Exam 1: The Changing World of Management

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The turbulence and change in today's competitive business environment has led to demand for a new kind of leader.Organisations now need leaders who can guide their organisation through turbulence and be able to see patterns in the complexity of changing external environments.

(True/False)
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Efficiency refers to the extent to which an organisation achieves its stated goals.

(True/False)
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Which of the following skills are most important at the 'first-line' management level?

(Multiple Choice)
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When managers undertake efforts to forecast possible changes in their situation,they can be said to be using their:

(Multiple Choice)
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The management function that involves use of influence to motivate employees is known as 'Leading'.

(True/False)
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Crisis management requires managers to develop five important leadership skills: staying calm,putting people before business,knowing when to get back to business,telling the truth and remaining visible.

(True/False)
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Peter Bolton is the head of the finance department in his national company.His level in the management hierarchy is that of a:

(Multiple Choice)
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_____________________managers are responsible for departments that perform a single functional task and have employees with similar training and skills.

(Short Answer)
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List the three types of management skills required in the new workplace.Identify which skill needs to be emphasised at each level of management.

(Short Answer)
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The liaison role includes the following activities:

(Multiple Choice)
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We must consider the new challenges of the workplace at three levels: government,business and individual.

(True/False)
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As the world of small and not-for-profit organisations becomes increasingly complex,managers should carefully integrate all of the following roles except:

(Multiple Choice)
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The management function that involves the use of influence to motivate employees to achieve the organisation's goals is referred to as ____________________.

(Short Answer)
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Management is the attainment of organisational goals in an effective and efficient manner through planning,organising,leading and controlling organisational resources.

(True/False)
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The informational role,according to Mintzberg,is a(n)__________ role?

(Multiple Choice)
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How a manager goes about influencing the activities of their colleagues,subordinates and superiors is a key part of the management function of:

(Multiple Choice)
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Innovations in products,services,management systems,production processes,corporate values etc.are not strongly correlated with an organisation's long-term viability.

(True/False)
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'Sustainable development' practices are exclusively expressed in terms of environmental performance.

(True/False)
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A ___________ would be considered part of 'vertical management',whilst a __________ would be considered part of 'horizontal management'?

(Multiple Choice)
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An organisation is a social entity that is goal directed and deliberately structured.

(True/False)
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