Exam 12: Managing Human Resources and Labour Relations

Which of the following best describes collective bargaining?

What is human resources management?

What is the term for indirect compensation such as pensions, health insurance, and vacations?

What is a formal complaint by an employee or by the union that management has violated some part of the contract?

Identifying and determining the job duties and requirements and the importance of each in the organization is done by which of the following?

In Canada when can an employer ask you to be drug tested?

The union and management agreement that allows non-union people to be hired but requires that they join the union after a probationary period creates which of the following type of shop?

During a typical employee performance appraisal, the employee's supervisor evaluates the employee's work in terms of which of the following?

Since Eilene Saxony was hired in the marketing department of an athletic shoe manufacturer, she has worked in its public relations department and its advertising department, and has helped design collateral sales material and point-of-purchase displays. Next week she will go out on the road as a salesperson. Which of the following methods of training is Saxony's employer using?

The strike is the most powerful union tool, but it is typically used as a last resort.

Which of the following is the length of an employee's continuous service with a company?

Outsourcing is the assignment of various functions such as human resources, accounting, or legal work to outside organizations.

Which of the following statements best describes fringe benefits?

Companies that allow employees to mix and match their benefits are offering which of the following?

Abed Mahomet works for a food service that provides prepared entrees to restaurants. The food service's workers are represented by a union, but Mahomet pays no dues to the union and is not a member. Mahomet works in which of the following type of shop?

Which of the following describes an apprenticeship?

List the three major functions of the local union.

What is the settling of a labour-management dispute by having a third party make a binding decision?

In a union, what duties does the shop steward perform?

Which of the following is the assignment of various functions-such as human resource management, accounting, or legal work-to outside companies?