Question 1

Which of the following is the most appropriate action of the medical assistant who is assigned an unfamiliar task?

Accepted Answer

A) Check with the office manager. 
B) Read the policy manual. 
C) Ask another employee. 
D) Read the procedures manual. 
A) Check with the office manager. 
B) Read the policy manual. 
C) Ask another employee. 
D) Read the procedures manual. D

Question 2

The medical assistant office manager needs certain skills and qualities to be successful.Which list includes some of the qualities needed?

Accepted Answer

A) People skills, truthfulness, effective communication skills, objectivity 
B) Truthfulness, effective communication skills, objectivity, social skills 
C) Effective communication skills, objectivity, social skills, problem-solving skills 
D) Objectivity, social skills, problem-solving skills, people skills 
A) People skills, truthfulness, effective communication skills, objectivity 
B) Truthfulness, effective communication skills, objectivity, social skills 
C) Effective communication skills, objectivity, social skills, problem-solving skills 
D) Objectivity, social skills, problem-solving skills, people skills A

Question 3

Match the Total Practice Management System (TPMS) data type with the resulting action by the manager.

-authorizing payroll

Accepted Answer

A)  personnel data 
B)  medical records 
C)  employee time sheets 
D)  financial and billing reports 
E)  equipment and supplies requests and inventory data
F) staffing requirements and appointment schedules 
A)  personnel data 
B)  medical records 
C)  employee time sheets 
D)  financial and billing reports 
E)  equipment and supplies requests and inventory data
F) staffing requirements and appointment schedules C

Question 4

Match the terms to their definitions.

-transitional stage that provides opportunity for the student to apply the theory learned in the classroom to a health care setting

Accepted Answer

A)  benchmark 
B)  mentor 
C)  shadow 
D)  practicum/externship 
A)  benchmark 
B)  mentor 
C)  shadow 
D)  practicum/externship

Question 5

Which of the following is NOT part of the brainstorming process?

Accepted Answer

A) Everyone contributes ideas for a solution. 
B) All of the possible solutions are reviewed for workability. 
C) Solutions are prioritized. 
D) A needs assessment is performed. 
E) One person is assigned to implement a solution. 
A) Everyone contributes ideas for a solution. 
B) All of the possible solutions are reviewed for workability. 
C) Solutions are prioritized. 
D) A needs assessment is performed. 
E) One person is assigned to implement a solution.

Question 6

Which of the following is NOT considered a proven means of time management?

Accepted Answer

A) Handle items once. 
B) Develop a to-do list. 
C) Guard your time. 
D) Never delegate work. 
A) Handle items once. 
B) Develop a to-do list. 
C) Guard your time. 
D) Never delegate work.

Question 7

Match the terms to their definitions.

-to follow a supervisor in order to learn facility protocol

Accepted Answer

A)  benchmark 
B)  mentor 
C)  shadow 
D)  practicum/externship 
A)  benchmark 
B)  mentor 
C)  shadow 
D)  practicum/externship

Question 8

Which of the following would most likely NOT be included on an office brochure designed to welcome a new patient to the practice?

Accepted Answer

A) History of the practice 
B) Financial policies 
C) Acceptable insurance plans 
D) Scheduling policies 
E) Map and directions 
A) History of the practice 
B) Financial policies 
C) Acceptable insurance plans 
D) Scheduling policies 
E) Map and directions

Question 9

Which of the following does NOT describe an advantage of teamwork in the office?

Accepted Answer

A) It builds problem-solving skills. 
B) It flatters the team members. 
C) It improves office efficiency and morale. 
D) It encourages independence. 
A) It builds problem-solving skills. 
B) It flatters the team members. 
C) It improves office efficiency and morale. 
D) It encourages independence.

Question 10

Match the terms to their definitions.

-making comparisons to different organizations to see how they accomplish tasks

Accepted Answer

A)  benchmark 
B)  mentor 
C)  shadow 
D)  practicum/externship 
A)  benchmark 
B)  mentor 
C)  shadow 
D)  practicum/externship

Question 11

Which of the following is the most appropriate action of an office manager who makes a mistake?

Accepted Answer

A) Denies the mistake 
B) Ignores the mistake 
C) Admits the mistake and seeks to prevent it from happening again 
D) Assigns someone else to correct the mistake 
A) Denies the mistake 
B) Ignores the mistake 
C) Admits the mistake and seeks to prevent it from happening again 
D) Assigns someone else to correct the mistake

Question 12

Which of the following would NOT be included in facility and equipment management?

Accepted Answer

A) Physical plant or building maintenance 
B) Inventory of supplies 
C) Equipment maintenance 
D) Procedures manual 
A) Physical plant or building maintenance 
B) Inventory of supplies 
C) Equipment maintenance 
D) Procedures manual

Question 13

Match the Total Practice Management System (TPMS) data type with the resulting action by the manager.

-adjusting vacation schedules

Accepted Answer

A)  personnel data 
B)  medical records 
C)  employee time sheets 
D)  financial and billing reports 
E)  equipment and supplies requests and inventory data
F) staffing requirements and appointment schedules 
A)  personnel data 
B)  medical records 
C)  employee time sheets 
D)  financial and billing reports 
E)  equipment and supplies requests and inventory data
F) staffing requirements and appointment schedules

Question 14

Which of the following is NOT an example of a fringe benefit made to full-time employees?

Accepted Answer

A) Paid holidays 
B) Health insurance 
C) Transportation costs 
D) Profit-sharing options 
A) Paid holidays 
B) Health insurance 
C) Transportation costs 
D) Profit-sharing options

Question 15

Which of the following best describes the staff member most likely responsible for preparing payroll checks?

Accepted Answer

A) Physician 
B) Administrative assistant 
C) Office manager 
D) Receptionist 
A) Physician 
B) Administrative assistant 
C) Office manager 
D) Receptionist

Question 16

Which of the following best describes the purpose of a procedures manual?

Accepted Answer

A) Guide for employees describing specific tasks 
B) Rationale for office behavior 
C) Opportunity for employees to write a procedure 
D) Education tool for patients about office procedures 
A) Guide for employees describing specific tasks 
B) Rationale for office behavior 
C) Opportunity for employees to write a procedure 
D) Education tool for patients about office procedures

Question 17

Which type of marketing tool would be most effective to announce new staff, promote a new service, or publicize a series of seminars?

Accepted Answer

A) Newsletter 
B) Brochure 
C) Press release 
D) Special events 
A) Newsletter 
B) Brochure 
C) Press release 
D) Special events

Question 18

Match the Total Practice Management System (TPMS) data type with the resulting action by the manager.

-reviewing whether patient demographics and HIPAA requirements are current

Accepted Answer

A)  personnel data 
B)  medical records 
C)  employee time sheets 
D)  financial and billing reports 
E)  equipment and supplies requests and inventory data
F) staffing requirements and appointment schedules 
A)  personnel data 
B)  medical records 
C)  employee time sheets 
D)  financial and billing reports 
E)  equipment and supplies requests and inventory data
F) staffing requirements and appointment schedules

Question 19

Which of these are NOT away for health care institutions to use social media?

Accepted Answer

A) To make your organization a source of medical information 
B) To convey a medical diagnoses 
C) To convey health management information 
D) To present medical reminders 
A) To make your organization a source of medical information 
B) To convey a medical diagnoses 
C) To convey health management information 
D) To present medical reminders

Question 20

Match the Total Practice Management System (TPMS) data type with the resulting action by the manager.

-practicing financial status reports

Accepted Answer

A)  personnel data 
B)  medical records 
C)  employee time sheets 
D)  financial and billing reports 
E)  equipment and supplies requests and inventory data
F) staffing requirements and appointment schedules 
A)  personnel data 
B)  medical records 
C)  employee time sheets 
D)  financial and billing reports 
E)  equipment and supplies requests and inventory data
F) staffing requirements and appointment schedules

Exam 44: The Medical Assistant As Clinic Manager

Which of the following is the most appropriate action of the medical assistant who is assigned an unfamiliar task?

The medical assistant office manager needs certain skills and qualities to be successful.Which list includes some of the qualities needed?

Match the Total Practice Management System (TPMS) data type with the resulting action by the manager. -authorizing payroll

Match the terms to their definitions. -transitional stage that provides opportunity for the student to apply the theory learned in the classroom to a health care setting

Which of the following is NOT part of the brainstorming process?

Which of the following is NOT considered a proven means of time management?

Match the terms to their definitions. -to follow a supervisor in order to learn facility protocol

Which of the following would most likely NOT be included on an office brochure designed to welcome a new patient to the practice?

Which of the following does NOT describe an advantage of teamwork in the office?

Match the terms to their definitions. -making comparisons to different organizations to see how they accomplish tasks

Which of the following is the most appropriate action of an office manager who makes a mistake?

Which of the following would NOT be included in facility and equipment management?

Match the Total Practice Management System (TPMS) data type with the resulting action by the manager. -adjusting vacation schedules

Which of the following is NOT an example of a fringe benefit made to full-time employees?

Which of the following best describes the staff member most likely responsible for preparing payroll checks?

Which of the following best describes the purpose of a procedures manual?

Which type of marketing tool would be most effective to announce new staff, promote a new service, or publicize a series of seminars?

Match the Total Practice Management System (TPMS) data type with the resulting action by the manager. -reviewing whether patient demographics and HIPAA requirements are current

Which of these are NOT away for health care institutions to use social media?

Match the Total Practice Management System (TPMS) data type with the resulting action by the manager. -practicing financial status reports

The Medical Assisting Profession

Health Care Settings and the Health Care Team

Coping Skills for the Medical Assistant

Therapeutic Communication Skills

The Therapeutic Approach to the Patient With a Life-Threatening Illness

Legal Considerations

Ethical Considerations

Emergency Procedures and First Aid

Creating the Facility Environment

Computers in the Medical Clinic

Telecommunications

Patient Scheduling

Medical Records Management

Written Communications

Medical Documents

Medical Insurance

Medical Coding

Daily Financial Practices

Billing and Collections

Accounting Practices

Infection Control and Medical Asepsis

The Patient History and Documentation

Vital Signs and Measurements

The Physical Examination

Obstetrics and Gynecology

Pediatrics

Male Reproductive System

Gerontology

Examinations and Procedures of Body Systems

Assisting With Minor Surgery

Diagnostic Imaging

Rehabilitation and Therapeutic Modalities

Nutrition in Health and Disease

Basic Pharmacology

Calculation of Medication Dosage and Medication Administration

Cardiac Procedures

Regulatory Guidelines for Safety and Quality in the Medical Laboratory

Introduction to the Medical Laboratory

Phlebotomy: Venipuncture and Capillary Puncture

Hematology

Urinalysis

Basic Microbiology

Speciality Laboratory Tests

The Medical Assistant As Human Resources Manager

Preparing for Medical Assisting Credentials

Employment Strategies

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