Question 1

Which of the following is the person who decodes the message?

Accepted Answer

A) Sender 
B) Message 
C) Receiver 
D) Messenger 
A) Sender 
B) Message 
C) Receiver 
D) Messenger

Question 2

Which of the following is NOT an example of bias or prejudice in today's society?

Accepted Answer

A) Certified medical assistants are qualified to work in most ambulatory settings. 
B) Physicians of one gender may be better than the other. 
C) Hostile attitudes toward people with a different value system than one's own. 
D) People who cannot afford health care should receive less care than those who can pay for full services. 
A) Certified medical assistants are qualified to work in most ambulatory settings. 
B) Physicians of one gender may be better than the other. 
C) Hostile attitudes toward people with a different value system than one's own. 
D) People who cannot afford health care should receive less care than those who can pay for full services.

Question 3

Which of the following is most appropriately related to nonverbal communication as a language?

Accepted Answer

A) We learn nonverbal language first. 
B) We learn as toddlers. 
C) We learn nonverbal after verbal. 
D) We have to be taught. 
A) We learn nonverbal language first. 
B) We learn as toddlers. 
C) We learn nonverbal after verbal. 
D) We have to be taught.

Question 4

Which of the following is the founder of humanistic psychology and the creator of the hierarchy of needs?

Accepted Answer

A) Abraham Martin 
B) Abraham Maslow 
C) Abraham Lincoln 
D) Abraham Masters 
A) Abraham Martin 
B) Abraham Maslow 
C) Abraham Lincoln 
D) Abraham Masters

Question 5

Which of the following best describes the interview technique used when asking the patient, "Are you still taking your medication? "

Accepted Answer

A) Close-ended question 
B) Open-ended question 
C) Direct statement 
D) Indirect statement 
A) Close-ended question 
B) Open-ended question 
C) Direct statement 
D) Indirect statement

Question 6

Match each defense mechanism with the appropriate situation or statement.

-Mr.Love calls his best friend to tell him about his son's surgery.When the friend calls to find out how the son is, Mr.Love does not remember calling him.

Accepted Answer

A)  denial 
B)  displacement 
C)  repression 
D)  projection 
E)  rationalization 
A)  denial 
B)  displacement 
C)  repression 
D)  projection 
E)  rationalization

Question 7

Which of the following best describes what must be considered when formulating the message in the communication cycle?

Accepted Answer

A) The four modes of communication must be taken into account. 
B) Only verbal communication should be taken into account. 
C) Only verbal communication and facial expression should be taken into account. 
D) Attentive listening is required. 
A) The four modes of communication must be taken into account. 
B) Only verbal communication should be taken into account. 
C) Only verbal communication and facial expression should be taken into account. 
D) Attentive listening is required.

Question 8

In the sequence of events below, match the modes or channels of communication with the correct example.

-The clinical medical assistant calls Mrs.Kind's name to come in.

Accepted Answer

A)  speaking 
B)  listening 
C)  gestures or body language 
D)  writing 
A)  speaking 
B)  listening 
C)  gestures or body language 
D)  writing

Question 9

You ask him, "Mr.Kind, how are you coming along on this new diet? " Which of the following best describes this form of communication?

Accepted Answer

A) Open-ended question 
B) Compensation 
C) Indirect statement 
D) Expressing empathy 
A) Open-ended question 
B) Compensation 
C) Indirect statement 
D) Expressing empathy

Question 10

Which of the following applies to the theory that there is a specific order or rank within which a person's needs are met, beginning with the basics of food, clothing, and shelter?

Accepted Answer

A) Communication cycle 
B) Hierarchy of needs 
C) Interview techniques 
D) Active listening 
A) Communication cycle 
B) Hierarchy of needs 
C) Interview techniques 
D) Active listening

Question 11

Which of the following is NOT one of the Cs of communication?

Accepted Answer

A) Complete 
B) Clear 
C) Current 
D) Concise 
E) Cohesive 
A) Complete 
B) Clear 
C) Current 
D) Concise 
E) Cohesive

Question 12

Which of the following best describes the interview technique used when asking the patient, "What type of care will you have during your recovery? "

Accepted Answer

A) Close-ended question 
B) Open-ended question 
C) Direct statement 
D) Indirect statement 
A) Close-ended question 
B) Open-ended question 
C) Direct statement 
D) Indirect statement

Question 13

In the sequence of events below, match the modes or channels of communication with the correct example.

-Mrs.Kind shows up for her appointment and puts her name on the sign-in sheet.

Accepted Answer

A)  speaking 
B)  listening 
C)  gestures or body language 
D)  writing 
A)  speaking 
B)  listening 
C)  gestures or body language 
D)  writing

Question 14

When communicating, what percent of the message is actually communicated by the spoken word?

Accepted Answer

A) 70% 
B) 7% 
C) 27% 
D) 3% 
A) 70% 
B) 7% 
C) 27% 
D) 3%

Question 15

In the sequence of events below, match the modes or channels of communication with the correct example.

-The medical assistant looks up, smiles, and nods at Mrs.Kind.

Accepted Answer

A)  speaking 
B)  listening 
C)  gestures or body language 
D)  writing 
A)  speaking 
B)  listening 
C)  gestures or body language 
D)  writing

Question 16

Which of the following is the type of question that is frequently asked by individuals seeking a new physician and clinic?

Accepted Answer

A) Does the doctor see patients on time? 
B) Does the doctor give good injections? 
C) Will the doctor prescribe what I want? 
D) Will the doctor listen to what I have to say? 
A) Does the doctor see patients on time? 
B) Does the doctor give good injections? 
C) Will the doctor prescribe what I want? 
D) Will the doctor listen to what I have to say?

Question 17

"Tell me what you have been doing since you retired," is an example of which interview technique?

Accepted Answer

A) Closed question 
B) Indirect statement 
C) Direct statement 
D) Compensation 
A) Closed question 
B) Indirect statement 
C) Direct statement 
D) Compensation

Question 18

When communicating within the health profession, which would not be considered a technique to keep in mind?

Accepted Answer

A) Good communication skills are necessary in establishing rapport with patients. 
B) Patients feel respected when they are called by their full name. 
C) Patients should be encouraged to not verbalize their feelings. 
D) Patients should be given technical information in a manner they can understand. 
A) Good communication skills are necessary in establishing rapport with patients. 
B) Patients feel respected when they are called by their full name. 
C) Patients should be encouraged to not verbalize their feelings. 
D) Patients should be given technical information in a manner they can understand.

Question 19

Rather than implying that a patient is simply overreacting, a professional should

Accepted Answer

A) be sincere, empathetic, and nonjudgmental. 
B) reject the patient's ideas or comments if they are wrong. 
C) speak for the patient so they do not need to speak. 
D) remain silent. 
A) be sincere, empathetic, and nonjudgmental. 
B) reject the patient's ideas or comments if they are wrong. 
C) speak for the patient so they do not need to speak. 
D) remain silent.

Question 20

Which of the following takes place after the receiver has decoded the message sent by the sender?

Accepted Answer

A) Delivery 
B) Feedback 
C) Summary 
D) Concentration 
A) Delivery 
B) Feedback 
C) Summary 
D) Concentration

Exam 4: Therapeutic Communication Skills

Which of the following is the person who decodes the message?

Which of the following is NOT an example of bias or prejudice in today's society?

Which of the following is most appropriately related to nonverbal communication as a language?

Which of the following is the founder of humanistic psychology and the creator of the hierarchy of needs?

Which of the following best describes the interview technique used when asking the patient, "Are you still taking your medication? "

Match each defense mechanism with the appropriate situation or statement. -Mr.Love calls his best friend to tell him about his son's surgery.When the friend calls to find out how the son is, Mr.Love does not remember calling him.

Which of the following best describes what must be considered when formulating the message in the communication cycle?

In the sequence of events below, match the modes or channels of communication with the correct example. -The clinical medical assistant calls Mrs.Kind's name to come in.

You ask him, "Mr.Kind, how are you coming along on this new diet? " Which of the following best describes this form of communication?

Which of the following applies to the theory that there is a specific order or rank within which a person's needs are met, beginning with the basics of food, clothing, and shelter?

Which of the following is NOT one of the Cs of communication?

Which of the following best describes the interview technique used when asking the patient, "What type of care will you have during your recovery? "

In the sequence of events below, match the modes or channels of communication with the correct example. -Mrs.Kind shows up for her appointment and puts her name on the sign-in sheet.

When communicating, what percent of the message is actually communicated by the spoken word?

In the sequence of events below, match the modes or channels of communication with the correct example. -The medical assistant looks up, smiles, and nods at Mrs.Kind.

Which of the following is the type of question that is frequently asked by individuals seeking a new physician and clinic?

"Tell me what you have been doing since you retired," is an example of which interview technique?

When communicating within the health profession, which would not be considered a technique to keep in mind?

Rather than implying that a patient is simply overreacting, a professional should

Which of the following takes place after the receiver has decoded the message sent by the sender?

The Medical Assisting Profession

Health Care Settings and the Health Care Team

Coping Skills for the Medical Assistant

The Therapeutic Approach to the Patient With a Life-Threatening Illness

Legal Considerations

Ethical Considerations

Emergency Procedures and First Aid

Creating the Facility Environment

Computers in the Medical Clinic

Telecommunications

Patient Scheduling

Medical Records Management

Written Communications

Medical Documents

Medical Insurance

Medical Coding

Daily Financial Practices

Billing and Collections

Accounting Practices

Infection Control and Medical Asepsis

The Patient History and Documentation

Vital Signs and Measurements

The Physical Examination

Obstetrics and Gynecology

Pediatrics

Male Reproductive System

Gerontology

Examinations and Procedures of Body Systems

Assisting With Minor Surgery

Diagnostic Imaging

Rehabilitation and Therapeutic Modalities

Nutrition in Health and Disease

Basic Pharmacology

Calculation of Medication Dosage and Medication Administration

Cardiac Procedures

Regulatory Guidelines for Safety and Quality in the Medical Laboratory

Introduction to the Medical Laboratory

Phlebotomy: Venipuncture and Capillary Puncture

Hematology

Urinalysis

Basic Microbiology

Speciality Laboratory Tests

The Medical Assistant As Clinic Manager

The Medical Assistant As Human Resources Manager

Preparing for Medical Assisting Credentials

Employment Strategies

Filters