Question 1

Net income divided by sales is the correct formula for calculating:

Accepted Answer

A)  profit margin on sale 
B)  a current ratio 
C)  a liquidity ratio 
D)  return on total assets s 
E)  a corporate evaluation. 
A)  profit margin on sale 
B)  a current ratio 
C)  a liquidity ratio 
D)  return on total assets s 
E)  a corporate evaluation.

Question 2

Which of the following is an example of a feedforward control?

Accepted Answer

A)  A manager observing a new employee to see how he/she is performing. 
B)  The performance appraisal interview. 
C)  An examination of an employee's work records. 
D)  Criteria used in the hiring process. 
E)  None of these choices. 
A)  A manager observing a new employee to see how he/she is performing. 
B)  The performance appraisal interview. 
C)  An examination of an employee's work records. 
D)  Criteria used in the hiring process. 
E)  None of these choices.

Question 3

With TQM,employees must be trained to think in terms of __________ and not __________.

Accepted Answer

A)  prevention; detection 
B)  detection; prevention 
C)  measurement; prevention 
D)  innovation; improvement 
E)  None of these choices. 
A)  prevention; detection 
B)  detection; prevention 
C)  measurement; prevention 
D)  innovation; improvement 
E)  None of these choices.

Question 4

Benchmarking refers to the process of identifying the minimum standards required by an organisation in order for it to compete against its most efficient and effective competitors.

Accepted Answer

A) True 
 B)False

Question 5

_______________ may be defined as the continuous process of measuring products,services and practices against the toughest competitors or those companies recognised as industry leaders.

Accepted Answer

The answer of _______________ may be defined as the continuous...

Question 6

The _____________________ (two words)estimates receipts and expenditures of money on a daily or weekly basis to ensure that an organisation has sufficient cash to meet its obligations.

Accepted Answer

The answer of The _____________________ (two words)estimates receipts and expenditures...

Question 7

Define what is meant by the terms 'ISO 9000' and 'open-book management'.

Accepted Answer

The ISO 9000 system is a set of internat

Question 8

A ratio that measures the organisation's internal performance with respect to key activities defined by management is known as the activity ratio.

Accepted Answer

A) True 
 B)False

Question 9

The implementation of total quality management is similar to that of other centralised control methods.

Accepted Answer

A) True 
 B)False

Question 10

Tomek is a department manager at Sly-Old-Fox Corporation.His sole role in the budget process is to implement the budget that is developed for him.This is an example of:

Accepted Answer

A)  strategic budgeting 
B)  operational budgeting 
C)  top-down budgeting 
D)  management by objectives 
E)  bottom-up budgeting. 
A)  strategic budgeting 
B)  operational budgeting 
C)  top-down budgeting 
D)  management by objectives 
E)  bottom-up budgeting.

Question 11

The limited success of the implementation of TQM systems in Australian companies in the 1980s can be attributed to:

Accepted Answer

A) long established adversarial relationships between management and their workforce 
B) labour unions intervening in manager staff relations 
C) Australian industrial relations systems and laws 
D) rising customer expectations 
E) A,B and C. 
A) long established adversarial relationships between management and their workforce 
B) labour unions intervening in manager staff relations 
C) Australian industrial relations systems and laws 
D) rising customer expectations 
E) A,B and C.

Question 12

List the four steps in the feedback control model.

Accepted Answer

The four steps are: (1)establi

Question 13

Large organisations such as Rio Tinto,WMC and the Commonwealth Bank assign financial analysts to work exclusively on developing __________ and monitoring whether actual __________ is going according to plan.

Accepted Answer

A)  financial budgets; cash expenditure 
B)  capital budgets; capital expenditure 
C)  cash budgets; gross expenditure 
D)  expense budgets; net expenditure 
E)  None of these choices. 
A)  financial budgets; cash expenditure 
B)  capital budgets; capital expenditure 
C)  cash budgets; gross expenditure 
D)  expense budgets; net expenditure 
E)  None of these choices.

Question 14

That people are incapable of self-discipline and cannot be trusted is an assumption of:

Accepted Answer

A)  hierarchical control 
B)  bottom-up control 
C)  hierarchical control. 
D)  culture control. 
E)  decentralised control. 
A)  hierarchical control 
B)  bottom-up control 
C)  hierarchical control. 
D)  culture control. 
E)  decentralised control.

Question 15

The basic philosophy of control at Australian ZXY Corporation is based on the policies found in the employee handbook,as well as a strict hierarchy of authority.This philosophy is consistent with:

Accepted Answer

A)  heerarchical control 
B)  bottom-up control 
C)  hierarchical control 
D)  culture control 
E)  decentralised control. 
A)  heerarchical control 
B)  bottom-up control 
C)  hierarchical control 
D)  culture control 
E)  decentralised control.

Question 16

Total quality management engages the participation of all employees and has a defect target of 1.0 per cent or less.

Accepted Answer

A) True 
 B)False

Question 17

An example of a feedback control would be to hire only college graduates because of their previous success in your organisation.

Accepted Answer

A) True 
 B)False

Question 18

A budget that plans and reports investments in major assets to be depreciated over several years is called a balance sheet budget.

Accepted Answer

A) True 
 B)False

Question 19

The control 'system' at 123 Corporation is based on the culture of the organisation and norms that develop in the individual work teams.This is an example of:

Accepted Answer

A)  hierarchical control 
B)  feedback control 
C)  organisational control 
D)  decentralised control 
E)  None of these choices. 
A)  hierarchical control 
B)  feedback control 
C)  organisational control 
D)  decentralised control 
E)  None of these choices.

Question 20

The revenue budget shows the level of funds flowing through the organisation and the nature of cash disbursements.

Accepted Answer

A) True 
 B)False

Exam 19: Managerial and Quality Control

Net income divided by sales is the correct formula for calculating:

Which of the following is an example of a feedforward control?

With TQM,employees must be trained to think in terms of __________ and not __________.

Benchmarking refers to the process of identifying the minimum standards required by an organisation in order for it to compete against its most efficient and effective competitors.

_______________ may be defined as the continuous process of measuring products,services and practices against the toughest competitors or those companies recognised as industry leaders.

The _____________________ (two words)estimates receipts and expenditures of money on a daily or weekly basis to ensure that an organisation has sufficient cash to meet its obligations.

Define what is meant by the terms 'ISO 9000' and 'open-book management'.

A ratio that measures the organisation's internal performance with respect to key activities defined by management is known as the activity ratio.

The implementation of total quality management is similar to that of other centralised control methods.

Tomek is a department manager at Sly-Old-Fox Corporation.His sole role in the budget process is to implement the budget that is developed for him.This is an example of:

The limited success of the implementation of TQM systems in Australian companies in the 1980s can be attributed to:

List the four steps in the feedback control model.

Large organisations such as Rio Tinto,WMC and the Commonwealth Bank assign financial analysts to work exclusively on developing __________ and monitoring whether actual __________ is going according to plan.

That people are incapable of self-discipline and cannot be trusted is an assumption of:

The basic philosophy of control at Australian ZXY Corporation is based on the policies found in the employee handbook,as well as a strict hierarchy of authority.This philosophy is consistent with:

Total quality management engages the participation of all employees and has a defect target of 1.0 per cent or less.

An example of a feedback control would be to hire only college graduates because of their previous success in your organisation.

A budget that plans and reports investments in major assets to be depreciated over several years is called a balance sheet budget.

The control 'system' at 123 Corporation is based on the culture of the organisation and norms that develop in the individual work teams.This is an example of:

The revenue budget shows the level of funds flowing through the organisation and the nature of cash disbursements.

The Changing World of Management

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Ethics,Social Responsibility and Sustainable Development

Managing Start-Ups and New Ventures

Organisational Planning and Goal Setting

Strategy Formulation and Implementation

Managerial Decision Making

Designing Organisation Structure

Managing Change and Innovation

Managing Human Resourcess

Managing Diversity

Individual Behaviour in Organisations

Leadership

Motivating Employees

Communication in Organisations

Leading Teams

Managing the Value Chain, Information Technology and E-Business

Making Effective Management Happen

Filters

With TQM,employees must be trained to think in terms of and not .

Large organisations such as Rio Tinto,WMC and the Commonwealth Bank assign financial analysts to work exclusively on developing and monitoring whether actual is going according to plan.