Question 1

Which of the following scheduling systems allows patients to be seen throughout a particular time frame?

Accepted Answer

A) Double booking 
B) Modified wave 
C) Open hours 
D) Stream 
E) Clustering 
A) Double booking 
B) Modified wave 
C) Open hours 
D) Stream 
E) Clustering C

Question 2

Which of the following is the most appropriate action when a patient telephones with symptoms of acute illness?

Accepted Answer

A) Work an appointment into the schedule immediately. 
B) Schedule an appointment for the following day. 
C) Send the patient to the emergency room. 
D) Offer to work in an appointment over the next few days. 
E) Offer to schedule the patient for the last appointment of the day. 
A) Work an appointment into the schedule immediately. 
B) Schedule an appointment for the following day. 
C) Send the patient to the emergency room. 
D) Offer to work in an appointment over the next few days. 
E) Offer to schedule the patient for the last appointment of the day. A

Question 3

Which of the following best describes how the medical assistant can make patients feel welcome?

Accepted Answer

A) Talk and laugh with staff members. 
B) Act quietly and avoid eye contact. 
C) Acknowledge their presence. 
D) Fill out the registration form for the patient. 
A) Talk and laugh with staff members. 
B) Act quietly and avoid eye contact. 
C) Acknowledge their presence. 
D) Fill out the registration form for the patient. C

Question 4

Which of the following is an action that would motivate a patient to not miss an appointment?

Accepted Answer

A) Schedule the patient to fit into open office time periods. 
B) Do not allow the patient many time choices. 
C) Do not ask for payment when the patient is leaving. 
D) Remind the patient at least twice of the next appointment. 
E) Give the patient an appointment card or notify the patient by telephone the day before. 
A) Schedule the patient to fit into open office time periods. 
B) Do not allow the patient many time choices. 
C) Do not ask for payment when the patient is leaving. 
D) Remind the patient at least twice of the next appointment. 
E) Give the patient an appointment card or notify the patient by telephone the day before.

Question 5

Which of the following situations will require the most time for an appointment?

Accepted Answer

A) Minor illness 
B) Routine checkup 
C) Suspicious rash 
D) Complete physical examination, first visit 
E) Blood pressure check 
A) Minor illness 
B) Routine checkup 
C) Suspicious rash 
D) Complete physical examination, first visit 
E) Blood pressure check

Question 6

Which of the following is NOT a requirement of screening?

Accepted Answer

A) Ask appropriate questions. 
B) Determine whether it is a life-threatening matter. 
C) Obtain information to help determine urgency. 
D) Send all patients to the emergency room. 
A) Ask appropriate questions. 
B) Determine whether it is a life-threatening matter. 
C) Obtain information to help determine urgency. 
D) Send all patients to the emergency room.

Question 7

Which of the following scheduling records should be kept for legal purposes?

Accepted Answer

A) Appointment books 
B) Hard copy day sheets 
C) Computerized schedules 
D) All of the above 
A) Appointment books 
B) Hard copy day sheets 
C) Computerized schedules 
D) All of the above

Question 8

Which of the following is NOT a reason why the medical office should retain all records for legal purposes?

Accepted Answer

A) Identify how many no-shows a patient has 
B) Determine how many canceled appointments a patient has 
C) Verify a patient has been seen 
D) Keep track of how many patients are seen for a specific condition 
A) Identify how many no-shows a patient has 
B) Determine how many canceled appointments a patient has 
C) Verify a patient has been seen 
D) Keep track of how many patients are seen for a specific condition

Question 9

Which of the following best describes one of the patients' most frequently voiced frustrations with medical clinics?

Accepted Answer

A) Providers cancel appointments too frequently. 
B) Medical assistants are often abrupt and discourteous. 
C) Patients have excessive waiting times. 
D) Patients are too often not diagnosed correctly. 
A) Providers cancel appointments too frequently. 
B) Medical assistants are often abrupt and discourteous. 
C) Patients have excessive waiting times. 
D) Patients are too often not diagnosed correctly.

Question 10

Which of the following scheduling systems schedules 2 or 3 patients at the beginning of each hour followed by single appointments every 10-20 minutes

Accepted Answer

A) Double booking 
B) Modified wave 
C) Open hours 
D) Stream 
E) Clustering 
A) Double booking 
B) Modified wave 
C) Open hours 
D) Stream 
E) Clustering

Question 11

Which of the following actions for appointment scheduling is a courtesy for the patient?

Accepted Answer

A) Make appointment when it is most convenient for the patient. 
B) Confirm the patient clearly understands the date and time of appointment. 
C) Use reminder cards. 
D) All of the above. 
A) Make appointment when it is most convenient for the patient. 
B) Confirm the patient clearly understands the date and time of appointment. 
C) Use reminder cards. 
D) All of the above.

Question 12

Which of the following is NOT an interpersonal skill required for a person scheduling appointments?

Accepted Answer

A) Acting in a hurried manner 
B) Being able to reduce anxiety 
C) Being attentive 
D) Being sensitive to the patients' needs 
A) Acting in a hurried manner 
B) Being able to reduce anxiety 
C) Being attentive 
D) Being sensitive to the patients' needs

Question 13

Which of the following actions is most appropriate when checking in patients?

Accepted Answer

A) Interview patients in the reception area only. 
B) Leave the patient in waiting room until the physician is ready. 
C) Discuss vital information with the patient in a private location. 
D) Retrieve the patient's chart only when the patient arrives. 
A) Interview patients in the reception area only. 
B) Leave the patient in waiting room until the physician is ready. 
C) Discuss vital information with the patient in a private location. 
D) Retrieve the patient's chart only when the patient arrives.

Question 14

Which of the following is the most appropriate action documenting patient "no-shows" in the appointment schedule?

Accepted Answer

A) It is not necessary to document them. 
B) Erase or delete the patient's name in the appointment schedule and note in the chart in red. 
C) Black out the name in the appointment schedule. 
D) Indicate with a red X. 
A) It is not necessary to document them. 
B) Erase or delete the patient's name in the appointment schedule and note in the chart in red. 
C) Black out the name in the appointment schedule. 
D) Indicate with a red X.

Question 15

What is the primary purpose of analyzing patient flow?

Accepted Answer

A) To not allow providers too much time with patients 
B) To maximize office scheduling practices 
C) To build in a large amount of slack time 
D) To put time limits on types of visits 
A) To not allow providers too much time with patients 
B) To maximize office scheduling practices 
C) To build in a large amount of slack time 
D) To put time limits on types of visits

Question 16

When analysis of patient flow is reviewed, what does this help a practice determine?

Accepted Answer

A) Day of the week most patients come in 
B) Amount of time the provider sees patients per week 
C) Number of times per year a patient visits the medical office 
D) Realistic time frame for each appointment 
A) Day of the week most patients come in 
B) Amount of time the provider sees patients per week 
C) Number of times per year a patient visits the medical office 
D) Realistic time frame for each appointment

Question 17

Which of the following best describes the most widely used scheduling system in which each patient is assigned a specific time?

Accepted Answer

A) Double booking 
B) Modified wave 
C) Open hours 
D) Stream 
E) Clustering 
A) Double booking 
B) Modified wave 
C) Open hours 
D) Stream 
E) Clustering

Question 18

Which of the following is the most appropriate action when a pharmaceutical representative walks in asking for an appointment?

Accepted Answer

A) Schedule an appointment for the same day. 
B) Explain office policy and schedule an appointment for the next available space. 
C) Interrupt the provider and ask permission to work the person into the schedule. 
D) Tell the person you will call when there is an available space. 
A) Schedule an appointment for the same day. 
B) Explain office policy and schedule an appointment for the next available space. 
C) Interrupt the provider and ask permission to work the person into the schedule. 
D) Tell the person you will call when there is an available space.

Question 19

Which of the following best describes the purpose of screening?

Accepted Answer

A) Evaluate patients when they come to the office for a routine visit. 
B) Determine urgency of call and care needed. 
C) Arrange all patients in schedule as soon as possible. 
D) Allow emergency patients only for same-day appointments. 
A) Evaluate patients when they come to the office for a routine visit. 
B) Determine urgency of call and care needed. 
C) Arrange all patients in schedule as soon as possible. 
D) Allow emergency patients only for same-day appointments.

Question 20

When screening phone calls, what question would NOT be considered appropriate to determine the urgency of the situation?

Accepted Answer

A) Is the patient in immediate need of medical assistance? 
B) How far are you from the facility? 
C) Is there any bleeding? 
D) Are there chest pains? 
A) Is the patient in immediate need of medical assistance? 
B) How far are you from the facility? 
C) Is there any bleeding? 
D) Are there chest pains?

Exam 12: Patient Scheduling

Which of the following scheduling systems allows patients to be seen throughout a particular time frame?

Which of the following is the most appropriate action when a patient telephones with symptoms of acute illness?

Which of the following best describes how the medical assistant can make patients feel welcome?

Which of the following is an action that would motivate a patient to not miss an appointment?

Which of the following situations will require the most time for an appointment?

Which of the following is NOT a requirement of screening?

Which of the following scheduling records should be kept for legal purposes?

Which of the following is NOT a reason why the medical office should retain all records for legal purposes?

Which of the following best describes one of the patients' most frequently voiced frustrations with medical clinics?

Which of the following scheduling systems schedules 2 or 3 patients at the beginning of each hour followed by single appointments every 10-20 minutes

Which of the following actions for appointment scheduling is a courtesy for the patient?

Which of the following is NOT an interpersonal skill required for a person scheduling appointments?

Which of the following actions is most appropriate when checking in patients?

Which of the following is the most appropriate action documenting patient "no-shows" in the appointment schedule?

What is the primary purpose of analyzing patient flow?

When analysis of patient flow is reviewed, what does this help a practice determine?

Which of the following best describes the most widely used scheduling system in which each patient is assigned a specific time?

Which of the following is the most appropriate action when a pharmaceutical representative walks in asking for an appointment?

Which of the following best describes the purpose of screening?

When screening phone calls, what question would NOT be considered appropriate to determine the urgency of the situation?

The Medical Assisting Profession

Health Care Settings and the Health Care Team

Coping Skills for the Medical Assistant

Therapeutic Communication Skills

The Therapeutic Approach to the Patient With a Life-Threatening Illness

Legal Considerations

Ethical Considerations

Emergency Procedures and First Aid

Creating the Facility Environment

Computers in the Medical Clinic

Telecommunications

Medical Records Management

Written Communications

Medical Documents

Medical Insurance

Medical Coding

Daily Financial Practices

Billing and Collections

Accounting Practices

Infection Control and Medical Asepsis

The Patient History and Documentation

Vital Signs and Measurements

The Physical Examination

Obstetrics and Gynecology

Pediatrics

Male Reproductive System

Gerontology

Examinations and Procedures of Body Systems

Assisting With Minor Surgery

Diagnostic Imaging

Rehabilitation and Therapeutic Modalities

Nutrition in Health and Disease

Basic Pharmacology

Calculation of Medication Dosage and Medication Administration

Cardiac Procedures

Regulatory Guidelines for Safety and Quality in the Medical Laboratory

Introduction to the Medical Laboratory

Phlebotomy: Venipuncture and Capillary Puncture

Hematology

Urinalysis

Basic Microbiology

Speciality Laboratory Tests

The Medical Assistant As Clinic Manager

The Medical Assistant As Human Resources Manager

Preparing for Medical Assisting Credentials

Employment Strategies

Filters