appeals to all cultures because it is based on a logical linear sequence.

Accepted Answer

A) True 
 B)False

Question 20

Fear of the unknown usually motivates employees to support organizational change.

Accepted Answer

A) True 
 B)False

To bring about effective change, leaders typically create an urgency to change by buffering employees from the external environment.

According to the action research model, the _____ before diagnosing the need for change.

Change agents should introduce new rewards and information systems to:

Team norms can contribute to resistance to change.

According to the action research model, which of the following occurs during the "diagnose need for change" step?

According to the Four-D Model, appreciative inquiry begins by:

Explain the six strategies for reducing restraining forces.

Unfreezing occurs by making the driving forces stronger, weakening the restraining forces, or a combination of both.

Pilot projects get diffused quickly when employees understand how the practices in a pilot project apply to them even though they are in a completely different functional area.

Describe the cross-cultural issues that arise from organizational change activities.

What are the major advantages of using a pilot project?

Which model of organization change explicitly refers to unfreezing the current situation and refreezing the desired state?

Increasing the restraining forces and reducing or removing the driving forces would:

Change agents can often single handedly lead a change initiative.

Action research is:

Pilot projects are usually more flexible and less risky than centralized, organization-wide programs.

Lewin's force field analysis model appeals to all cultures because it is based on a logical linear sequence.

Fear of the unknown usually motivates employees to support organizational change.

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Filters

Exam 15: Organizational Change

To bring about effective change, leaders typically create an urgency to change by buffering employees from the external environment.

According to the action research model, the _____ before diagnosing the need for change.

Change agents should introduce new rewards and information systems to:

Team norms can contribute to resistance to change.

According to the action research model, which of the following occurs during the "diagnose need for change" step?

According to the Four-D Model, appreciative inquiry begins by:

Explain the six strategies for reducing restraining forces.

Unfreezing occurs by making the driving forces stronger, weakening the restraining forces, or a combination of both.

Pilot projects get diffused quickly when employees understand how the practices in a pilot project apply to them even though they are in a completely different functional area.

Describe the cross-cultural issues that arise from organizational change activities.

What are the major advantages of using a pilot project?

Which model of organization change explicitly refers to unfreezing the current situation and refreezing the desired state?

Increasing the restraining forces and reducing or removing the driving forces would:

Change agents can often single handedly lead a change initiative.

Action research is:

Pilot projects are usually more flexible and less risky than centralized, organization-wide programs.

Lewin's force field analysis model appeals to all cultures because it is based on a logical linear sequence.

Fear of the unknown usually motivates employees to support organizational change.

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Filters