Question 1

What is known as a method of identifying how long an account has been overdue?

Accepted Answer

A) Account aging 
B) Account identifying 
C) Overdue aging 
D) Overdue identifying 
A) Account aging 
B) Account identifying 
C) Overdue aging 
D) Overdue identifying A

Question 2

Which of the following must the collection of fees be directed to when a patient dies?

Accepted Answer

A) Executor of the estate 
B) Small claims court 
C) Probate court 
D) Deceased's insurance carrier 
A) Executor of the estate 
B) Small claims court 
C) Probate court 
D) Deceased's insurance carrier A

Question 3

When can statements no longer be sent or any attempt be made to collect a delinquent account?

Accepted Answer

A) When the patient dies 
B) When the patient declares bankruptcy 
C) When the patient skips or moves with no forwarding address 
D) When the patient loses in small claims court 
A) When the patient dies 
B) When the patient declares bankruptcy 
C) When the patient skips or moves with no forwarding address 
D) When the patient loses in small claims court B

Question 4

Which of the following is NOT a service offered by collection agencies?

Accepted Answer

A) Provide intercept letters. 
B) Provide credit ratings to providers' offices. 
C) Trace patient accounts who are "skips." 
D) Obtain funds from bankruptcy accounts. 
A) Provide intercept letters. 
B) Provide credit ratings to providers' offices. 
C) Trace patient accounts who are "skips." 
D) Obtain funds from bankruptcy accounts.

Question 5

Which of the following is used to gauge the effectiveness of the clinic's billing practices?

Accepted Answer

A) Collections ratio 
B) Accounts receivable ratio 
C) Desirable ratio 
D) Delinquent accounts ratio 
A) Collections ratio 
B) Accounts receivable ratio 
C) Desirable ratio 
D) Delinquent accounts ratio

Question 6

Match the appropriate description with the federal regulation.
Consumer Credit Protection Act

Accepted Answer

A)  legal guidelines governing telephone collections 
B)  shows installment payments and interest agreements 
C)  bankruptcy laws 
A)  legal guidelines governing telephone collections 
B)  shows installment payments and interest agreements 
C)  bankruptcy laws

Question 7

Match the appropriate description with the federal regulation.
Fair Debt Collection Practices Act

Accepted Answer

A)  legal guidelines governing telephone collections 
B)  shows installment payments and interest agreements 
C)  bankruptcy laws 
A)  legal guidelines governing telephone collections 
B)  shows installment payments and interest agreements 
C)  bankruptcy laws

Question 8

Which of the following is a recommended method used to figure the accounts receivable ratio?

Accepted Answer

A) Divide the current accounts receivable balance by the average monthly accounts payable. 
B) Divide the current accounts receivable balance by the average monthly gross charges. 
C) Divide the current accounts receivable balance by the average weekly charges. 
D) Divide the current accounts receivable balance by the average daily gross charges. 
A) Divide the current accounts receivable balance by the average monthly accounts payable. 
B) Divide the current accounts receivable balance by the average monthly gross charges. 
C) Divide the current accounts receivable balance by the average weekly charges. 
D) Divide the current accounts receivable balance by the average daily gross charges.

Question 9

Collection calls to patients with overdue accounts are more likely to be answered during what time frame?

Accepted Answer

A) 5:00-8:00 a.m. 
B) 5:00-8:00 p.m. 
C) 12:00-1:00 p.m. 
D) 8:00-10:00 a.m. 
A) 5:00-8:00 a.m. 
B) 5:00-8:00 p.m. 
C) 12:00-1:00 p.m. 
D) 8:00-10:00 a.m.

Question 10

Match the appropriate description with the federal regulation.
Federal Wage Garnishment Law

Accepted Answer

A)  legal guidelines governing telephone collections 
B)  shows installment payments and interest agreements 
C)  bankruptcy laws 
A)  legal guidelines governing telephone collections 
B)  shows installment payments and interest agreements 
C)  bankruptcy laws

Question 11

Which of the following best describes a monthly billing system?

Accepted Answer

A) Patients are billed monthly in alternating cycles. 
B) All bills are completed in a few days and mailed. 
C) Accounts are divided into groups and billed monthly, but in different weeks. 
D) Accounts are divided up alphabetically and mailed on the 15th of the month 
A) Patients are billed monthly in alternating cycles. 
B) All bills are completed in a few days and mailed. 
C) Accounts are divided into groups and billed monthly, but in different weeks. 
D) Accounts are divided up alphabetically and mailed on the 15th of the month

Question 12

When collecting a payment from the patient, what is considered the best time?

Accepted Answer

A) Within 2 weeks 
B) At the time of service 
C) Prior to the patient's being seen 
D) When convenient for the patient 
A) Within 2 weeks 
B) At the time of service 
C) Prior to the patient's being seen 
D) When convenient for the patient

Question 13

Which of the following must collect the money from the patient if the medical office pursues payment through small claims court?

Accepted Answer

A) Court 
B) Insurance company 
C) Clinic 
D) Court appointment collection agency 
A) Court 
B) Insurance company 
C) Clinic 
D) Court appointment collection agency

Question 14

Which of the following is NOT a common problem affecting collections?

Accepted Answer

A) Estates 
B) Bankruptcies 
C) Skips 
D) Divorces 
A) Estates 
B) Bankruptcies 
C) Skips 
D) Divorces

Question 15

Which of the following best describes accounts that occasionally go to an outside collection agency?

Accepted Answer

A) Accounts with a high accounts receivable ratio 
B) Patients who do not pay in 30 days 
C) Highly delinquent accounts 
D) Accounts that have sent bad checks 
A) Accounts with a high accounts receivable ratio 
B) Patients who do not pay in 30 days 
C) Highly delinquent accounts 
D) Accounts that have sent bad checks

Question 16

Which of the following questions would NOT be helpful in developing a credit and collection policy?

Accepted Answer

A) What kind of payment arrangements can be made if the patient does not pay at the time of service? 
B) How would a reminder initially be managed: by telephone, by a note on the statement, or by letter? 
C) At what point will a patient's bill be considered delinquent? 
D) What is the most convenient time of the month for patients to make a payment? 
A) What kind of payment arrangements can be made if the patient does not pay at the time of service? 
B) How would a reminder initially be managed: by telephone, by a note on the statement, or by letter? 
C) At what point will a patient's bill be considered delinquent? 
D) What is the most convenient time of the month for patients to make a payment?

Question 17

Billing that occurs by dividing up all accounts alphabetically into groups and then sending them out at different times is known as what?

Accepted Answer

A) Monthly billing 
B) Alphabetical billing 
C) Cycle billing 
D) Group billing 
A) Monthly billing 
B) Alphabetical billing 
C) Cycle billing 
D) Group billing

Question 18

What is the minimum ratio for collection of fees at the time of service recommended by management consultants?

Accepted Answer

A) 85 percent 
B) 90 percent 
C) 95 percent 
D) 80 percent 
A) 85 percent 
B) 90 percent 
C) 95 percent 
D) 80 percent

Question 19

Which collection technique is used as a last resort in the collection of unpaid balances?

Accepted Answer

A) Payment at the time of service 
B) Stickers on billing statements 
C) Telephone call reminders 
D) Sending to collection agency 
A) Payment at the time of service 
B) Stickers on billing statements 
C) Telephone call reminders 
D) Sending to collection agency

Question 20

Match the appropriate description with the federal regulation.
Truth in Lending Act

Accepted Answer

A)  legal guidelines governing telephone collections 
B)  shows installment payments and interest agreements 
C)  bankruptcy laws 
A)  legal guidelines governing telephone collections 
B)  shows installment payments and interest agreements 
C)  bankruptcy laws

Exam 19: Billing and Collections

What is known as a method of identifying how long an account has been overdue?

Which of the following must the collection of fees be directed to when a patient dies?

When can statements no longer be sent or any attempt be made to collect a delinquent account?

Which of the following is NOT a service offered by collection agencies?

Which of the following is used to gauge the effectiveness of the clinic's billing practices?

Match the appropriate description with the federal regulation. Consumer Credit Protection Act

Match the appropriate description with the federal regulation. Fair Debt Collection Practices Act

Which of the following is a recommended method used to figure the accounts receivable ratio?

Collection calls to patients with overdue accounts are more likely to be answered during what time frame?

Match the appropriate description with the federal regulation. Federal Wage Garnishment Law

Which of the following best describes a monthly billing system?

When collecting a payment from the patient, what is considered the best time?

Which of the following must collect the money from the patient if the medical office pursues payment through small claims court?

Which of the following is NOT a common problem affecting collections?

Which of the following best describes accounts that occasionally go to an outside collection agency?

Which of the following questions would NOT be helpful in developing a credit and collection policy?

Billing that occurs by dividing up all accounts alphabetically into groups and then sending them out at different times is known as what?

What is the minimum ratio for collection of fees at the time of service recommended by management consultants?

Which collection technique is used as a last resort in the collection of unpaid balances?

Match the appropriate description with the federal regulation. Truth in Lending Act

The Medical Assisting Profession

Health Care Settings and the Health Care Team

Coping Skills for the Medical Assistant

Therapeutic Communication Skills

The Therapeutic Approach to the Patient With a Life-Threatening Illness

Legal Considerations

Ethical Considerations

Emergency Procedures and First Aid

Creating the Facility Environment

Computers in the Medical Clinic

Telecommunications

Patient Scheduling

Medical Records Management

Written Communications

Medical Documents

Medical Insurance

Medical Coding

Daily Financial Practices

Accounting Practices

Infection Control and Medical Asepsis

The Patient History and Documentation

Vital Signs and Measurements

The Physical Examination

Obstetrics and Gynecology

Pediatrics

Male Reproductive System

Gerontology

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Assisting With Minor Surgery

Diagnostic Imaging

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Nutrition in Health and Disease

Basic Pharmacology

Calculation of Medication Dosage and Medication Administration

Cardiac Procedures

Regulatory Guidelines for Safety and Quality in the Medical Laboratory

Introduction to the Medical Laboratory

Phlebotomy: Venipuncture and Capillary Puncture

Hematology

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Speciality Laboratory Tests

The Medical Assistant As Clinic Manager

The Medical Assistant As Human Resources Manager

Preparing for Medical Assisting Credentials

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