Question 1

How can the medical assistant help prevent collection problems?

Accepted Answer

A) Mandate all payments at time of service. 
B) Make payment arrangements before the patient is allowed to see physician. 
C) Inform the patient of the payment policy at the first visit or call. 
D) Insist upon credit card payment. 
A) Mandate all payments at time of service. 
B) Make payment arrangements before the patient is allowed to see physician. 
C) Inform the patient of the payment policy at the first visit or call. 
D) Insist upon credit card payment.

Question 2

Which of the following measures the speed with which outstanding accounts are paid?

Accepted Answer

A) Collections ratio 
B) Accounts receivable ratio 
C) Desirable ratio 
D) Delinquent accounts ratio 
A) Collections ratio 
B) Accounts receivable ratio 
C) Desirable ratio 
D) Delinquent accounts ratio

Question 3

Which of the following is NOT a legal or ethical guideline governing collection calls?

Accepted Answer

A) Callers must identify themselves. 
B) Callers may not threaten persons. 
C) Callers must talk to the person responsible for the debt. 
D) Callers must disclose the finance charge imposed. 
A) Callers must identify themselves. 
B) Callers may not threaten persons. 
C) Callers must talk to the person responsible for the debt. 
D) Callers must disclose the finance charge imposed.

Question 4

Which of the following best describes when collection letters are sent after no payment?

Accepted Answer

A) After appointment 
B) After first statement mailed 
C) After 60 days 
D) after appointment 
A) After appointment 
B) After first statement mailed 
C) After 60 days 
D) after appointment

Question 5

Which of the following must be documented in writing when there is an agreement between the provider and the patient to pay in more than four installments?

Accepted Answer

A) All of the charges 
B) Basic medical charges 
C) Finance charges 
D) Taxation charges 
A) All of the charges 
B) Basic medical charges 
C) Finance charges 
D) Taxation charges

Exam 19: Billing and Collections

How can the medical assistant help prevent collection problems?

Which of the following measures the speed with which outstanding accounts are paid?

Which of the following is NOT a legal or ethical guideline governing collection calls?

Which of the following best describes when collection letters are sent after no payment?

Which of the following must be documented in writing when there is an agreement between the provider and the patient to pay in more than four installments?

The Medical Assisting Profession

Health Care Settings and the Health Care Team

Coping Skills for the Medical Assistant

Therapeutic Communication Skills

The Therapeutic Approach to the Patient With a Life-Threatening Illness

Legal Considerations

Ethical Considerations

Emergency Procedures and First Aid

Creating the Facility Environment

Computers in the Medical Clinic

Telecommunications

Patient Scheduling

Medical Records Management

Written Communications

Medical Documents

Medical Insurance

Medical Coding

Daily Financial Practices

Accounting Practices

Infection Control and Medical Asepsis

The Patient History and Documentation

Vital Signs and Measurements

The Physical Examination

Obstetrics and Gynecology

Pediatrics

Male Reproductive System

Gerontology

Examinations and Procedures of Body Systems

Assisting With Minor Surgery

Diagnostic Imaging

Rehabilitation and Therapeutic Modalities

Nutrition in Health and Disease

Basic Pharmacology

Calculation of Medication Dosage and Medication Administration

Cardiac Procedures

Regulatory Guidelines for Safety and Quality in the Medical Laboratory

Introduction to the Medical Laboratory

Phlebotomy: Venipuncture and Capillary Puncture

Hematology

Urinalysis

Basic Microbiology

Speciality Laboratory Tests

The Medical Assistant As Clinic Manager

The Medical Assistant As Human Resources Manager

Preparing for Medical Assisting Credentials

Employment Strategies

Filters