Exam 12: Managing Human Resources and Labour Relations

The skills, knowledge, and abilities a person must have to fill a job are spelled out in a job specification.

When companies in an industry pool their financial resources to help cover the costs of a member company whose workers go on strike, what is the effort called?

Which of the following is an important aspect of human resource planning?

Before making a decision on hiring an applicant, the employer looks into the background of the candidate. What is a new way for employers to check backgrounds?

Allyson, a unionized worker, believes she has a grievance because her supervisor made her work an hour longer than usual for several days and has refused to pay her any overtime. Which of the following individuals should she contact with her complaint?

A form of on-the-job-training that combines classroom instruction with specific job instruction is called articling.

What is a training system that utilizes the operation of mock equipment by the trainee?

CMI International, a composite plastic manufacturer, wants to improve its involvement with the community, so it has established a community involvement office. To fill the positions within this office, the company will attempt to find and attract qualified applicants from the external labour market. What is this process called?

Recruitment is the attempt to find and attract qualified applicants in the external labour market.

Which of the following factors are examples of internal influences on pay structure?

Which of the following is the process of negotiating labour agreements between union members and management?

Which of the following is the creation of a strategy for meeting future human resource needs?

How are lower-level workers, such as those who unload inventory from trucks, usually paid?

Which of the following is an important aspect of human resource planning?

What is a form of on-the-job training in which a senior manager or other experienced employee provides job and career-related information to a protégé?

Since the development of employment equity programs, companies no longer require physical examinations as part of the selection process.

One of the documents that helps human resource planners find the right person for a specific job is a list of tasks and responsibilities required of the job. What is the name of this document?

Companies that allow employees to mix and match their benefits are offering a cafeteria-style benefit plan.

Arbitration is the process of settling a labour-management dispute with a binding decision.

Which of the following is required by the Occupational Health and Safety Act?