Chat with AIExam 9: Communicating in Teams and Organizations
_____ refers to the process by which information is transmitted and understood between two or more people.
(80) 
VerifiedA
Emotional contagion receives relatively little attention in organizational behavior literature (as it is mostly studied by psychologists), yet it is an important part of social interaction in the workplace.Define emotional contagion and identify two benefits of this phenomenon.
(74) VerifiedEmotional contagion refers to the notion that we tend to "catch" other people's emotions by continuously mimicking that person's facial expressions and nonverbal behavior.For instance, listeners smile more and exhibit other emotional displays of happiness while hearing someone describe a positive event.Similarly, listeners will wince when the speaker describes an event in which they were hurt.Along with defining emotional contagion, students need to identify any two of the three benefits described in the textbook.Communicates caring: Mimicry provides continuous feedback, communicating that we understand and empathize with the sender.To consider the significance of this, imagine if employees remain expressionless after watching a colleague bang his or her head! The lack of parallel behavior conveys a lack of understanding or caring.Improves the listener's empathy: Mimicking the nonverbal behaviors of other people seems to be a way of receiving emotional meaning from those people.If a colleague is angry with a client, your tendency to frown and show anger while listening helps you to share that emotion more fully.In other words, we receive meaning by expressing the sender's emotions as well as by listening to the sender's words.Strengthens team cohesiveness: Another function of emotional contagion is to fulfill the drive to bond.Social solidarity is built out of each member's awareness of a collective sentiment.Through nonverbal expressions of emotional contagion, people see that others share the same emotions that they feel.This strengthens team cohesiveness by providing evidence of member similarity.
Shanti's Workshop Shanti recently went to a communication workshop to help improve her workplace performance.She learned that in effective communication, she should resist forming an opinion until the speaker has finished, then attempt to empathize with the listener, and finally effectively respond to the speaker.She learned techniques regarding maintain eye contact and sending back channel signals to show interest.This type of listening is known as:
(97) VerifiedC
The sensing stage of active listening includes empathizing and organizing information.
(80) Management by walking around minimizes the problem of filtering in the communication process.
(84) A communication channel with high media richness should be used in routine situations where the sender and receiver have common understanding and expectations.
(86) Ambiguous language is sometimes necessary to describe situations or concepts that are ill-defined or lack agreement between sender and receiver.
(79) Senior executives at a large tire company learned that a line of tires had a tendency to fall apart in very warm weather.This resulted in several vehicle accidents in the Middle East and South America.However, the executives did not hear about these problems until several weeks after the lower-level managers learned about the same.Although the senior executives encourage staff to openly communicate all information, the lower-level staff held back the information for fear that they might lose their jobs.Which communication concept best describes this communication situation?
(71) Employees can expand the data-carrying capacity of lean media channel if they:
(73) Shanti's Workshop Shanti recently went to a communication workshop to help improve her workplace performance.She learned that in effective communication, she should resist forming an opinion until the speaker has finished, then attempt to empathize with the listener, and finally effectively respond to the speaker.She learned techniques regarding maintain eye contact and sending back channel signals to show interest.The techniques she learned with regards to showing interest will help her improve in the _______________ of listening.
(81) Mimicking another person's behavior and emotions is a part of emotional contagion.
(68) Nonverbal communication is more rule-bound than verbal communication.
(78) Which of the following active listening processes includes showing interest and clarifying the message of the speaker?
(79) According to media richness theory, lean media are better than rich media when the communication situation is nonroutine and ambiguous.
(63) Which of the following is an advantage associated with using written communication channels in persuading people?
(80) Safety representatives in each of the six plants of a manufacturing company need to communicate to each other every week the number and type of health and safety incidents in their plant.Each representative has a safety reporting document where he or she notes the type and number of infractions during the previous week.These incidents are well known to other representatives, so there are rarely any surprises.This weekly communication calls for:
(76) Talking while someone is speaking to you is interpreted by the Japanese as the person's interest and involvement in the conversation.
(74) 
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