Question 1

Match the specific and separate functions with the specific human resources manager responsibilities.

-Adhere to anti-discrimination policies.

Accepted Answer

A)  recruiting and hiring personnel 
B)  orienting and training personnel 
C)  dismissing employees 
D)  complying with safe working conditions 
E)  planning employee training and education 
A)  recruiting and hiring personnel 
B)  orienting and training personnel 
C)  dismissing employees 
D)  complying with safe working conditions 
E)  planning employee training and education

Question 2

Which of the following is NOT a task of the human resources manager?

Accepted Answer

A) Creating office policy manuals 
B) Hiring and recruiting personnel 
C) Interpreting legal regulations 
D) Providing employee training 
A) Creating office policy manuals 
B) Hiring and recruiting personnel 
C) Interpreting legal regulations 
D) Providing employee training

Question 3

Predetermined employee performance reviews are important because:

Accepted Answer

A) They check employee compliance with job description 
B) They motivate an employee to a higher level of performance 
C) They suggest possible areas of development for an employee 
D) All of the above are true 
A) They check employee compliance with job description 
B) They motivate an employee to a higher level of performance 
C) They suggest possible areas of development for an employee 
D) All of the above are true

Question 4

Match the specific and separate functions with the specific human resources manager responsibilities.

-Encourage participation by paying employees for time.

Accepted Answer

A)  recruiting and hiring personnel 
B)  orienting and training personnel 
C)  dismissing employees 
D)  complying with safe working conditions 
E)  planning employee training and education 
A)  recruiting and hiring personnel 
B)  orienting and training personnel 
C)  dismissing employees 
D)  complying with safe working conditions 
E)  planning employee training and education

Question 5

Match the specific and separate functions with the specific human resources manager responsibilities.

-Encourage monthly continuing education programs.

Accepted Answer

A)  recruiting and hiring personnel 
B)  orienting and training personnel 
C)  dismissing employees 
D)  complying with safe working conditions 
E)  planning employee training and education 
A)  recruiting and hiring personnel 
B)  orienting and training personnel 
C)  dismissing employees 
D)  complying with safe working conditions 
E)  planning employee training and education

Question 6

Which is NOT true regarding Personnel Records?

Accepted Answer

A) They are open to all members of management. 
B) All documentation and correspondence related to each employee must be kept there. 
C) Files are destroyed when an employee leaves or is let go. 
D) The file includes information normally maintained for payroll. 
A) They are open to all members of management. 
B) All documentation and correspondence related to each employee must be kept there. 
C) Files are destroyed when an employee leaves or is let go. 
D) The file includes information normally maintained for payroll.

Question 7

A job description should be reviewed and updated every:

Accepted Answer

A) Month 
B) 2 years 
C) 6 months 
D) Year 
A) Month 
B) 2 years 
C) 6 months 
D) Year

Question 8

Match the following manuals with the content that can be found in them.

-details of procedures performed

Accepted Answer

A)  policy manual 
B)  procedures manual 
A)  policy manual 
B)  procedures manual

Question 9

The job description is usually created by:

Accepted Answer

A) The clinic supervisor 
B) HR personnel 
C) The clinic manager and the employer(s) 
D) Administration 
A) The clinic supervisor 
B) HR personnel 
C) The clinic manager and the employer(s) 
D) Administration

Question 10

Match the specific and separate functions with the specific human resources manager responsibilities.

-Implement OSHA-related training sessions.

Accepted Answer

A)  recruiting and hiring personnel 
B)  orienting and training personnel 
C)  dismissing employees 
D)  complying with safe working conditions 
E)  planning employee training and education 
A)  recruiting and hiring personnel 
B)  orienting and training personnel 
C)  dismissing employees 
D)  complying with safe working conditions 
E)  planning employee training and education

Question 11

Which of the following may NOT be an effective tool for recruiting?

Accepted Answer

A) Facebook 
B) LinkedIn 
C) Networking 
D) Newspaper advertisements 
A) Facebook 
B) LinkedIn 
C) Networking 
D) Newspaper advertisements

Question 12

Match the specific and separate functions with the specific human resources manager responsibilities.

-Demonstrate the use of any specialized equipment.

Accepted Answer

A)  recruiting and hiring personnel 
B)  orienting and training personnel 
C)  dismissing employees 
D)  complying with safe working conditions 
E)  planning employee training and education 
A)  recruiting and hiring personnel 
B)  orienting and training personnel 
C)  dismissing employees 
D)  complying with safe working conditions 
E)  planning employee training and education

Question 13

When preparing to interview applicants, it is important to look beyond the degree earned and consider all of the following except:

Accepted Answer

A) Gender 
B) Good performance record at school 
C) Supplemental education 
D) Attendance of seminars 
A) Gender 
B) Good performance record at school 
C) Supplemental education 
D) Attendance of seminars

Question 14

Match the following manuals with the content that can be found in them.

-mission statement

Accepted Answer

A)  policy manual 
B)  procedures manual 
A)  policy manual 
B)  procedures manual

Question 15

Generation Y (also known as the Millennial generation) was born between the years of:

Accepted Answer

A) 1954-1977 
B) 1977-1994 
C) 1995-2012 
D) 1966-1976 
A) 1954-1977 
B) 1977-1994 
C) 1995-2012 
D) 1966-1976

Question 16

Which of the following is NOT an important aspect of the exit interview:

Accepted Answer

A) It is usually not necessary 
B) It is an opportunity for the voluntary separation employee to discuss positive and negative aspects of the job 
C) The voluntary separation employee may ask for a letter of reference 
D) The voluntary separation employee may discuss changes that can be made for the incoming employee 
A) It is usually not necessary 
B) It is an opportunity for the voluntary separation employee to discuss positive and negative aspects of the job 
C) The voluntary separation employee may ask for a letter of reference 
D) The voluntary separation employee may discuss changes that can be made for the incoming employee

Question 17

When is NOT the best time to offer employee training?

Accepted Answer

A) During a lunch period 
B) After the office opens for the day 
C) Before the office opens for the day 
D) After the office closes for the day 
A) During a lunch period 
B) After the office opens for the day 
C) Before the office opens for the day 
D) After the office closes for the day

Question 18

Which of the following is the most appropriate action when performing interviews?

Accepted Answer

A) Discuss specific salaries. 
B) Wait until the second interview before discussing a specific salary. 
C) Make a job offer as soon as you like a candidate, even if there are more applicants scheduled. 
D) Schedule interviews back to back. 
A) Discuss specific salaries. 
B) Wait until the second interview before discussing a specific salary. 
C) Make a job offer as soon as you like a candidate, even if there are more applicants scheduled. 
D) Schedule interviews back to back.

Question 19

Match the specific and separate functions with the specific human resources manager responsibilities.

-Present the office policy manual and discuss its key elements.

Accepted Answer

A)  recruiting and hiring personnel 
B)  orienting and training personnel 
C)  dismissing employees 
D)  complying with safe working conditions 
E)  planning employee training and education 
A)  recruiting and hiring personnel 
B)  orienting and training personnel 
C)  dismissing employees 
D)  complying with safe working conditions 
E)  planning employee training and education

Question 20

Match the following manuals with the content that can be found in them.

-employment issues

Accepted Answer

A)  policy manual 
B)  procedures manual 
A)  policy manual 
B)  procedures manual

Exam 45: The Medical Assistant As Human Resources Manager

Match the specific and separate functions with the specific human resources manager responsibilities. -Adhere to anti-discrimination policies.

Which of the following is NOT a task of the human resources manager?

Predetermined employee performance reviews are important because:

Match the specific and separate functions with the specific human resources manager responsibilities. -Encourage participation by paying employees for time.

Match the specific and separate functions with the specific human resources manager responsibilities. -Encourage monthly continuing education programs.

Which is NOT true regarding Personnel Records?

A job description should be reviewed and updated every:

Match the following manuals with the content that can be found in them. -details of procedures performed

The job description is usually created by:

Match the specific and separate functions with the specific human resources manager responsibilities. -Implement OSHA-related training sessions.

Which of the following may NOT be an effective tool for recruiting?

Match the specific and separate functions with the specific human resources manager responsibilities. -Demonstrate the use of any specialized equipment.

When preparing to interview applicants, it is important to look beyond the degree earned and consider all of the following except:

Match the following manuals with the content that can be found in them. -mission statement

Generation Y (also known as the Millennial generation) was born between the years of:

Which of the following is NOT an important aspect of the exit interview:

When is NOT the best time to offer employee training?

Which of the following is the most appropriate action when performing interviews?

Match the specific and separate functions with the specific human resources manager responsibilities. -Present the office policy manual and discuss its key elements.

Match the following manuals with the content that can be found in them. -employment issues

The Medical Assisting Profession

Health Care Settings and the Health Care Team

Coping Skills for the Medical Assistant

Therapeutic Communication Skills

The Therapeutic Approach to the Patient With a Life-Threatening Illness

Legal Considerations

Ethical Considerations

Emergency Procedures and First Aid

Creating the Facility Environment

Computers in the Medical Clinic

Telecommunications

Patient Scheduling

Medical Records Management

Written Communications

Medical Documents

Medical Insurance

Medical Coding

Daily Financial Practices

Billing and Collections

Accounting Practices

Infection Control and Medical Asepsis

The Patient History and Documentation

Vital Signs and Measurements

The Physical Examination

Obstetrics and Gynecology

Pediatrics

Male Reproductive System

Gerontology

Examinations and Procedures of Body Systems

Assisting With Minor Surgery

Diagnostic Imaging

Rehabilitation and Therapeutic Modalities

Nutrition in Health and Disease

Basic Pharmacology

Calculation of Medication Dosage and Medication Administration

Cardiac Procedures

Regulatory Guidelines for Safety and Quality in the Medical Laboratory

Introduction to the Medical Laboratory

Phlebotomy: Venipuncture and Capillary Puncture

Hematology

Urinalysis

Basic Microbiology

Speciality Laboratory Tests

The Medical Assistant As Clinic Manager

Preparing for Medical Assisting Credentials

Employment Strategies

Filters