Question 1

Negotiation twists and distorts facts to reduce resistance to change.

Accepted Answer

A) True 
 B)False

Question 2

Which phenomenon in today's business climate has made the "white-water rapids" metaphor popular?

Accepted Answer

A) reduced competition 
B) corporations that are too powerful 
C) organizations that resist change 
D) constant and chaotic change 
A) reduced competition 
B) corporations that are too powerful 
C) organizations that resist change 
D) constant and chaotic change

Question 3

An employee who feels unsettled because he is not sure what his responsibilities are is experiencing role overload stress.

Accepted Answer

A) True 
 B)False

Question 4

The primary goal of the OD method called teambuilding is to ________.

Accepted Answer

A) increase efficiency 
B) increase trust and openness 
C) identify troublemakers 
D) play games such as volleyball to build morale 
A) increase efficiency 
B) increase trust and openness 
C) identify troublemakers 
D) play games such as volleyball to build morale

Question 5

Kurt Lewin sees the first step in change as the freezing of the status quo.

Accepted Answer

A) True 
 B)False

Question 6

In a short essay, identify and discuss two external forces that bring about the need for change.

Accepted Answer

(any two of the following)
The external

Question 7

What percentage of employees say that coworkers are a stressful part of their jobs?

Accepted Answer

A) About 50% 
B) About 30% 
C) About 15% 
D) About 5% 
A) About 50% 
B) About 30% 
C) About 15% 
D) About 5%

Question 8

Older workers tend to resist change more than younger workers because they ________.

Accepted Answer

A) have less invested in the current system 
B) have more invested in the current system 
C) have confidence in themselves 
D) have less to lose 
A) have less invested in the current system 
B) have more invested in the current system 
C) have confidence in themselves 
D) have less to lose

Question 9

Outside consultants generally try to initiate ________ changes than internal managers.

Accepted Answer

A) more drastic 
B) less drastic 
C) more cautious 
D) fewer 
A) more drastic 
B) less drastic 
C) more cautious 
D) fewer

Question 10

The "calm waters" metaphor imagines the organization as a large ship crossing a calm sea.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following is an internal force that can cause a company to make an organizational change?

Accepted Answer

A) a new ad campaign 
B) new safety requirements 
C) a new rival company 
D) new pollution laws 
A) a new ad campaign 
B) new safety requirements 
C) a new rival company 
D) new pollution laws

Question 12

An aggressive new competitor in the marketplace is an external force that creates a need for organizational change that companies frequently face today.

Accepted Answer

A) True 
 B)False

Question 13

When managers threaten to fire workers unless they agree to go along with new company policies, they are using which of the following?

Accepted Answer

A) negotiation 
B) coercion 
C) manipulation 
D) education and communication 
A) negotiation 
B) coercion 
C) manipulation 
D) education and communication

Negotiation twists and distorts facts to reduce resistance to change.

Which phenomenon in today's business climate has made the "white-water rapids" metaphor popular?

An employee who feels unsettled because he is not sure what his responsibilities are is experiencing role overload stress.

The primary goal of the OD method called teambuilding is to ________.

Kurt Lewin sees the first step in change as the freezing of the status quo.

In a short essay, identify and discuss two external forces that bring about the need for change.

What percentage of employees say that coworkers are a stressful part of their jobs?

Older workers tend to resist change more than younger workers because they ________.

Outside consultants generally try to initiate ________ changes than internal managers.

The "calm waters" metaphor imagines the organization as a large ship crossing a calm sea.

Which of the following is an internal force that can cause a company to make an organizational change?

An aggressive new competitor in the marketplace is an external force that creates a need for organizational change that companies frequently face today.

When managers threaten to fire workers unless they agree to go along with new company policies, they are using which of the following?

Managers and Management

The Management Environment

Integrative Managerial Issues

Foundations of Decision Making

Foundations of Planning

Organization Structure

Managing Human Resources

Foundations of Individual Behavior

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Managing Communication and Information

Foundations of Control

Operations Management

History Module

Quantitative Module

Career Module

Entrepreneurship Module

Filters

Exam 8: Managing Change and Innovation

Negotiation twists and distorts facts to reduce resistance to change.

Which phenomenon in today's business climate has made the "white-water rapids" metaphor popular?

An employee who feels unsettled because he is not sure what his responsibilities are is experiencing role overload stress.

The primary goal of the OD method called teambuilding is to ________.

Kurt Lewin sees the first step in change as the freezing of the status quo.

In a short essay, identify and discuss two external forces that bring about the need for change.

What percentage of employees say that coworkers are a stressful part of their jobs?

Older workers tend to resist change more than younger workers because they ________.

Outside consultants generally try to initiate ________ changes than internal managers.

The "calm waters" metaphor imagines the organization as a large ship crossing a calm sea.

Which of the following is an internal force that can cause a company to make an organizational change?

An aggressive new competitor in the marketplace is an external force that creates a need for organizational change that companies frequently face today.

When managers threaten to fire workers unless they agree to go along with new company policies, they are using which of the following?

Managers and Management

The Management Environment

Integrative Managerial Issues

Foundations of Decision Making

Foundations of Planning

Organization Structure

Managing Human Resources

Foundations of Individual Behavior

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Managing Communication and Information

Foundations of Control

Operations Management

History Module

Quantitative Module

Career Module

Entrepreneurship Module

Filters