Question 1

The best way to earn a favorable evaluation on your externship is to

Accepted Answer

A)  show integrity and practice high ethical standards. 
B)  be friendly with your supervisor and other senior staff members and keep co-workers at a distance. 
C)  impress the physician with your knowledge about medicine. 
D)  show your willingness to help by performing tasks that have not been assigned to you, even if your regular duties are not yet completed. 
A)  show integrity and practice high ethical standards. 
B)  be friendly with your supervisor and other senior staff members and keep co-workers at a distance. 
C)  impress the physician with your knowledge about medicine. 
D)  show your willingness to help by performing tasks that have not been assigned to you, even if your regular duties are not yet completed.

Question 2

Staying out late and shortchanging sleep during the workweek is _____________ to the medical assistant's professional life.

Accepted Answer

detrimental
Somethin

Question 3

Deciding which tasks are most important is called

Accepted Answer

A)  modification. 
B)  teaching. 
C)  prioritizing. 
D)  procrastinating. 
A)  modification. 
B)  teaching. 
C)  prioritizing. 
D)  procrastinating.

Question 4

The medical assistant who states, "That's not in my job description," is not practicing ____________.

Accepted Answer

teamwork
The professional medi

Question 5

In setting up a code for prioritizing tasks, the letter _____ could stand for phone calls that need to be completed.

Accepted Answer

P
In a prioritizing code, the

Question 6

Which of the following skills would not be an appropriate expectation of a competent medical assistant?

Accepted Answer

A)  Performing insurance coding and billing 
B)  Giving instructions to patients about self-care after treatments 
C)  Using the computer to perform a variety of office functions 
D)  Diagnosing common patient symptoms 
A)  Performing insurance coding and billing 
B)  Giving instructions to patients about self-care after treatments 
C)  Using the computer to perform a variety of office functions 
D)  Diagnosing common patient symptoms

Question 7

Which statement best describes the relationship of administrative and clinical medical assisting responsibilities?

Accepted Answer

A)  Administrative duties require the least interpersonal contact. 
B)  The two are equally important for maintaining a high-quality medical practice. 
C)  Clinical duties offer more variety in the type of work performed. 
D)  Clinical tasks are more difficult to learn than are administrative tasks. 
A)  Administrative duties require the least interpersonal contact. 
B)  The two are equally important for maintaining a high-quality medical practice. 
C)  Clinical duties offer more variety in the type of work performed. 
D)  Clinical tasks are more difficult to learn than are administrative tasks.

Question 8

Which of these careers would not be available to a person who has had medical assistant training?

Accepted Answer

A)  Billing specialist 
B)  Medical receptionist 
C)  Coder 
D)  Respiratory therapy assistant 
A)  Billing specialist 
B)  Medical receptionist 
C)  Coder 
D)  Respiratory therapy assistant

Question 9

An RMA credential is awarded by which of the following?

Accepted Answer

A)  AAMA 
B)  AMA 
C)  AMT 
D)  AMS 
A)  AAMA 
B)  AMA 
C)  AMT 
D)  AMS

Question 10

An obstruction to professionalism could be

Accepted Answer

A)  a cooperative co-worker. 
B)  a co-worker who assists in completing a difficult task. 
C)  bringing personal problems to the office. 
D)  speaking in an even, calm tone. 
A)  a cooperative co-worker. 
B)  a co-worker who assists in completing a difficult task. 
C)  bringing personal problems to the office. 
D)  speaking in an even, calm tone.

Question 11

A task that is noted as an E priority is probably a(n)

Accepted Answer

A)  important task. 
B)  task that should be done early in the day. 
C)  errand. 
D)  extra task for that day. 
A)  important task. 
B)  task that should be done early in the day. 
C)  errand. 
D)  extra task for that day.

Question 12

What is the best way for new medical assistant graduates to become good team players in the medical office?

Accepted Answer

A)  Show consideration and appreciation for each member of the staff. 
B)  Share what they learned in school about the latest techniques in healthcare. 
C)  Be careful to perform only the tasks in their job description and no other duties. 
D)  Try to develop close friendships with everyone on the staff after working hours. 
A)  Show consideration and appreciation for each member of the staff. 
B)  Share what they learned in school about the latest techniques in healthcare. 
C)  Be careful to perform only the tasks in their job description and no other duties. 
D)  Try to develop close friendships with everyone on the staff after working hours.

Question 13

If Meredith makes a list of the tasks that need to be done today, she is practicing

Accepted Answer

A)  insubordination. 
B)  professionalism. 
C)  prioritization. 
D)  time management. 
A)  insubordination. 
B)  professionalism. 
C)  prioritization. 
D)  time management.

Question 14

Which of the following statements about professionalism is true?

Accepted Answer

A)  It must be practiced at all times in the workplace. 
B)  It can lead to wage increases and promotions. 
C)  Unacceptable behavior is detrimental to the medical assistant's career. 
D)  All of the above are true. 
A)  It must be practiced at all times in the workplace. 
B)  It can lead to wage increases and promotions. 
C)  Unacceptable behavior is detrimental to the medical assistant's career. 
D)  All of the above are true.

Question 15

A task that is noted as a B priority

Accepted Answer

A)  must be done today. 
B)  should be done today. 
C)  could be done today. 
D)  is not a real priority. 
A)  must be done today. 
B)  should be done today. 
C)  could be done today. 
D)  is not a real priority.

Question 16

Which quality in a medical assistant is most likely to promote positive relations in the medical office?

Accepted Answer

A)  Businesslike behavior 
B)  Consistently high grades during medical assisting training 
C)  Attractiveness 
D)  Sincere interest in patients' welfare 
A)  Businesslike behavior 
B)  Consistently high grades during medical assisting training 
C)  Attractiveness 
D)  Sincere interest in patients' welfare

Question 17

Match responsible and honest with the appropriate example (Select all that apply.)

Accepted Answer

A)  Provide patient- and family-centered care 
B)  Accept responsibility for your failures or errors 
C)  Demonstrate interest in patients as individuals 
D)  Show sensitivity to the needs of healthcare team members 
E)  Consistently communicate politely and honestly
F) Always use proper grammar to demonstrate respect for the individual
G) Display positive nonverbal behaviors
H) Never misrepresent yourself or the medical practice 
A)  Provide patient- and family-centered care 
B)  Accept responsibility for your failures or errors 
C)  Demonstrate interest in patients as individuals 
D)  Show sensitivity to the needs of healthcare team members 
E)  Consistently communicate politely and honestly
F) Always use proper grammar to demonstrate respect for the individual
G) Display positive nonverbal behaviors
H) Never misrepresent yourself or the medical practice

Exam 3: Professional Behavior in the Workplace

The best way to earn a favorable evaluation on your externship is to

Staying out late and shortchanging sleep during the workweek is _____________ to the medical assistant's professional life.

Deciding which tasks are most important is called

The medical assistant who states, "That's not in my job description," is not practicing ____________.

In setting up a code for prioritizing tasks, the letter _____ could stand for phone calls that need to be completed.

Which of the following skills would not be an appropriate expectation of a competent medical assistant?

Which statement best describes the relationship of administrative and clinical medical assisting responsibilities?

Which of these careers would not be available to a person who has had medical assistant training?

An RMA credential is awarded by which of the following?

An obstruction to professionalism could be

A task that is noted as an E priority is probably a(n)

What is the best way for new medical assistant graduates to become good team players in the medical office?

If Meredith makes a list of the tasks that need to be done today, she is practicing

Which of the following statements about professionalism is true?

A task that is noted as a B priority

Which quality in a medical assistant is most likely to promote positive relations in the medical office?

Match responsible and honest with the appropriate example (Select all that apply.)

Competency-Based Education and the Medical Assistant Student

The Medical Assistant and the Healthcare Team

Therapeutic Communications

Medicine and Law

Medicine and Ethics

Technology and Written Communication in the Medical Office

Telephone Techniques

Scheduling Appointments and Patient Processing

Daily Operations in the Ambulatory Care Setting

The Health Record

Basics of Diagnostic Coding

Basics of Procedural Coding

Basics of Health Insurance

Medical Billing and Reimbursement

Patient Accounts, Collections, and Practice Management

Banking Services and Procedures

Supervision and Human Resources Management

Medical Practice Marketing and Customer Service

Infection Control

Patient Assessment

Patient Education

Nutrition and Health Promotion

Vital Signs

Assisting with the Primary Physical Examination

Principles of Pharmacology

Pharmacology Math

Administering Medications

Safety and Emergency Practices

Assisting in Ophthalmology and Otolaryngology

Assisting in Dermatology

Assisting in Gastroenterology

Assisting in Urology and Male Reproduction

Assisting in Obstetrics and Gynecology

Assisting in Pediatrics

Assisting in Orthopedic Medicine

Assisting in Neurology and Mental Health

Assisting in Endocrinology

Assisting in Pulmonary Medicine

Assisting in Cardiology

Assisting in Geriatrics

Principles of Electrocardiography

Assisting with Diagnostic Imaging

Assisting in the Clinical Laboratory

Assisting in the Analysis of Urine

Assisting in Blood Collection

Assisting in the Analysis of Blood

Assisting in Microbiology and Immunology

Surgical Supplies and Instruments

Surgical Asepsis and Assisting with Surgical Procedures

Career Development and Life Skills

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