Question 1

What is job rotation?

Accepted Answer

reassignment of workers to sev

Question 2

A labour union is an organization that represents workers in their disputes with management over wages, hours, and working conditions.

Accepted Answer

A) True 
 B)False

Question 3

What is a method of attempting to settle labour issues in which a specialist tries to persuade management and the union to adjust or settle the dispute?

Accepted Answer

A)  arbitration 
B)  mediation 
C)  remediation 
D)  dispute regulation 
A)  arbitration 
B)  mediation 
C)  remediation 
D)  dispute regulation

Question 4

What is the first step in the employee selection process?

Accepted Answer

the initia

Question 5

What is management's refusal to let workers enter a plant or building to work?

Accepted Answer

A)  management strike 
B)  lockout 
C)  reverse strike 
D)  boycott 
A)  management strike 
B)  lockout 
C)  reverse strike 
D)  boycott

Question 6

A study of the tasks required to do a job well is called a job analysis.

Accepted Answer

A) True 
 B)False

Question 7

Collective bargaining is the process of making a binding decision in labour negotiations.

Accepted Answer

A) True 
 B)False

Question 8

Performance appraisals are used most often to make decisions about pay raises, training needs, and advancement opportunities.

Accepted Answer

A) True 
 B)False

Question 9

What is the final stage in a typical employee grievance procedure?

Accepted Answer

A)  the dissolution of grievance committees 
B)  the meeting of the employer, the union steward, and the employee who lodged the grievance 
C)  the rewriting of the formal contract to prevent this grievance from ever occurring again 
D)  arbitration 
A)  the dissolution of grievance committees 
B)  the meeting of the employer, the union steward, and the employee who lodged the grievance 
C)  the rewriting of the formal contract to prevent this grievance from ever occurring again 
D)  arbitration

Question 10

Which of the following statements best describes the employee selection process?

Accepted Answer

A)  During the initial job screening, the applicant usually completes an application form and has a brief interview of 30 minutes or less. 
B)  The tool most widely used in making hiring decisions is the general aptitude test. 
C)  Like recruitment, selection considers only those applicants in the external job pool. 
D)  General aptitude tests are seldom, if ever, used in job screening. 
A)  During the initial job screening, the applicant usually completes an application form and has a brief interview of 30 minutes or less. 
B)  The tool most widely used in making hiring decisions is the general aptitude test. 
C)  Like recruitment, selection considers only those applicants in the external job pool. 
D)  General aptitude tests are seldom, if ever, used in job screening.

Question 11

What is the term for altering work schedules, modifying equipment, and making buildings accessible by ramps and elevators so that qualified employees can perform the job?

Accepted Answer

A)  alternative accessibility 
B)  reasonable accommodation 
C)  flexible modifications 
D)  openness hiring 
A)  alternative accessibility 
B)  reasonable accommodation 
C)  flexible modifications 
D)  openness hiring

Question 12

What is the tool most widely used in making hiring decisions?

Accepted Answer

A)  personality test 
B)  resumé 
C)  selection interview 
D)  background and reference check 
A)  personality test 
B)  resumé 
C)  selection interview 
D)  background and reference check

Question 13

Dawn Li's job at Bombardier, a company that manufactures jet planes, is to gather information about various jobs and to specify the skills and knowledge to do each job well. Li is responsible for which of the following?

Accepted Answer

A)  skill inventories maintenance 
B)  task orientation 
C)  job management 
D)  job analysis 
A)  skill inventories maintenance 
B)  task orientation 
C)  job management 
D)  job analysis

Question 14

The tactic most often used by employees who are unhappy with work conditions is the boycott.

Accepted Answer

A) True 
 B)False

Question 15

The first two stages in the selection process are the initial contact and the preliminary interview.

Accepted Answer

A) True 
 B)False

Question 16

In which of the following shops can only union members be hired by the company?

Accepted Answer

A)  closed shop 
B)  restricted shop 
C)  managed shop 
D)  agency shop 
A)  closed shop 
B)  restricted shop 
C)  managed shop 
D)  agency shop

Question 17

What is the first step in performance planning and appraisal?

Accepted Answer

A)  Determine which employees have seniority. 
B)  Establish performance standards. 
C)  Give every employee an aptitude test. 
D)  Create an orientation program for employees. 
A)  Determine which employees have seniority. 
B)  Establish performance standards. 
C)  Give every employee an aptitude test. 
D)  Create an orientation program for employees.

Question 18

What two documents do human resource planners use to find the right people for the right job?

Accepted Answer

job descri

Question 19

In mediation, the third party or agency specialist uses compromise and does not render a binding decision.

Accepted Answer

A) True 
 B)False

Question 20

Reisner Inc. is a small company that manufacturers egg cartons. It has a sales force of 15 who sell all over Canada. Last year the company exceeded its predicted sales by almost $25,000. Forty percent of these added sales were divided equally among Reisner's salespeople. Which method did Reisner use to reward its salespeople?

Accepted Answer

A)  bonus 
B)  fringe benefit 
C)  augmented commission 
D)  profit-sharing plan 
A)  bonus 
B)  fringe benefit 
C)  augmented commission 
D)  profit-sharing plan

What is job rotation?

A labour union is an organization that represents workers in their disputes with management over wages, hours, and working conditions.

What is a method of attempting to settle labour issues in which a specialist tries to persuade management and the union to adjust or settle the dispute?

What is the first step in the employee selection process?

What is management's refusal to let workers enter a plant or building to work?

A study of the tasks required to do a job well is called a job analysis.

Collective bargaining is the process of making a binding decision in labour negotiations.

Performance appraisals are used most often to make decisions about pay raises, training needs, and advancement opportunities.

What is the final stage in a typical employee grievance procedure?

Which of the following statements best describes the employee selection process?

What is the term for altering work schedules, modifying equipment, and making buildings accessible by ramps and elevators so that qualified employees can perform the job?

What is the tool most widely used in making hiring decisions?

Dawn Li's job at Bombardier, a company that manufactures jet planes, is to gather information about various jobs and to specify the skills and knowledge to do each job well. Li is responsible for which of the following?

The tactic most often used by employees who are unhappy with work conditions is the boycott.

The first two stages in the selection process are the initial contact and the preliminary interview.

In which of the following shops can only union members be hired by the company?

What is the first step in performance planning and appraisal?

What two documents do human resource planners use to find the right people for the right job?

In mediation, the third party or agency specialist uses compromise and does not render a binding decision.

Political Environment

Economic Environment

Social Environment

Technological Environment

International Environment

Entrepreneurship and Small Business

Understanding the Business

Forms of Business Ownership

Management and Leadership in Today’s Organizations

Designing Organizational Structures

Motivating Employees

Marketing

Creating Marketing Strategies

Achieving World-class Operations Management

Accounting for Financial Success

Understanding Money and the Canadian Financial System

Finance

Filters

Exam 12: Managing Human Resources and Labour Relations

What is job rotation?

A labour union is an organization that represents workers in their disputes with management over wages, hours, and working conditions.

What is a method of attempting to settle labour issues in which a specialist tries to persuade management and the union to adjust or settle the dispute?

What is the first step in the employee selection process?

What is management's refusal to let workers enter a plant or building to work?

A study of the tasks required to do a job well is called a job analysis.

Collective bargaining is the process of making a binding decision in labour negotiations.

Performance appraisals are used most often to make decisions about pay raises, training needs, and advancement opportunities.

What is the final stage in a typical employee grievance procedure?

Which of the following statements best describes the employee selection process?

What is the term for altering work schedules, modifying equipment, and making buildings accessible by ramps and elevators so that qualified employees can perform the job?

What is the tool most widely used in making hiring decisions?

Dawn Li's job at Bombardier, a company that manufactures jet planes, is to gather information about various jobs and to specify the skills and knowledge to do each job well. Li is responsible for which of the following?

The tactic most often used by employees who are unhappy with work conditions is the boycott.

The first two stages in the selection process are the initial contact and the preliminary interview.

In which of the following shops can only union members be hired by the company?

What is the first step in performance planning and appraisal?

What two documents do human resource planners use to find the right people for the right job?

In mediation, the third party or agency specialist uses compromise and does not render a binding decision.

Political Environment

Economic Environment

Social Environment

Technological Environment

International Environment

Entrepreneurship and Small Business

Understanding the Business

Forms of Business Ownership

Management and Leadership in Today’s Organizations

Designing Organizational Structures

Motivating Employees

Marketing

Creating Marketing Strategies

Achieving World-class Operations Management

Accounting for Financial Success

Understanding Money and the Canadian Financial System

Finance

Filters