Question 1

Action research is the process of determining whether the change process is ethical or not.

Accepted Answer

A) True 
 B)False

Question 2

The positive principle advocates the view that people are motivated and guided by the vision they see and believe in for the future.

Accepted Answer

A) True 
 B)False

Question 3

BusCorp.BusCorp.wants to introduce a new procedure to improve how customer requests are handled.This change will require employees to break old routines and adopt new role patterns.They decide to adopt two new programs, one in which employees learn how to work as teams as the company changes.The other involves forming task forces within the company to help determine new customer service practices.The strategy BusCorp.is using to minimizing resistance to change is known as:

Accepted Answer

A) communication. 
B) learning. 
C) stress management. 
D) negotiation. 
E) coercion. 
A) communication. 
B) learning. 
C) stress management. 
D) negotiation. 
E) coercion.

Question 4

Trendy Fashions Trendy Fashions, a large retail chain, is experiencing conflict and organizational politics among its managers.The company's customer service ratings are suffering and managers are pointing to other departments as the cause of the problem.The conflicts and politics are further contributing to the customer service problems.The CEO of this chain has just heard about the appreciative inquiry process and thinks this might be a good technique to use to improve this situation.He needs more information on this process.The CEO of Trendy Fashions should know that the four stages of appreciative inquiry, in order, are:

Accepted Answer

A) problem identification, envisioning, choosing the best solution, and appreciating. 
B) dialoguing, innovating, creating, and appreciating. 
C) problem identification, causal analysis, recommended solutions, and choosing the best solution. 
D) discovery, dreaming, designing, and delivering. 
E) problem identification, envisioning, performing, and evaluating. 
A) problem identification, envisioning, choosing the best solution, and appreciating. 
B) dialoguing, innovating, creating, and appreciating. 
C) problem identification, causal analysis, recommended solutions, and choosing the best solution. 
D) discovery, dreaming, designing, and delivering. 
E) problem identification, envisioning, performing, and evaluating.

Question 5

Which of these forces are commonly called resistance to change?

Accepted Answer

A) Process forces 
B) Driving forces 
C) Parallel learning structures 
D) Restraining forces 
E) Unfreezing forces 
A) Process forces 
B) Driving forces 
C) Parallel learning structures 
D) Restraining forces 
E) Unfreezing forces

Question 6

Refreezing involves producing disequilibrium between the current state and the future state.

Accepted Answer

A) True 
 B)False

Question 7

Briefly describe any two appreciative inquiry principles.

Accepted Answer

Appreciative inquiry embraces five key p

Question 8

Action research maintains the view that having a research orientation is less important than having an action orientation.

Accepted Answer

A) True 
 B)False

Question 9

What is the role of future search conferences in the process of organizational change?

Accepted Answer

A) They are an effective form of coercion so that employees agree to abide by the change process. 
B) They mainly select the best person to serve as the change agent for the process. 
C) They help generate a collective vision for the organization. 
D) They interfere with the change process and therefore should be avoided unless the other approaches fail. 
E) They are mainly a forum whereby senior executives can tell employees about their future corporate plans. 
A) They are an effective form of coercion so that employees agree to abide by the change process. 
B) They mainly select the best person to serve as the change agent for the process. 
C) They help generate a collective vision for the organization. 
D) They interfere with the change process and therefore should be avoided unless the other approaches fail. 
E) They are mainly a forum whereby senior executives can tell employees about their future corporate plans.

Question 10

Outline the action research approach to organizational change.

Accepted Answer

The action research process begins by es

Question 11

The first step in the Four-D model of appreciative inquiry is dreaming, in which participants envision what might be possible in an ideal organization.

Accepted Answer

A) True 
 B)False

Question 12

The positive principle, the constructionist principle, and the simultaneity principle are principles of:

Accepted Answer

A) parallel learning structures. 
B) appreciative inquiry. 
C) action research. 
D) process consultation. 
E) large group interventions. 
A) parallel learning structures. 
B) appreciative inquiry. 
C) action research. 
D) process consultation. 
E) large group interventions.

Question 13

Creating urgency for change is most closely associated with:

Accepted Answer

A) the delivering stage of appreciative inquiry. 
B) the final stage of a search conference. 
C) reducing the restraining forces. 
D) the process of increasing the driving forces. 
E) refreezing the desired conditions. 
A) the delivering stage of appreciative inquiry. 
B) the final stage of a search conference. 
C) reducing the restraining forces. 
D) the process of increasing the driving forces. 
E) refreezing the desired conditions.

Question 14

The urgency for change must always be initiated from a problem-oriented perspective in order to be effective.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following is true about organizational change?

Accepted Answer

A) Change agents work best when they lead the initiative alone. 
B) Groups of people with different degrees of commitment to the change contribute most to the success of public sector organizational change. 
C) Guiding coalitions that lead organizational change are limited to the executive team. 
D) Change occurs more informally through social networks. 
E) Viral change should be avoided in organizations. 
A) Change agents work best when they lead the initiative alone. 
B) Groups of people with different degrees of commitment to the change contribute most to the success of public sector organizational change. 
C) Guiding coalitions that lead organizational change are limited to the executive team. 
D) Change occurs more informally through social networks. 
E) Viral change should be avoided in organizations.

Question 16

Which of the following change management strategies should be given a priority when employees need to break old routines and adopt new role patterns?

Accepted Answer

A) Coercion 
B) Employee involvement 
C) Learning 
D) Stress management 
E) Negotiation 
A) Coercion 
B) Employee involvement 
C) Learning 
D) Stress management 
E) Negotiation

Question 17

A major consumer-products company wanted to create a more entrepreneurial and marketing-oriented culture.After failing to bring about the change through middle management, senior executives worked directly with selected teams of front-line employees.These teams, which represented each area of the organization, worked on special projects outside the normal organizational structure.They followed the action research model to produce meaningful organizational change.Which of the following change strategies does this intervention represent?

Accepted Answer

A) Appreciative inquiry 
B) Process consultation 
C) Parallel learning structures 
D) Sequential intervention 
E) Top-down approach 
A) Appreciative inquiry 
B) Process consultation 
C) Parallel learning structures 
D) Sequential intervention 
E) Top-down approach

Question 18

When people support change, they typically assume that it is others who need to change.

Accepted Answer

A) True 
 B)False

Question 19

The main objective of force field analysis is to help change agents to:

Accepted Answer

A) identify ways to control the external environment. 
B) find ways to increase the driving forces for change. 
C) diagnose a situation better by understanding the driving and restraining forces for change. 
D) determine whether change is necessary in the organization or not. 
E) determine and single out the force that causes organizational resistance for change. 
A) identify ways to control the external environment. 
B) find ways to increase the driving forces for change. 
C) diagnose a situation better by understanding the driving and restraining forces for change. 
D) determine whether change is necessary in the organization or not. 
E) determine and single out the force that causes organizational resistance for change.

Question 20

Which of these forces pushes organizations toward a new state of affairs?

Accepted Answer

A) Process forces 
B) Driving forces 
C) Equilibrium forces 
D) Restraining forces 
E) Freezing forces 
A) Process forces 
B) Driving forces 
C) Equilibrium forces 
D) Restraining forces 
E) Freezing forces

Action research is the process of determining whether the change process is ethical or not.

The positive principle advocates the view that people are motivated and guided by the vision they see and believe in for the future.

Which of these forces are commonly called resistance to change?

Refreezing involves producing disequilibrium between the current state and the future state.

Briefly describe any two appreciative inquiry principles.

Action research maintains the view that having a research orientation is less important than having an action orientation.

What is the role of future search conferences in the process of organizational change?

Outline the action research approach to organizational change.

The first step in the Four-D model of appreciative inquiry is dreaming, in which participants envision what might be possible in an ideal organization.

The positive principle, the constructionist principle, and the simultaneity principle are principles of:

Creating urgency for change is most closely associated with:

The urgency for change must always be initiated from a problem-oriented perspective in order to be effective.

Which of the following is true about organizational change?

Which of the following change management strategies should be given a priority when employees need to break old routines and adopt new role patterns?

When people support change, they typically assume that it is others who need to change.

The main objective of force field analysis is to help change agents to:

Which of these forces pushes organizations toward a new state of affairs?

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Filters

Exam 15: Organizational Change

Action research is the process of determining whether the change process is ethical or not.

The positive principle advocates the view that people are motivated and guided by the vision they see and believe in for the future.

Which of these forces are commonly called resistance to change?

Refreezing involves producing disequilibrium between the current state and the future state.

Briefly describe any two appreciative inquiry principles.

Action research maintains the view that having a research orientation is less important than having an action orientation.

What is the role of future search conferences in the process of organizational change?

Outline the action research approach to organizational change.

The first step in the Four-D model of appreciative inquiry is dreaming, in which participants envision what might be possible in an ideal organization.

The positive principle, the constructionist principle, and the simultaneity principle are principles of:

Creating urgency for change is most closely associated with:

The urgency for change must always be initiated from a problem-oriented perspective in order to be effective.

Which of the following is true about organizational change?

Which of the following change management strategies should be given a priority when employees need to break old routines and adopt new role patterns?

When people support change, they typically assume that it is others who need to change.

The main objective of force field analysis is to help change agents to:

Which of these forces pushes organizations toward a new state of affairs?

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Filters