Question 1

When the patient is age 6 to 11, what is one of the better ways to overcome communication issues?

Accepted Answer

A) Use play therapy 
B) Provide health care options 
C) Make health care a teaching opportunity 
D) Permit ambulating 
A) Use play therapy 
B) Provide health care options 
C) Make health care a teaching opportunity 
D) Permit ambulating C

Question 2

Which of the following communication styles is direct and in-your-face?

Accepted Answer

A) Low-content 
B) Low-context 
C) High-context 
D) High-content 
A) Low-content 
B) Low-context 
C) High-context 
D) High-content B

Question 3

The principle barrier to communication at the point of care is which of the following?

Accepted Answer

A) Old age 
B) Speech impairment 
C) Emotional tension 
D) None of the above 
A) Old age 
B) Speech impairment 
C) Emotional tension 
D) None of the above C

Question 4

Match each defense mechanism with the appropriate situation or statement.

-After the physician tells Mrs.Black her son must have immediate heart surgery, she responds by saying she will schedule the surgery in the summer after her son finishes the school year.

Accepted Answer

A)  denial 
B)  displacement 
C)  repression 
D)  projection 
E)  rationalization 
A)  denial 
B)  displacement 
C)  repression 
D)  projection 
E)  rationalization

Question 5

What is a good way to show respect for a shy and quiet patient?

Accepted Answer

A) By offering constant feedback 
B) Speaking for them 
C) Discounting their anxiety 
D) Occasional silence or pauses 
A) By offering constant feedback 
B) Speaking for them 
C) Discounting their anxiety 
D) Occasional silence or pauses

Question 6

Match each defense mechanism with the appropriate situation or statement.

-After the physician tells Mrs.James that it is too soon to fill her pain medication, she leaves the office, slamming the door behind her.

Accepted Answer

A)  denial 
B)  displacement 
C)  repression 
D)  projection 
E)  rationalization 
A)  denial 
B)  displacement 
C)  repression 
D)  projection 
E)  rationalization

Question 7

Which of the following is the most appropriate response by the medical assistant to the patient's statement, "I am late coming in for my check-up"?

Accepted Answer

A) Oh, that is okay. 
B) Why did you not come earlier? 
C) Why? Are you upset about something? 
D) Do you think you should have had the check-up before now? 
E) Many of our patients are late. 
A) Oh, that is okay. 
B) Why did you not come earlier? 
C) Why? Are you upset about something? 
D) Do you think you should have had the check-up before now? 
E) Many of our patients are late.

Question 8

Which of the following is the highest level of the hierarchy of needs?

Accepted Answer

A) Self-accomplishment 
B) Self-actualization 
C) Self-confidence 
D) Self-rewards 
A) Self-accomplishment 
B) Self-actualization 
C) Self-confidence 
D) Self-rewards

Question 9

You tell Mr.Kind that he will have to give himself these injections at least daily and maybe twice a day.He states, "I am so disappointed.I thought I would not have to give these injections except when my blood sugar is up." Which of the following statements would be the most appropriate feedback?

Accepted Answer

A) I know you thought you would be finished today. 
B) Each injection will take just a little time and be over before you know it. 
C) I know you are unhappy about this change in your health status and how often you will need the injections. 
D) You seem upset. 
A) I know you thought you would be finished today. 
B) Each injection will take just a little time and be over before you know it. 
C) I know you are unhappy about this change in your health status and how often you will need the injections. 
D) You seem upset.

Question 10

Which of the following best describes the major reason communication is of the utmost importance in the health care setting?

Accepted Answer

A) Patients prefer a friendly office. 
B) Patients are more satisfied. 
C) Communication serves as the foundation for all patient care. 
D) The medical assistant obtains a better history. 
A) Patients prefer a friendly office. 
B) Patients are more satisfied. 
C) Communication serves as the foundation for all patient care. 
D) The medical assistant obtains a better history.

Question 11

Match each defense mechanism with the appropriate situation or statement.

-Requires kosher food

Accepted Answer

A)  denial 
B)  displacement 
C)  repression 
D)  projection 
E)  rationalization 
A)  denial 
B)  displacement 
C)  repression 
D)  projection 
E)  rationalization

Question 12

The common gesture of finger-tapping might mean which of the following?

Accepted Answer

A) Indifference 
B) Impatience 
C) Discouragement 
D) Anger 
A) Indifference 
B) Impatience 
C) Discouragement 
D) Anger

Question 13

Facial expression is considered one of the most important and observed nonverbal communicators.Why is this?

Accepted Answer

A) Expressions vary by culture. 
B) One knows when you do not agree. 
C) People cannot hear if they cannot see your face. 
D) Each facet of the face sends a nonverbal message. 
A) Expressions vary by culture. 
B) One knows when you do not agree. 
C) People cannot hear if they cannot see your face. 
D) Each facet of the face sends a nonverbal message.

Question 14

Match each defense mechanism with the appropriate situation or statement.

-"I just have not had time to get the medication the doctor ordered."

Accepted Answer

A)  denial 
B)  displacement 
C)  repression 
D)  projection 
E)  rationalization 
A)  denial 
B)  displacement 
C)  repression 
D)  projection 
E)  rationalization

Question 15

Which of the following is NOT a roadblock to communication?

Accepted Answer

A) Sharing subjects 
B) Reassuring cliches 
C) Criticizing 
D) Required explanations 
A) Sharing subjects 
B) Reassuring cliches 
C) Criticizing 
D) Required explanations

Question 16

Mrs.Love has just seen the physician and, as you walk her from the examining room, she says, "Dr.Med sure was short with me today." You respond, "Did you get to spend all the time you needed? " Which of the following best describes the communication skill used in your response?

Accepted Answer

A) Masking 
B) Congruency 
C) Clustering 
D) Feedback 
A) Masking 
B) Congruency 
C) Clustering 
D) Feedback

Question 17

Match each defense mechanism with the appropriate situation or statement.

-Strong belief in intervention by Allah

Accepted Answer

A)  denial 
B)  displacement 
C)  repression 
D)  projection 
E)  rationalization 
A)  denial 
B)  displacement 
C)  repression 
D)  projection 
E)  rationalization

Question 18

Which of the following best describes the defense mechanism used when a patient does not react by showing emotion after hearing bad news?

Accepted Answer

A) Sublimation 
B) Displacement 
C) Repression 
D) Denial 
A) Sublimation 
B) Displacement 
C) Repression 
D) Denial

Question 19

Match each defense mechanism with the appropriate situation or statement.

-A father who abuses his child might accuse the medical assistant of being too rough with the child while performing a patient assessment.

Accepted Answer

A)  denial 
B)  displacement 
C)  repression 
D)  projection 
E)  rationalization 
A)  denial 
B)  displacement 
C)  repression 
D)  projection 
E)  rationalization

Question 20

Which of the following must be present to achieve effective verbal and nonverbal communication?

Accepted Answer

A) Masking 
B) Clustering 
C) Congruency 
D) Projection 
A) Masking 
B) Clustering 
C) Congruency 
D) Projection

Exam 4: Therapeutic Communication Skills

When the patient is age 6 to 11, what is one of the better ways to overcome communication issues?

Which of the following communication styles is direct and in-your-face?

The principle barrier to communication at the point of care is which of the following?

Match each defense mechanism with the appropriate situation or statement. -After the physician tells Mrs.Black her son must have immediate heart surgery, she responds by saying she will schedule the surgery in the summer after her son finishes the school year.

What is a good way to show respect for a shy and quiet patient?

Match each defense mechanism with the appropriate situation or statement. -After the physician tells Mrs.James that it is too soon to fill her pain medication, she leaves the office, slamming the door behind her.

Which of the following is the most appropriate response by the medical assistant to the patient's statement, "I am late coming in for my check-up"?

Which of the following is the highest level of the hierarchy of needs?

You tell Mr.Kind that he will have to give himself these injections at least daily and maybe twice a day.He states, "I am so disappointed.I thought I would not have to give these injections except when my blood sugar is up." Which of the following statements would be the most appropriate feedback?

Which of the following best describes the major reason communication is of the utmost importance in the health care setting?

Match each defense mechanism with the appropriate situation or statement. -Requires kosher food

The common gesture of finger-tapping might mean which of the following?

Facial expression is considered one of the most important and observed nonverbal communicators.Why is this?

Match each defense mechanism with the appropriate situation or statement. -"I just have not had time to get the medication the doctor ordered."

Which of the following is NOT a roadblock to communication?

Mrs.Love has just seen the physician and, as you walk her from the examining room, she says, "Dr.Med sure was short with me today." You respond, "Did you get to spend all the time you needed? " Which of the following best describes the communication skill used in your response?

Match each defense mechanism with the appropriate situation or statement. -Strong belief in intervention by Allah

Which of the following best describes the defense mechanism used when a patient does not react by showing emotion after hearing bad news?

Match each defense mechanism with the appropriate situation or statement. -A father who abuses his child might accuse the medical assistant of being too rough with the child while performing a patient assessment.

Which of the following must be present to achieve effective verbal and nonverbal communication?

The Medical Assisting Profession

Health Care Settings and the Health Care Team

Coping Skills for the Medical Assistant

The Therapeutic Approach to the Patient With a Life-Threatening Illness

Legal Considerations

Ethical Considerations

Emergency Procedures and First Aid

Creating the Facility Environment

Computers in the Medical Clinic

Telecommunications

Patient Scheduling

Medical Records Management

Written Communications

Medical Documents

Medical Insurance

Medical Coding

Daily Financial Practices

Billing and Collections

Accounting Practices

Infection Control and Medical Asepsis

The Patient History and Documentation

Vital Signs and Measurements

The Physical Examination

Obstetrics and Gynecology

Pediatrics

Male Reproductive System

Gerontology

Examinations and Procedures of Body Systems

Assisting With Minor Surgery

Diagnostic Imaging

Rehabilitation and Therapeutic Modalities

Nutrition in Health and Disease

Basic Pharmacology

Calculation of Medication Dosage and Medication Administration

Cardiac Procedures

Regulatory Guidelines for Safety and Quality in the Medical Laboratory

Introduction to the Medical Laboratory

Phlebotomy: Venipuncture and Capillary Puncture

Hematology

Urinalysis

Basic Microbiology

Speciality Laboratory Tests

The Medical Assistant As Clinic Manager

The Medical Assistant As Human Resources Manager

Preparing for Medical Assisting Credentials

Employment Strategies

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