Exam 12: Managing Human Resources and Labour Relations

The first step in the typical performance planning and appraisal process is to establish performance standards.

A person who prefers either part-time or full-time temporary employment is referred to as a contingent worker.

Which of the following best describes programmed instruction?

What is the appropriate role of top management in managing diversity?

Kent Lockhart has been hired by Owings Enterprises to work on an assembly line in its small engine division. He understands that he will be on probation for 30 days and then must join the union. Owings Enterprise has which of the following type of shop?

What can be included in the labour agreement to lessen a union's influence in the management of an organization?

Human resource management is the process of hiring, developing, motivating, and evaluating people in order to achieve organizational goals.

What is a comparison of actual performance with expected performance to assess an employee's contributions to the organization?

DeShaun Hardin works for a lumber company. His employer requires that all employees wear steel-toed shoes and hard hats when on the work site. Hardin's employer is complying with which federal law?

Leonetta Beauvoir was recently hired by the Home Depot to help recruit, select, and train new employees to work in its stores. Beauvoir has a job in which of the following areas?

Managerial and professional employees are usually paid a fixed amount biweekly or monthly. This is known as which of the following?

Dak Zincy is a safety officer for a petroleum company. At the end of every month, he receives a cheque for $3,810. What is Zincy receiving?

Which of the following is a union that consists of many local unions in a particular industry, skilled trade, or geographic area and thus represents workers throughout an entire country?

Which of the following factors are the two basic types of compensation?

What does the human resource planning process begin with?

Which function does an arbitrator perform?

What are governing bodies that regulate ethical standards and encourage career and professional development of the membership?

When companies such as Sony offer rebates in their advertising, customer' requests for the rebates are processed by another company hired by Sony for this purpose. What is the term for this practice of hiring outside help?

Which of the following represents a contingency plan a manufacturer can use after its employees go out on strike?

Which of the following is the primary benefit of on-the-job training?