Exam 11: Motivating Employees

Bill Nielsen works as a graphic designer. He arrives at work at 7 a.m. and goes home at 3 p.m. One of Nielsen's coworkers who performs the same job arrives at work at 9 a.m. and goes home at 6 p.m. Another coworker arrives at 9 a.m. and leaves work at 5 p.m. From this brief description, you should realize that Nielsen's employer uses which of the following strategies?

In Herzberg's model, motivating factors are primarily intrinsic job elements that lead to satisfaction.

Cindi Kastarian believes that she is the best nurse that she can be and is using her abilities to the utmost. According to Maslow's theory of need, Kastarian is motivated by which of the following needs?

What famous studies occurred during the human relations era of management?

Given the trend toward employee empowerment in the workplace, more and more employers are finding which of the following theories useful?

Which of the following theories is based on the premise that an individual's intention to work toward something is a primary source of motivation?

Theory X managers view their workers as untrustworthy and unmotivated.

What style of manager assumes the average person wants to work, accepts responsibilities, is self-directed and self-controlled, and solves problems?

According to Herzberg, which of the following factors must be present to prevent work dissatisfaction, but these factors cannot serve as a source of satisfaction or motivation?

Which of the following statements best describes Maslow's hierarchy of needs?

What do telecommuting, flextime, and job sharing have in common?

Safeway Stores has installed dashboard computers in its trucks to monitor delivery truck drivers as they work their routes. This mistrust of employees derives from belief in which of the following theories?

Feedback is very important to the successful application of the goal-setting theory.

Oscar Ramirez's job has been redesigned. He has more authority and responsibility and feels the job now is very challenging to him. What has the company used to challenge Ramirez?

Scientific management is based on economic incentives and the premise that there is "one best way" to perform any job.

What does the Theory Z style of management emphasize?

Theory Z is a combination of Japanese and North American management philosophies.

Frederick Taylor's scientific management theory has one fundamental flaw. Which of the following best describes that flaw?

According to Maslow's hierarchy of needs, the most basic needs are the social needs.

Job enlargement means the redesign of a job to increase its responsibility and challenge.