Question 1

Norms that guide behavior are part of culture.

Accepted Answer

A) True 
 B)False

Question 2

Symbols of organizational culture are called assumptions.

Accepted Answer

A) True 
 B)False

Question 3

_____ are the most visible and accessible level of culture.​

Accepted Answer

A) ​Values 
B) ​Artifacts 
C) ​Assumptions 
D) ​Socialization processes 
A) ​Values 
B) ​Artifacts 
C) ​Assumptions 
D) ​Socialization processes

Question 4

Which of the following is an example of perception-shaping mechanisms?​

Accepted Answer

A) Profits​ 
B) ​Strategies 
C) ​Fixed costs 
D) ​Policies 
A) Profits​ 
B) ​Strategies 
C) ​Fixed costs 
D) ​Policies

Question 5

Companies that value _____ and continuous improvement have cultures that promote high product and service quality.​

Accepted Answer

A) ​triangulation 
B) ​empowerment 
C) ​acquisition 
D) ​socialization 
A) ​triangulation 
B) ​empowerment 
C) ​acquisition 
D) ​socialization

Question 6

Which of the following statements is true of organizational ceremonies and rites?​

Accepted Answer

A) ​They reflect the essence of organizational culture. 
B) ​They primarily involve the deeply held beliefs that guide behavior and tell members of an organization how to perceive situations and people. 
C) ​They provide opportunities to reward and recognize employees whose behavior is congruent with the values of a company. 
D) ​They are best described as everyday, repetitive, organizational practices. 
A) ​They reflect the essence of organizational culture. 
B) ​They primarily involve the deeply held beliefs that guide behavior and tell members of an organization how to perceive situations and people. 
C) ​They provide opportunities to reward and recognize employees whose behavior is congruent with the values of a company. 
D) ​They are best described as everyday, repetitive, organizational practices.

Question 7

Identify a true statement about strong cultures.​

Accepted Answer

A) ​Strong cultures typically lead a firm down the wrong path. 
B) ​Strong cultures are deeply held and widely shared. 
C) ​Strong cultures provide control with the oppressive effects of a bureaucracy. 
D) ​Strong cultures create a low level of motivation among employees. 
A) ​Strong cultures typically lead a firm down the wrong path. 
B) ​Strong cultures are deeply held and widely shared. 
C) ​Strong cultures provide control with the oppressive effects of a bureaucracy. 
D) ​Strong cultures create a low level of motivation among employees.

Question 8

Individuals may change their behavior but not the:​

Accepted Answer

A) ​values that drive it. 
B) ​focus of their behavior. 
C) ​comfort zone that they are used to. 
D) ​norms associated with it. 
A) ​values that drive it. 
B) ​focus of their behavior. 
C) ​comfort zone that they are used to. 
D) ​norms associated with it.

Question 9

Which of the following statements is true of stories about how a company deals with crisis situations?​

Accepted Answer

A) ​These stories may reflect whether the boss in the company is "human" or how he or she reacts to mistakes. 
B) ​These stories relate to the company's attitude toward employees who have to move to another company. 
C) ​These stories describe a person who started out at the bottom and eventually became the CEO of the company. 
D) ​These stories show how the company overcomes obstacles. 
A) ​These stories may reflect whether the boss in the company is "human" or how he or she reacts to mistakes. 
B) ​These stories relate to the company's attitude toward employees who have to move to another company. 
C) ​These stories describe a person who started out at the bottom and eventually became the CEO of the company. 
D) ​These stories show how the company overcomes obstacles.

Question 10

In the context of the Kilmann-Saxton Culture-Gap Survey, which of the following areas is an example of long-term human orientation norms?​

Accepted Answer

A) ​Personal freedom 
B) ​Task innovation 
C) ​Social relationships 
D) ​Task support 
A) ​Personal freedom 
B) ​Task innovation 
C) ​Social relationships 
D) ​Task support

Question 11

In the context of changing organizational culture, which of the following is a step that a manager should take after he or she has examined the justifications for the changed behavior of the employees?​

Accepted Answer

A) ​The manager should send a consistent message about the new values and beliefs. 
B) ​The manager should hire and socialize members who fit in with the new culture. 
C) ​The manager should find out if the employees are buying into the new set of values. 
D) ​The manager should remove members who reject the new culture. 
A) ​The manager should send a consistent message about the new values and beliefs. 
B) ​The manager should hire and socialize members who fit in with the new culture. 
C) ​The manager should find out if the employees are buying into the new set of values. 
D) ​The manager should remove members who reject the new culture.

Question 12

Qualitative methods, such as interviews and observations, are valuable because of their _____.​

Accepted Answer

A) ​objectivity 
B) ​uniqueness 
C) ​precision 
D) ​comparability 
A) ​objectivity 
B) ​uniqueness 
C) ​precision 
D) ​comparability

Question 13

According to Edgar Schein, the three levels of organizational culture are:​

Accepted Answer

A) ​behavior, rights, and beliefs. 
B) ​artifacts, values, and assumptions. 
C) ​adaptations, consequences, and faith. 
D) ​demands, communications, and informal groups. 
A) ​behavior, rights, and beliefs. 
B) ​artifacts, values, and assumptions. 
C) ​adaptations, consequences, and faith. 
D) ​demands, communications, and informal groups.

Question 14

Which of the following statements is true of crisis management?​

Accepted Answer

A) All leaders quickly institute major layoffs at the first signal of an economic crisis.​ 
B) ​Leaders' reactions toward a crisis do not reflect organizational culture. 
C) ​Leaders have different ways of dealing with a crisis. 
D) ​Organizations with an adaptive perspective avoid laying off workers at all costs. 
A) All leaders quickly institute major layoffs at the first signal of an economic crisis.​ 
B) ​Leaders' reactions toward a crisis do not reflect organizational culture. 
C) ​Leaders have different ways of dealing with a crisis. 
D) ​Organizations with an adaptive perspective avoid laying off workers at all costs.

Question 15

Cultural change effort in an organization can be deemed successful if:​

Accepted Answer

A) ​employees who do not conform to the new values are removed. 
B) ​the change in the behavior of employees persists only in the presence of rewards. 
C) ​newcomers are not required to go through the anticipatory socialization process. 
D) ​employees automatically respond to a crisis in ways consistent with the corporate culture. 
A) ​employees who do not conform to the new values are removed. 
B) ​the change in the behavior of employees persists only in the presence of rewards. 
C) ​newcomers are not required to go through the anticipatory socialization process. 
D) ​employees automatically respond to a crisis in ways consistent with the corporate culture.

Question 16

Which of the following steps would enable organizations to develop an effective global organizational culture?​

Accepted Answer

A) ​Management should award employees who support the global view. 
B) ​Management should ensure that their global strategies are flexible enough to be emulated by their competitors. 
C) ​Management should keep altering its attitude toward a global organizational culture. 
D) ​Management should only appreciate the employees who support the global view but not reward them. 
A) ​Management should award employees who support the global view. 
B) ​Management should ensure that their global strategies are flexible enough to be emulated by their competitors. 
C) ​Management should keep altering its attitude toward a global organizational culture. 
D) ​Management should only appreciate the employees who support the global view but not reward them.

Question 17

Assumptions are at the deepest and most fundamental level of an organization's culture.

Accepted Answer

A) True 
 B)False

Question 18

The fit perspective argues that a culture is good only if it matches the style of the leader of a team.

Accepted Answer

A) True 
 B)False

Question 19

Changing an organization's culture is difficult because:​

Accepted Answer

A) ​attitudes cannot be changed. 
B) ​culture is deeply ingrained. 
C) ​norms are determined by the top management. 
D) ​individuals cannot change their behavior. 
A) ​attitudes cannot be changed. 
B) ​culture is deeply ingrained. 
C) ​norms are determined by the top management. 
D) ​individuals cannot change their behavior.

Question 20

When employees internalize the values of a company, they:​

Accepted Answer

A) ​tend to spend less hours at work. 
B) ​find their work intrinsically rewarding. 
C) ​identify themselves as individual workers rather than team players. 
D) ​get demotivated easily. 
A) ​tend to spend less hours at work. 
B) ​find their work intrinsically rewarding. 
C) ​identify themselves as individual workers rather than team players. 
D) ​get demotivated easily.

Norms that guide behavior are part of culture.

Symbols of organizational culture are called assumptions.

_____ are the most visible and accessible level of culture.

Which of the following is an example of perception-shaping mechanisms?

Companies that value _____ and continuous improvement have cultures that promote high product and service quality.

Which of the following statements is true of organizational ceremonies and rites?

Identify a true statement about strong cultures.

Individuals may change their behavior but not the:

Which of the following statements is true of stories about how a company deals with crisis situations?

In the context of the Kilmann-Saxton Culture-Gap Survey, which of the following areas is an example of long-term human orientation norms?

In the context of changing organizational culture, which of the following is a step that a manager should take after he or she has examined the justifications for the changed behavior of the employees?

Qualitative methods, such as interviews and observations, are valuable because of their _____.

According to Edgar Schein, the three levels of organizational culture are:

Which of the following statements is true of crisis management?

Cultural change effort in an organization can be deemed successful if:

Which of the following steps would enable organizations to develop an effective global organizational culture?

Assumptions are at the deepest and most fundamental level of an organization's culture.

The fit perspective argues that a culture is good only if it matches the style of the leader of a team.

Changing an organization's culture is difficult because:

When employees internalize the values of a company, they:

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception and Attribution

Attitudes, Emotions and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Career Management

Managing Change

Filters

Exam 16: Organizational Culture

Norms that guide behavior are part of culture.

Symbols of organizational culture are called assumptions.

_____ are the most visible and accessible level of culture.​

Which of the following is an example of perception-shaping mechanisms?​

Companies that value _____ and continuous improvement have cultures that promote high product and service quality.​

Which of the following statements is true of organizational ceremonies and rites?​

Identify a true statement about strong cultures.​

Individuals may change their behavior but not the:​

Which of the following statements is true of stories about how a company deals with crisis situations?​

In the context of the Kilmann-Saxton Culture-Gap Survey, which of the following areas is an example of long-term human orientation norms?​

In the context of changing organizational culture, which of the following is a step that a manager should take after he or she has examined the justifications for the changed behavior of the employees?​

Qualitative methods, such as interviews and observations, are valuable because of their _____.​

According to Edgar Schein, the three levels of organizational culture are:​

Which of the following statements is true of crisis management?​

Cultural change effort in an organization can be deemed successful if:​

Which of the following steps would enable organizations to develop an effective global organizational culture?​

Assumptions are at the deepest and most fundamental level of an organization's culture.

The fit perspective argues that a culture is good only if it matches the style of the leader of a team.

Changing an organization's culture is difficult because:​

When employees internalize the values of a company, they:​

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception and Attribution

Attitudes, Emotions and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Career Management

Managing Change

Filters

_____ are the most visible and accessible level of culture.

Which of the following is an example of perception-shaping mechanisms?

Companies that value _____ and continuous improvement have cultures that promote high product and service quality.

Which of the following statements is true of organizational ceremonies and rites?

Identify a true statement about strong cultures.

Individuals may change their behavior but not the:

Which of the following statements is true of stories about how a company deals with crisis situations?

In the context of the Kilmann-Saxton Culture-Gap Survey, which of the following areas is an example of long-term human orientation norms?

In the context of changing organizational culture, which of the following is a step that a manager should take after he or she has examined the justifications for the changed behavior of the employees?

Qualitative methods, such as interviews and observations, are valuable because of their _____.

According to Edgar Schein, the three levels of organizational culture are:

Which of the following statements is true of crisis management?

Cultural change effort in an organization can be deemed successful if:

Which of the following steps would enable organizations to develop an effective global organizational culture?

Changing an organization's culture is difficult because:

When employees internalize the values of a company, they: