Question 1

Which of the following best describes a positive way to help cope with stress in the workplace?

Accepted Answer

A) Play loud music all day. 
B) Encourage employees to work through lunch. 
C) Decorate the office with bright, vivid colors. 
D) Instead of working through lunch to solve problems, take a break. 
A) Play loud music all day. 
B) Encourage employees to work through lunch. 
C) Decorate the office with bright, vivid colors. 
D) Instead of working through lunch to solve problems, take a break. D

Question 2

Which of the following best describes the return to the normal stage of the GAS theory?

Accepted Answer

A) The body becomes exhausted by its reaction to stress. 
B) The sympathetic nervous system prepares the body. 
C) The parasympathetic nervous system is activated. 
D) The body begins to perceive and be aware of stress. 
A) The body becomes exhausted by its reaction to stress. 
B) The sympathetic nervous system prepares the body. 
C) The parasympathetic nervous system is activated. 
D) The body begins to perceive and be aware of stress. C

Question 3

Which of the following is a cause of long-term stress?

Accepted Answer

A) Environment 
B) Powerlessness 
C) Management style 
D) All of the above 
A) Environment 
B) Powerlessness 
C) Management style 
D) All of the above D

Question 4

Identify each statement as a long-term goal or a short-term goal.

-Focus on office management during the third year of employment.

Accepted Answer

A)  long-term goal 
B)  short-term goal 
A)  long-term goal 
B)  short-term goal

Question 5

What is a danger of the honeymoon stage?

Accepted Answer

A) Depression 
B) Pulled in too many directions 
C) Fatigue 
D) Unrealistic expectations 
A) Depression 
B) Pulled in too many directions 
C) Fatigue 
D) Unrealistic expectations

Question 6

How many stages are associated with burnout?

Accepted Answer

A) Two 
B) Five 
C) Three 
D) Four 
A) Two 
B) Five 
C) Three 
D) Four

Question 7

Which of the following best describes how to achieve long-range goals?

Accepted Answer

A) Set them to be accomplished in less than a year. 
B) Do not adjust or change them. 
C) Make short-term goals to get there. 
D) Stick with the goal no matter what happens. 
A) Set them to be accomplished in less than a year. 
B) Do not adjust or change them. 
C) Make short-term goals to get there. 
D) Stick with the goal no matter what happens.

Question 8

Which of the following best describes the fight or flight stage of the GAS theory?

Accepted Answer

A) The body becomes exhausted by its reaction to stress. 
B) The sympathetic nervous system prepares the body. 
C) The parasympathetic nervous system is activated. 
D) The body begins to perceive and be aware of stress. 
A) The body becomes exhausted by its reaction to stress. 
B) The sympathetic nervous system prepares the body. 
C) The parasympathetic nervous system is activated. 
D) The body begins to perceive and be aware of stress.

Question 9

Which of the following goals are focused and have precise boundaries?

Accepted Answer

A) Specific goals 
B) Attainable goals 
C) Measured goals 
D) Realistic goals 
A) Specific goals 
B) Attainable goals 
C) Measured goals 
D) Realistic goals

Question 10

Which of the following best describes a technique to prevent stress in the workplace?

Accepted Answer

A) Use color to create a bright, busy atmosphere. 
B) Close the office, but answer the telephone during lunch. 
C) Play loud music. 
D) Know your limits and be aware of your body's needs. 
A) Use color to create a bright, busy atmosphere. 
B) Close the office, but answer the telephone during lunch. 
C) Play loud music. 
D) Know your limits and be aware of your body's needs.

Question 11

Who was the theorist who proposed the General Adaptation Syndrome (GAS) theory that adaptation to stress occurs in four stages?

Accepted Answer

A) Abraham Maslow 
B) Martin Johnson 
C) Hans Selye 
D) Christian Seyle 
A) Abraham Maslow 
B) Martin Johnson 
C) Hans Selye 
D) Christian Seyle

Question 12

Which of these traits are least likely to make a person vulnerable to burnout?

Accepted Answer

A) Poor social support networks 
B) Perfectionist 
C) Planner 
D) Poorly nourishment 
A) Poor social support networks 
B) Perfectionist 
C) Planner 
D) Poorly nourishment

Question 13

Identify each statement as a long-term goal or a short-term goal.

-Focus on team-building skills.

Accepted Answer

A)  long-term goal 
B)  short-term goal 
A)  long-term goal 
B)  short-term goal

Question 14

The three categories that stressors can be divided into do not include which of the following?

Accepted Answer

A) Pressure 
B) Confrontation 
C) Conflicts 
D) Frustrations 
A) Pressure 
B) Confrontation 
C) Conflicts 
D) Frustrations

Question 15

Which of the following is NOT an advantage of short-duration stress?

Accepted Answer

A) Accomplishing tasks within maximum time limits 
B) Helping to focus on details 
C) Helping to achieve difficult goals 
D) Assisting to perform at best levels 
A) Accomplishing tasks within maximum time limits 
B) Helping to focus on details 
C) Helping to achieve difficult goals 
D) Assisting to perform at best levels

Question 16

Which of the following is NOT considered a change that should take place after you have entered the burnout stage?

Accepted Answer

A) Change the computer desktop picture. 
B) Think of the glass as half empty, instead of half full. 
C) Make a concerted effort to say "No" to additional work. 
D) Establish some long- and short-term realistic goals. 
A) Change the computer desktop picture. 
B) Think of the glass as half empty, instead of half full. 
C) Make a concerted effort to say "No" to additional work. 
D) Establish some long- and short-term realistic goals.

Question 17

Which of the following is NOT one of the characteristics associated with burnout?

Accepted Answer

A) Role conflict 
B) Role ambiguity 
C) Role frustration 
D) Role overload 
A) Role conflict 
B) Role ambiguity 
C) Role frustration 
D) Role overload

Question 18

Identify each statement as a long-term goal or a short-term goal.

-Plan ahead for each task performed by obtaining needed equipment and supplies.

Accepted Answer

A)  long-term goal 
B)  short-term goal 
A)  long-term goal 
B)  short-term goal

Question 19

Which of the following best describes one of the illnesses associated with longer-duration stress?

Accepted Answer

A) Fainting 
B) Headache 
C) Dyspnea 
D) Panic attacks 
A) Fainting 
B) Headache 
C) Dyspnea 
D) Panic attacks

Question 20

Identify each statement as a long-term goal or a short-term goal.

-Enroll in office management classes.

Accepted Answer

A)  long-term goal 
B)  short-term goal 
A)  long-term goal 
B)  short-term goal

Exam 3: Coping Skills for the Medical Assistant

Which of the following best describes a positive way to help cope with stress in the workplace?

Which of the following best describes the return to the normal stage of the GAS theory?

Which of the following is a cause of long-term stress?

Identify each statement as a long-term goal or a short-term goal. -Focus on office management during the third year of employment.

What is a danger of the honeymoon stage?

How many stages are associated with burnout?

Which of the following best describes how to achieve long-range goals?

Which of the following best describes the fight or flight stage of the GAS theory?

Which of the following goals are focused and have precise boundaries?

Which of the following best describes a technique to prevent stress in the workplace?

Who was the theorist who proposed the General Adaptation Syndrome (GAS) theory that adaptation to stress occurs in four stages?

Which of these traits are least likely to make a person vulnerable to burnout?

Identify each statement as a long-term goal or a short-term goal. -Focus on team-building skills.

The three categories that stressors can be divided into do not include which of the following?

Which of the following is NOT an advantage of short-duration stress?

Which of the following is NOT considered a change that should take place after you have entered the burnout stage?

Which of the following is NOT one of the characteristics associated with burnout?

Identify each statement as a long-term goal or a short-term goal. -Plan ahead for each task performed by obtaining needed equipment and supplies.

Which of the following best describes one of the illnesses associated with longer-duration stress?

Identify each statement as a long-term goal or a short-term goal. -Enroll in office management classes.

The Medical Assisting Profession

Health Care Settings and the Health Care Team

Therapeutic Communication Skills

The Therapeutic Approach to the Patient With a Life-Threatening Illness

Legal Considerations

Ethical Considerations

Emergency Procedures and First Aid

Creating the Facility Environment

Computers in the Medical Clinic

Telecommunications

Patient Scheduling

Medical Records Management

Written Communications

Medical Documents

Medical Insurance

Medical Coding

Daily Financial Practices

Billing and Collections

Accounting Practices

Infection Control and Medical Asepsis

The Patient History and Documentation

Vital Signs and Measurements

The Physical Examination

Obstetrics and Gynecology

Pediatrics

Male Reproductive System

Gerontology

Examinations and Procedures of Body Systems

Assisting With Minor Surgery

Diagnostic Imaging

Rehabilitation and Therapeutic Modalities

Nutrition in Health and Disease

Basic Pharmacology

Calculation of Medication Dosage and Medication Administration

Cardiac Procedures

Regulatory Guidelines for Safety and Quality in the Medical Laboratory

Introduction to the Medical Laboratory

Phlebotomy: Venipuncture and Capillary Puncture

Hematology

Urinalysis

Basic Microbiology

Speciality Laboratory Tests

The Medical Assistant As Clinic Manager

The Medical Assistant As Human Resources Manager

Preparing for Medical Assisting Credentials

Employment Strategies

Filters