Question 1

Match each defense mechanism with the appropriate situation or statement.

-Strong belief in intervention by God.

Accepted Answer

A)  denial 
B)  displacement 
C)  repression 
D)  projection 
E)  rationalization 
A)  denial 
B)  displacement 
C)  repression 
D)  projection 
E)  rationalization

Question 2

Which of the following is an example, according to the culture of the United States, of what is considered a comfortable personal space in an intimate setting?

Accepted Answer

A) 1/2 foot 
B) 1 1/2 feet 
C) 1 foot 
D) 1 1/2 to 4 feet 
A) 1/2 foot 
B) 1 1/2 feet 
C) 1 foot 
D) 1 1/2 to 4 feet

Question 3

In the sequence of events below, match the modes or channels of communication with the correct example.

-Mrs.Kind gets up and follows the medical assistant.

Accepted Answer

A)  speaking 
B)  listening 
C)  gestures or body language 
D)  writing 
A)  speaking 
B)  listening 
C)  gestures or body language 
D)  writing

Question 4

Which of the following best describes how the medical assistant should be positioned when communicating with a patient?

Accepted Answer

A) Stand directly over the patient so he can look up and see you clearly. 
B) Maintain a close, but comfortable, position to observe her verbal and nonverbal cues. 
C) Sit far away from the patient so you do not appear too friendly. 
D) Sit very close to the patient on the exam table so you can hear everything. 
A) Stand directly over the patient so he can look up and see you clearly. 
B) Maintain a close, but comfortable, position to observe her verbal and nonverbal cues. 
C) Sit far away from the patient so you do not appear too friendly. 
D) Sit very close to the patient on the exam table so you can hear everything.

Question 5

Match each defense mechanism with the appropriate situation or statement.

-Mind control of the body and maintaining a balance between natural forces and energy in the body

Accepted Answer

A)  denial 
B)  displacement 
C)  repression 
D)  projection 
E)  rationalization 
A)  denial 
B)  displacement 
C)  repression 
D)  projection 
E)  rationalization

Exam 4: Therapeutic Communication Skills

Match each defense mechanism with the appropriate situation or statement. -Strong belief in intervention by God.

Which of the following is an example, according to the culture of the United States, of what is considered a comfortable personal space in an intimate setting?

In the sequence of events below, match the modes or channels of communication with the correct example. -Mrs.Kind gets up and follows the medical assistant.

Which of the following best describes how the medical assistant should be positioned when communicating with a patient?

Match each defense mechanism with the appropriate situation or statement. -Mind control of the body and maintaining a balance between natural forces and energy in the body

The Medical Assisting Profession

Health Care Settings and the Health Care Team

Coping Skills for the Medical Assistant

The Therapeutic Approach to the Patient With a Life-Threatening Illness

Legal Considerations

Ethical Considerations

Emergency Procedures and First Aid

Creating the Facility Environment

Computers in the Medical Clinic

Telecommunications

Patient Scheduling

Medical Records Management

Written Communications

Medical Documents

Medical Insurance

Medical Coding

Daily Financial Practices

Billing and Collections

Accounting Practices

Infection Control and Medical Asepsis

The Patient History and Documentation

Vital Signs and Measurements

The Physical Examination

Obstetrics and Gynecology

Pediatrics

Male Reproductive System

Gerontology

Examinations and Procedures of Body Systems

Assisting With Minor Surgery

Diagnostic Imaging

Rehabilitation and Therapeutic Modalities

Nutrition in Health and Disease

Basic Pharmacology

Calculation of Medication Dosage and Medication Administration

Cardiac Procedures

Regulatory Guidelines for Safety and Quality in the Medical Laboratory

Introduction to the Medical Laboratory

Phlebotomy: Venipuncture and Capillary Puncture

Hematology

Urinalysis

Basic Microbiology

Speciality Laboratory Tests

The Medical Assistant As Clinic Manager

The Medical Assistant As Human Resources Manager

Preparing for Medical Assisting Credentials

Employment Strategies

Filters