Question 1

__________ is an attempt by the patient to hide a negative feeling he or she believes is unacceptable by doing the exact opposite.

Accepted Answer

Undoing
Undoing is an attempt

Question 2

What does it mean when medical assistants display empathy when dealing with patients?

Accepted Answer

A)  They feel sorry for patients who have serious health problems. 
B)  They are able to hear what patients say without judging the content. 
C)  They can detach themselves emotionally from the problems of their patients. 
D)  They truly like and care about each of their patients. 
A)  They feel sorry for patients who have serious health problems. 
B)  They are able to hear what patients say without judging the content. 
C)  They can detach themselves emotionally from the problems of their patients. 
D)  They truly like and care about each of their patients.

Question 3

A patient interview may be conducted in a quiet corner of the waiting room.

Accepted Answer

A) True 
 B)False

Question 4

Abnormalities in the cardiovascular system that are discovered during an ROS include

Accepted Answer

A)  deformity of the chest. 
B)  hypertension and leg cramps. 
C)  deviated septum. 
D)  jaundice. 
A)  deformity of the chest. 
B)  hypertension and leg cramps. 
C)  deviated septum. 
D)  jaundice.

Question 5

The grandmother of a young patient reports that the child has had a temperature of 101.6° for 2 days. This information would be documented in the __________ part of a SOAPE chart note.

Accepted Answer

subjective
The grandmother of

Question 6

Congruence is achieved when the communicator's words and body language are delivering the same message.

Accepted Answer

A) True 
 B)False

Question 7

When the medical assistant asks the patient about the duration of the symptoms, the question refers to the length of time the patient has had the symptoms.

Accepted Answer

A) True 
 B)False

Question 8

It is acceptable to skip lines when documenting to give the physician room to enter a note after the patient has been seen.

Accepted Answer

A) True 
 B)False

Question 9

Sam Hernandez, a 17-year-old patient with burning upon urination, has just been told he has an STD. He had suspected that he had gonorrhea, but he states, "The test must be wrong. I just have a bladder infection." He is displaying which defense mechanism?

Accepted Answer

A)  Suppression 
B)  Denial 
C)  Regression 
D)  Sublimation 
A)  Suppression 
B)  Denial 
C)  Regression 
D)  Sublimation

Question 10

The physician's decision to refer a patient to a dietician is documented under the assessment category of SOAP records.

Accepted Answer

A) True 
 B)False

Question 11

Describe the organization of SOAPE notes.

Accepted Answer

SOAPE notes are organized as follows:
S

Question 12

Which of the following is a stage 3 requirement for Medicare and Medicaid EHR Incentive Program?

Accepted Answer

A)  Providers are expected to show improved patient outcomes. 
B)  Maintain current patient medication list. 
C)  Include lab test results in patient's EHR. 
D)  Provide summary of care for patients transferring to another provider. 
A)  Providers are expected to show improved patient outcomes. 
B)  Maintain current patient medication list. 
C)  Include lab test results in patient's EHR. 
D)  Provide summary of care for patients transferring to another provider.

Question 13

The __________ of the interview should summarize the information the medical assistant learned while communicating with the patient and should outline patient expectations of care.

Accepted Answer

closing
The closing of the int

Question 14

Asian patients may have difficulty maintaining eye contact during an interview.

Accepted Answer

A) True 
 B)False

Question 15

Identify the legal and ethical issues associated with the medical record.

Accepted Answer

Patient confidentially and pro

Question 16

The chief complaint may also be called the patient's present illness.

Accepted Answer

A) True 
 B)False

Question 17

If the medical assistant is caring for an aging patient who has difficulty hearing, he or she should ignore the patient and direct the interaction toward a family member.

Accepted Answer

A) True 
 B)False

Question 18

The __________ is the physician's approach to managing the patient's health problem.

Accepted Answer

plan
The plan is the

Question 19

A medical assistant who is a good listener consistently

Accepted Answer

A)  provides repeated assurances. 
B)  provides feedback to clarify the patient's message. 
C)  interrupts the patient to gather more details. 
D)  limits the amount of time spent on each interview. 
A)  provides repeated assurances. 
B)  provides feedback to clarify the patient's message. 
C)  interrupts the patient to gather more details. 
D)  limits the amount of time spent on each interview.

Question 20

During a physical examination the patient reports problems with speech and balance. These signs indicate a problem with which system?

Accepted Answer

A)  Respiratory 
B)  Neurologic 
C)  Cardiovascular 
D)  Lymph 
A)  Respiratory 
B)  Neurologic 
C)  Cardiovascular 
D)  Lymph

Exam 21: Patient Assessment

__________ is an attempt by the patient to hide a negative feeling he or she believes is unacceptable by doing the exact opposite.

What does it mean when medical assistants display empathy when dealing with patients?

A patient interview may be conducted in a quiet corner of the waiting room.

Abnormalities in the cardiovascular system that are discovered during an ROS include

The grandmother of a young patient reports that the child has had a temperature of 101.6° for 2 days. This information would be documented in the __________ part of a SOAPE chart note.

Congruence is achieved when the communicator's words and body language are delivering the same message.

When the medical assistant asks the patient about the duration of the symptoms, the question refers to the length of time the patient has had the symptoms.

It is acceptable to skip lines when documenting to give the physician room to enter a note after the patient has been seen.

Sam Hernandez, a 17-year-old patient with burning upon urination, has just been told he has an STD. He had suspected that he had gonorrhea, but he states, "The test must be wrong. I just have a bladder infection." He is displaying which defense mechanism?

The physician's decision to refer a patient to a dietician is documented under the assessment category of SOAP records.

Describe the organization of SOAPE notes.

Which of the following is a stage 3 requirement for Medicare and Medicaid EHR Incentive Program?

The __________ of the interview should summarize the information the medical assistant learned while communicating with the patient and should outline patient expectations of care.

Asian patients may have difficulty maintaining eye contact during an interview.

Identify the legal and ethical issues associated with the medical record.

The chief complaint may also be called the patient's present illness.

If the medical assistant is caring for an aging patient who has difficulty hearing, he or she should ignore the patient and direct the interaction toward a family member.

The __________ is the physician's approach to managing the patient's health problem.

A medical assistant who is a good listener consistently

During a physical examination the patient reports problems with speech and balance. These signs indicate a problem with which system?

Competency-Based Education and the Medical Assistant Student

The Medical Assistant and the Healthcare Team

Professional Behavior in the Workplace

Therapeutic Communications

Medicine and Law

Medicine and Ethics

Technology and Written Communication in the Medical Office

Telephone Techniques

Scheduling Appointments and Patient Processing

Daily Operations in the Ambulatory Care Setting

The Health Record

Basics of Diagnostic Coding

Basics of Procedural Coding

Basics of Health Insurance

Medical Billing and Reimbursement

Patient Accounts, Collections, and Practice Management

Banking Services and Procedures

Supervision and Human Resources Management

Medical Practice Marketing and Customer Service

Infection Control

Patient Education

Nutrition and Health Promotion

Vital Signs

Assisting with the Primary Physical Examination

Principles of Pharmacology

Pharmacology Math

Administering Medications

Safety and Emergency Practices

Assisting in Ophthalmology and Otolaryngology

Assisting in Dermatology

Assisting in Gastroenterology

Assisting in Urology and Male Reproduction

Assisting in Obstetrics and Gynecology

Assisting in Pediatrics

Assisting in Orthopedic Medicine

Assisting in Neurology and Mental Health

Assisting in Endocrinology

Assisting in Pulmonary Medicine

Assisting in Cardiology

Assisting in Geriatrics

Principles of Electrocardiography

Assisting with Diagnostic Imaging

Assisting in the Clinical Laboratory

Assisting in the Analysis of Urine

Assisting in Blood Collection

Assisting in the Analysis of Blood

Assisting in Microbiology and Immunology

Surgical Supplies and Instruments

Surgical Asepsis and Assisting with Surgical Procedures

Career Development and Life Skills

Filters