Question 1

A summary report of which of the following payroll forms must be sent to the Social Security Administration each year according to federal law?

Accepted Answer

A) W-4 
B) W-6 
C) 941 
D) W-2 
A) W-4 
B) W-6 
C) 941 
D) W-2

Question 2

Match the Total Practice Management System (TPMS) data type with the resulting action by the manager.

-ensuring malpractice insurance contracts are current

Accepted Answer

A)  personnel data 
B)  medical records 
C)  employee time sheets 
D)  financial and billing reports 
E)  equipment and supplies requests and inventory data
F) staffing requirements and appointment schedules 
A)  personnel data 
B)  medical records 
C)  employee time sheets 
D)  financial and billing reports 
E)  equipment and supplies requests and inventory data
F) staffing requirements and appointment schedules

Question 3

Which of the following would NOT be a marketing tool?

Accepted Answer

A) Seminars 
B) Brochures 
C) Sponsor of health events 
D) Computer games 
A) Seminars 
B) Brochures 
C) Sponsor of health events 
D) Computer games

Question 4

As an office manager, which behavior will most likely reflect your professional competence?

Accepted Answer

A) Shaking nervously while taking information 
B) Using eye contact infrequently 
C) Inaccurate verbal and written communication 
D) Being courteous and diplomatic 
A) Shaking nervously while taking information 
B) Using eye contact infrequently 
C) Inaccurate verbal and written communication 
D) Being courteous and diplomatic

Question 5

Which of the following best describes the most common time period for a new employee to be placed on probation?

Accepted Answer

A) 7 days to 2 weeks 
B) 2 to 4 weeks 
C) 60 to 90 days 
D) 1 year 
A) 7 days to 2 weeks 
B) 2 to 4 weeks 
C) 60 to 90 days 
D) 1 year

Question 6

When an involuntary dismissal is necessary, what is the maximum time the dismissal should take?

Accepted Answer

A) 20 minutes 
B) 15 minutes 
C) 30 minutes 
D) 10 minutes 
A) 20 minutes 
B) 15 minutes 
C) 30 minutes 
D) 10 minutes

Question 7

Social networking should NOT be used in which of the following ways?

Accepted Answer

A) To criticize the competition 
B) To recruit new employees 
C) To build community 
D) To engage customers 
A) To criticize the competition 
B) To recruit new employees 
C) To build community 
D) To engage customers

Question 8

What is NOT a helpful guideline in preventing conflicts?

Accepted Answer

A) Seek out office gossip. 
B) Do not tolerate negative comments among employees. 
C) Keep confidences. 
D) Manage by walking around. 
A) Seek out office gossip. 
B) Do not tolerate negative comments among employees. 
C) Keep confidences. 
D) Manage by walking around.

Question 9

Which is probably NOT an effective method of reducing employee stress?

Accepted Answer

A) Properly training employees for their jobs 
B) Holding regular meetings to discuss employee concerns 
C) Jumping to conclusions to save time 
D) Encouraging teamwork 
A) Properly training employees for their jobs 
B) Holding regular meetings to discuss employee concerns 
C) Jumping to conclusions to save time 
D) Encouraging teamwork

Question 10

Match the Total Practice Management System (TPMS) data type with the resulting action by the manager.

-negotiating maintenance contracts

Accepted Answer

A)  personnel data 
B)  medical records 
C)  employee time sheets 
D)  financial and billing reports 
E)  equipment and supplies requests and inventory data
F) staffing requirements and appointment schedules 
A)  personnel data 
B)  medical records 
C)  employee time sheets 
D)  financial and billing reports 
E)  equipment and supplies requests and inventory data
F) staffing requirements and appointment schedules

Question 11

Match the terms to their definitions.

-a person assigned to assist in training

Accepted Answer

A)  benchmark 
B)  mentor 
C)  shadow 
D)  practicum/externship 
A)  benchmark 
B)  mentor 
C)  shadow 
D)  practicum/externship

Exam 44: The Medical Assistant As Clinic Manager

A summary report of which of the following payroll forms must be sent to the Social Security Administration each year according to federal law?

Match the Total Practice Management System (TPMS) data type with the resulting action by the manager. -ensuring malpractice insurance contracts are current

Which of the following would NOT be a marketing tool?

As an office manager, which behavior will most likely reflect your professional competence?

Which of the following best describes the most common time period for a new employee to be placed on probation?

When an involuntary dismissal is necessary, what is the maximum time the dismissal should take?

Social networking should NOT be used in which of the following ways?

What is NOT a helpful guideline in preventing conflicts?

Which is probably NOT an effective method of reducing employee stress?

Match the Total Practice Management System (TPMS) data type with the resulting action by the manager. -negotiating maintenance contracts

Match the terms to their definitions. -a person assigned to assist in training

The Medical Assisting Profession

Health Care Settings and the Health Care Team

Coping Skills for the Medical Assistant

Therapeutic Communication Skills

The Therapeutic Approach to the Patient With a Life-Threatening Illness

Legal Considerations

Ethical Considerations

Emergency Procedures and First Aid

Creating the Facility Environment

Computers in the Medical Clinic

Telecommunications

Patient Scheduling

Medical Records Management

Written Communications

Medical Documents

Medical Insurance

Medical Coding

Daily Financial Practices

Billing and Collections

Accounting Practices

Infection Control and Medical Asepsis

The Patient History and Documentation

Vital Signs and Measurements

The Physical Examination

Obstetrics and Gynecology

Pediatrics

Male Reproductive System

Gerontology

Examinations and Procedures of Body Systems

Assisting With Minor Surgery

Diagnostic Imaging

Rehabilitation and Therapeutic Modalities

Nutrition in Health and Disease

Basic Pharmacology

Calculation of Medication Dosage and Medication Administration

Cardiac Procedures

Regulatory Guidelines for Safety and Quality in the Medical Laboratory

Introduction to the Medical Laboratory

Phlebotomy: Venipuncture and Capillary Puncture

Hematology

Urinalysis

Basic Microbiology

Speciality Laboratory Tests

The Medical Assistant As Human Resources Manager

Preparing for Medical Assisting Credentials

Employment Strategies

Filters