Question 1

What is one of the criticisms of Maslow's hierarchy of needs theory?

Accepted Answer

A)  It doesn't account for differences across cultures. 
B)  It doesn't address money as a motivator. 
C)  There should be seven or eight levels. 
D)  It is outdated. 
A)  It doesn't account for differences across cultures. 
B)  It doesn't address money as a motivator. 
C)  There should be seven or eight levels. 
D)  It is outdated.

Question 2

Mia Carson is a computer programmer who looks forward to the challenge of her job and has asked her boss for more responsibility. She is a willing problem solver and is easily motivated by positive incentives. Carson is operating in accordance with which of the following management styles?

Accepted Answer

A)  Theory Y 
B)  scientific management 
C)  Theory Z 
D)  Theory X 
A)  Theory Y 
B)  scientific management 
C)  Theory Z 
D)  Theory X

Question 3

Training workers by changing and varying jobs is called job rotation.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following allows management to focus on achievable goals to realize the best possible results with the resources available?

Accepted Answer

A)  management by objectives 
B)  expectancy theory 
C)  equity theory 
D)  scientific management 
A)  management by objectives 
B)  expectancy theory 
C)  equity theory 
D)  scientific management

Question 5

Based on the expectancy theory, managers who want to motivate their employees should do which of the following?

Accepted Answer

A)  assume all employees want the same rewards 
B)  offer intermittent reinforcement 
C)  make sure all people have the same opportunity to receive rewards 
D)  determine the rewards valued by each employee 
A)  assume all employees want the same rewards 
B)  offer intermittent reinforcement 
C)  make sure all people have the same opportunity to receive rewards 
D)  determine the rewards valued by each employee

Question 6

Which theorist formulated a job-satisfier theory with motivation and maintenance factors as essential parts?

Accepted Answer

A)  Frederick Taylor 
B)  Frederick Herzberg 
C)  Douglas McGregor 
D)  Abraham Maslow 
A)  Frederick Taylor 
B)  Frederick Herzberg 
C)  Douglas McGregor 
D)  Abraham Maslow

Question 7

What was Elton Mayo, North America's first industrial psychologist, responsible for formulating?

Accepted Answer

A)  the principles of scientific management 
B)  Theory X and Theory Y 
C)  the explanation of the Hawthorne effect 
D)  the motivational-maintenance theory 
A)  the principles of scientific management 
B)  Theory X and Theory Y 
C)  the explanation of the Hawthorne effect 
D)  the motivational-maintenance theory

Question 8

Some organizations are using snooping technology to monitor their workers to identify workers who are not performing optimally. The idea underlying this development is that workers dislike their work and intentionally avoid it. That idea is an assumption based on which of the following theories or concepts?

Accepted Answer

A)  the Hawthorne effect 
B)  Theory Y 
C)  Theory X 
D)  Theory Z 
A)  the Hawthorne effect 
B)  Theory Y 
C)  Theory X 
D)  Theory Z

Question 9

In Herzberg's model, which of the following would be an example of a motivating factor?

Accepted Answer

A)  salary 
B)  responsibility 
C)  fringe benefits 
D)  supervision 
A)  salary 
B)  responsibility 
C)  fringe benefits 
D)  supervision

Question 10

Employee ownership creates too much stress and is a poor motivator.

Accepted Answer

A) True 
 B)False

Question 11

The original Hawthorne studies were set up to study which of the following?

Accepted Answer

A)  testing used in the selection of employees 
B)  employee incentives 
C)  employee breaks 
D)  lighting 
A)  testing used in the selection of employees 
B)  employee incentives 
C)  employee breaks 
D)  lighting

Question 12

According to Theory Y, workers behave in which of the following ways?

Accepted Answer

A)  They have a strong aversion to their work. 
B)  They especially abhor the creative part of their work. 
C)  They dislike every facet of their work. 
D)  They like self-direction and responsibility in their work. 
A)  They have a strong aversion to their work. 
B)  They especially abhor the creative part of their work. 
C)  They dislike every facet of their work. 
D)  They like self-direction and responsibility in their work.

Question 13

In Herzberg's theory, salary is an example of which of the following factors?

Accepted Answer

A)  hygiene factor 
B)  self-actualizing factor 
C)  employee-controlled factor 
D)  motivating factor 
A)  hygiene factor 
B)  self-actualizing factor 
C)  employee-controlled factor 
D)  motivating factor

Question 14

Based on the expectancy theory, managers who want to motivate their employees should do which of the following?

Accepted Answer

A)  Determine what factors might counteract the effectiveness of a reward. 
B)  Determine the performance level of each employee. 
C)  Link rewards to effort. 
D)  Make sure the rewards are equal for all employees. 
A)  Determine what factors might counteract the effectiveness of a reward. 
B)  Determine the performance level of each employee. 
C)  Link rewards to effort. 
D)  Make sure the rewards are equal for all employees.

Question 15

Which theory is concerned with workers' perception about how fairly they are treated compared with their coworkers?

Accepted Answer

A)  theory of objectivity 
B)  expectancy theory 
C)  theory of equality 
D)  equity theory 
A)  theory of objectivity 
B)  expectancy theory 
C)  theory of equality 
D)  equity theory

Question 16

Which of the following is the redesign of a job to provide workers with more authority, responsibility, and challenge, as well as the opportunity for more personal achievement?

Accepted Answer

A)  task enlargement 
B)  task generalization 
C)  job integration 
D)  job enrichment 
A)  task enlargement 
B)  task generalization 
C)  job integration 
D)  job enrichment

Question 17

According to Maslow, people need to feel secure, to be protected from physical harm, and to avoid the unexpected. What are these needs called?

Accepted Answer

A)  psychological needs 
B)  belonging needs 
C)  self-actualization needs 
D)  safety needs 
A)  psychological needs 
B)  belonging needs 
C)  self-actualization needs 
D)  safety needs

Question 18

According to Theory Y, workers behave in which of the following ways?

Accepted Answer

A)  They seek out responsibility 
B)  They are internally motivated. 
C)  They like some facets of their work. 
D)  They are driven by financial goals. 
A)  They seek out responsibility 
B)  They are internally motivated. 
C)  They like some facets of their work. 
D)  They are driven by financial goals.

Question 19

Organizations today are taking a more reduced role in helping employees balance their work responsibilities and their personal obligations than they did in the past.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following theories suggests that workers respond to attention from superiors, and workers like their opinions to be valued?

Accepted Answer

A)  the Hawthorne effect 
B)  the equity theory 
C)  Theory X 
D)  scientific management 
A)  the Hawthorne effect 
B)  the equity theory 
C)  Theory X 
D)  scientific management

What is one of the criticisms of Maslow's hierarchy of needs theory?

Mia Carson is a computer programmer who looks forward to the challenge of her job and has asked her boss for more responsibility. She is a willing problem solver and is easily motivated by positive incentives. Carson is operating in accordance with which of the following management styles?

Training workers by changing and varying jobs is called job rotation.

Which of the following allows management to focus on achievable goals to realize the best possible results with the resources available?

Based on the expectancy theory, managers who want to motivate their employees should do which of the following?

Which theorist formulated a job-satisfier theory with motivation and maintenance factors as essential parts?

What was Elton Mayo, North America's first industrial psychologist, responsible for formulating?

In Herzberg's model, which of the following would be an example of a motivating factor?

Employee ownership creates too much stress and is a poor motivator.

The original Hawthorne studies were set up to study which of the following?

According to Theory Y, workers behave in which of the following ways?

In Herzberg's theory, salary is an example of which of the following factors?

Based on the expectancy theory, managers who want to motivate their employees should do which of the following?

Which theory is concerned with workers' perception about how fairly they are treated compared with their coworkers?

Which of the following is the redesign of a job to provide workers with more authority, responsibility, and challenge, as well as the opportunity for more personal achievement?

According to Maslow, people need to feel secure, to be protected from physical harm, and to avoid the unexpected. What are these needs called?

According to Theory Y, workers behave in which of the following ways?

Organizations today are taking a more reduced role in helping employees balance their work responsibilities and their personal obligations than they did in the past.

Which of the following theories suggests that workers respond to attention from superiors, and workers like their opinions to be valued?

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Exam 11: Motivating Employees

What is one of the criticisms of Maslow's hierarchy of needs theory?

Mia Carson is a computer programmer who looks forward to the challenge of her job and has asked her boss for more responsibility. She is a willing problem solver and is easily motivated by positive incentives. Carson is operating in accordance with which of the following management styles?

Training workers by changing and varying jobs is called job rotation.

Which of the following allows management to focus on achievable goals to realize the best possible results with the resources available?

Based on the expectancy theory, managers who want to motivate their employees should do which of the following?

Which theorist formulated a job-satisfier theory with motivation and maintenance factors as essential parts?

What was Elton Mayo, North America's first industrial psychologist, responsible for formulating?

In Herzberg's model, which of the following would be an example of a motivating factor?

Employee ownership creates too much stress and is a poor motivator.

The original Hawthorne studies were set up to study which of the following?

According to Theory Y, workers behave in which of the following ways?

In Herzberg's theory, salary is an example of which of the following factors?

Based on the expectancy theory, managers who want to motivate their employees should do which of the following?

Which theory is concerned with workers' perception about how fairly they are treated compared with their coworkers?

Which of the following is the redesign of a job to provide workers with more authority, responsibility, and challenge, as well as the opportunity for more personal achievement?

According to Maslow, people need to feel secure, to be protected from physical harm, and to avoid the unexpected. What are these needs called?

According to Theory Y, workers behave in which of the following ways?

Organizations today are taking a more reduced role in helping employees balance their work responsibilities and their personal obligations than they did in the past.

Which of the following theories suggests that workers respond to attention from superiors, and workers like their opinions to be valued?

Political Environment

Economic Environment

Social Environment

Technological Environment

International Environment

Entrepreneurship and Small Business

Understanding the Business

Forms of Business Ownership

Management and Leadership in Today’s Organizations

Designing Organizational Structures

Managing Human Resources and Labour Relations

Marketing

Creating Marketing Strategies

Achieving World-class Operations Management

Accounting for Financial Success

Understanding Money and the Canadian Financial System

Finance

Filters