Question 1

Frederick Taylor's scientific management emphasized which of the following concepts?

Accepted Answer

A)  work efficiency 
B)  technology 
C)  policies, procedures, rules, and regulations 
D)  worker morale 
A)  work efficiency 
B)  technology 
C)  policies, procedures, rules, and regulations 
D)  worker morale

Question 2

A company experimenting with flextime, telecommuting, and job sharing is interested in which of the following?

Accepted Answer

A)  employee empowerment 
B)  work-scheduling options needed to retain quality employees 
C)  determining which team management technique is most effective given its situational variables 
D)  increasing job performance through effective management of time 
A)  employee empowerment 
B)  work-scheduling options needed to retain quality employees 
C)  determining which team management technique is most effective given its situational variables 
D)  increasing job performance through effective management of time

Question 3

According to Theory X, workers behave in which of the following ways?

Accepted Answer

A)  They dislike every facet of their work. 
B)  They have a strong attachment to their work. 
C)  They enjoy the creative part of their work. 
D)  They like delegation and responsibility in their work. 
A)  They dislike every facet of their work. 
B)  They have a strong attachment to their work. 
C)  They enjoy the creative part of their work. 
D)  They like delegation and responsibility in their work.

Question 4

The Hawthorne effect explains that workers respond to attention and produce more when watched.

Accepted Answer

A) True 
 B)False

Question 5

In Herzberg's model, salary and fringe benefits are job satisfiers.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following statements best describes Theory Z style of management?

Accepted Answer

A)  According to Theory Z, workers should be laid off whenever business is bad. 
B)  Theory Z contains many elements from Japanese management. 
C)  The Theory Z style of management does not reflect Canadian culture. 
D)  According to Theory Z, decision making should be done by the individual, not the group. 
A)  According to Theory Z, workers should be laid off whenever business is bad. 
B)  Theory Z contains many elements from Japanese management. 
C)  The Theory Z style of management does not reflect Canadian culture. 
D)  According to Theory Z, decision making should be done by the individual, not the group.

Question 7

In Herzberg's model, which of the following would be an example of a hygiene factor?

Accepted Answer

A)  responsibility 
B)  supervision 
C)  promotion 
D)  recognition 
A)  responsibility 
B)  supervision 
C)  promotion 
D)  recognition

Question 8

What are managers doing when they vertically expand an employee's job?

Accepted Answer

The answer of What are managers doing when they vertically...

Question 9

What are the other names for Herzberg's job satisfiers and job dissatisfiers?

Accepted Answer

job satisfiers-motiv

Question 10

What are things such as satisfaction, contentment, a sense of accomplishment, confidence, and pride that are part of the job and valued by the individual?

Accepted Answer

A)  motivators 
B)  extrinsic rewards 
C)  intrinsic rewards 
D)  internal compensation 
A)  motivators 
B)  extrinsic rewards 
C)  intrinsic rewards 
D)  internal compensation

Question 11

Motivation is basically a need-satisfying process.

Accepted Answer

A) True 
 B)False

Question 12

Maslow's hierarchy of needs is a motivation theory.

Accepted Answer

A) True 
 B)False

Question 13

Theories X and Y management styles are the result of studies by which theorist?

Accepted Answer

A)  Douglas McGregor 
B)  Frederick Taylor 
C)  Frederick Herzberg 
D)  Elton Mayo 
A)  Douglas McGregor 
B)  Frederick Taylor 
C)  Frederick Herzberg 
D)  Elton Mayo

Question 14

A Theory X manager would assume his or her workers are characterized by which of the following?

Accepted Answer

A)  They want more delegation. 
B)  They want promotions, raises, and more responsibility. 
C)  They are very optimistic. 
D)  They are untrustworthy and lazy. 
A)  They want more delegation. 
B)  They want promotions, raises, and more responsibility. 
C)  They are very optimistic. 
D)  They are untrustworthy and lazy.

Question 15

Which theorist proposed a theory of motivation based on universal human needs?

Accepted Answer

A)  Frederick Taylor 
B)  Elton Mayo 
C)  Abraham Maslow 
D)  Frederick Herzberg 
A)  Frederick Taylor 
B)  Elton Mayo 
C)  Abraham Maslow 
D)  Frederick Herzberg

Question 16

The Theory X approach to management builds on the idea that worker and organizational interests are congruent.

Accepted Answer

A) True 
 B)False

Question 17

What are gain-sharing plans?

Accepted Answer

incentive

Question 18

According to the Hawthorne studies, informal work groups (the social relationships of employees) result in which of the following?

Accepted Answer

A)  decrease in group productivity 
B)  improvement in group productivity 
C)  no change in group productivity 
D)  improved employee morale 
A)  decrease in group productivity 
B)  improvement in group productivity 
C)  no change in group productivity 
D)  improved employee morale

Question 19

Which of the following is the horizontal expansion of an employee's job?

Accepted Answer

A)  job enrichment 
B)  job enlargement 
C)  job rotation 
D)  task generalization 
A)  job enrichment 
B)  job enlargement 
C)  job rotation 
D)  task generalization

Question 20

In Herzberg's model, potential job dissatisfiers are called hygiene factors.

Accepted Answer

A) True 
 B)False

Frederick Taylor's scientific management emphasized which of the following concepts?

A company experimenting with flextime, telecommuting, and job sharing is interested in which of the following?

According to Theory X, workers behave in which of the following ways?

The Hawthorne effect explains that workers respond to attention and produce more when watched.

In Herzberg's model, salary and fringe benefits are job satisfiers.

Which of the following statements best describes Theory Z style of management?

In Herzberg's model, which of the following would be an example of a hygiene factor?

What are managers doing when they vertically expand an employee's job?

What are the other names for Herzberg's job satisfiers and job dissatisfiers?

What are things such as satisfaction, contentment, a sense of accomplishment, confidence, and pride that are part of the job and valued by the individual?

Motivation is basically a need-satisfying process.

Maslow's hierarchy of needs is a motivation theory.

Theories X and Y management styles are the result of studies by which theorist?

A Theory X manager would assume his or her workers are characterized by which of the following?

Which theorist proposed a theory of motivation based on universal human needs?

The Theory X approach to management builds on the idea that worker and organizational interests are congruent.

What are gain-sharing plans?

According to the Hawthorne studies, informal work groups (the social relationships of employees) result in which of the following?

Which of the following is the horizontal expansion of an employee's job?

In Herzberg's model, potential job dissatisfiers are called hygiene factors.

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Economic Environment

Social Environment

Technological Environment

International Environment

Entrepreneurship and Small Business

Understanding the Business

Forms of Business Ownership

Management and Leadership in Today’s Organizations

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Achieving World-class Operations Management

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Exam 11: Motivating Employees

Frederick Taylor's scientific management emphasized which of the following concepts?

A company experimenting with flextime, telecommuting, and job sharing is interested in which of the following?

According to Theory X, workers behave in which of the following ways?

The Hawthorne effect explains that workers respond to attention and produce more when watched.

In Herzberg's model, salary and fringe benefits are job satisfiers.

Which of the following statements best describes Theory Z style of management?

In Herzberg's model, which of the following would be an example of a hygiene factor?

What are managers doing when they vertically expand an employee's job?

What are the other names for Herzberg's job satisfiers and job dissatisfiers?

What are things such as satisfaction, contentment, a sense of accomplishment, confidence, and pride that are part of the job and valued by the individual?

Motivation is basically a need-satisfying process.

Maslow's hierarchy of needs is a motivation theory.

Theories X and Y management styles are the result of studies by which theorist?

A Theory X manager would assume his or her workers are characterized by which of the following?

Which theorist proposed a theory of motivation based on universal human needs?

The Theory X approach to management builds on the idea that worker and organizational interests are congruent.

What are gain-sharing plans?

According to the Hawthorne studies, informal work groups (the social relationships of employees) result in which of the following?

Which of the following is the horizontal expansion of an employee's job?

In Herzberg's model, potential job dissatisfiers are called hygiene factors.

Political Environment

Economic Environment

Social Environment

Technological Environment

International Environment

Entrepreneurship and Small Business

Understanding the Business

Forms of Business Ownership

Management and Leadership in Today’s Organizations

Designing Organizational Structures

Managing Human Resources and Labour Relations

Marketing

Creating Marketing Strategies

Achieving World-class Operations Management

Accounting for Financial Success

Understanding Money and the Canadian Financial System

Finance

Filters