Question 1

A load chart can tell you how many workers are busy at a given point in time.

Accepted Answer

A) True 
 B)False  True

Question 2

In a short essay, describe the coordination and collaboration that is necessary for successful value chain management.

Accepted Answer

For the value chain to achieve its goal of meeting and exceeding customers' needs and desires, integration among all members of the chain is necessary.All partners in the value chain must participate in identifying features of the product that have value.
For example, if marketers of an electronic book learn that customers really want to be able to write notes and mark pages in their electronic books, it is the responsibility of those marketers to share that information with people in other parts of the value chain who can implement those changes into the product.
Sharing information and being flexible as far as who in the value chain does what are important steps in building coordination and collaboration.There must be a constant back and forth between different parts of the chain.Marketers must listen to customers.Engineers must listen to marketers.Designers must listen to engineers, and so on.

Question 3

The goal of value chain management is to meet, but never to exceed, the needs and desires of customers.

Accepted Answer

A) True 
 B)False  False

Question 4

Because the nature of jobs can change quickly, value chain management companies often need to make a significant investment in ________.

Accepted Answer

A) heavy equipment 
B) market research 
C) light equipment 
D) job training 
A) heavy equipment 
B) market research 
C) light equipment 
D) job training

Question 5

In order for a value chain to function successfully, different partners in the chain must ________.

Accepted Answer

A) have trust in one another 
B) compete with one another 
C) distrust one another 
D) like one another 
A) have trust in one another 
B) compete with one another 
C) distrust one another 
D) like one another

Question 6

In today's manufacturing operations, managers often monitor capacity, order status, and product quality ________ made.

Accepted Answer

A) before the product is 
B) while the product is being 
C) after the product is 
D) both before and after the product is 
A) before the product is 
B) while the product is being 
C) after the product is 
D) both before and after the product is

Question 7

Durability and features are measures of ________.

Accepted Answer

A) product quality 
B) service quality 
C) product value 
D) service value 
A) product quality 
B) service quality 
C) product value 
D) service value

Question 8

To find out how many activities are taking place at a given time in a Gantt chart, ________.

Accepted Answer

A) read across a single row 
B) read down a single column 
C) count the total number of bars 
D) count the total number of actual progress bars 
A) read across a single row 
B) read down a single column 
C) count the total number of bars 
D) count the total number of actual progress bars

Question 9

All organizations produce goods or services through the ________ process.

Accepted Answer

A) transformation 
B) service 
C) manufacturing 
D) operations 
A) transformation 
B) service 
C) manufacturing 
D) operations

Question 10

Organizational culture and attitudes are shared by ________ value chain partners.

Accepted Answer

A) external 
B) internal 
C) both internal and external 
D) customers and external 
A) external 
B) internal 
C) both internal and external 
D) customers and external

Question 11

Value chain management is efficiency oriented.

Accepted Answer

A) True 
 B)False

Question 12

Since Deming first proposed his 14 points for improving productivity, his prescriptions have ________.

Accepted Answer

A) been largely discredited 
B) fallen into disuse 
C) been confirmed repeatedly 
D) been confirmed for U.S. workers only 
A) been largely discredited 
B) fallen into disuse 
C) been confirmed repeatedly 
D) been confirmed for U.S. workers only

Question 13

In a short essay, define the practice of project management and explain why many organizations are turning to this approach.

Accepted Answer

A project is a one-time-only set of acti

Question 14

According to W.Edwards Deming, managers should emphasize short-term rather than long-term planning.

Accepted Answer

A) True 
 B)False

Question 15

In the ever more difficult struggle to survive in a competitive world, Evans Findings Company has a work shift with ________.

Accepted Answer

A) extra employees to increase productivity 
B) no employees to allow workers to rest 
C) no employees to punish unproductive workers 
D) no employees to increase productivity 
A) extra employees to increase productivity 
B) no employees to allow workers to rest 
C) no employees to punish unproductive workers 
D) no employees to increase productivity

Question 16

In a short essay, identify and explain the final two steps in developing a PERT network.

Accepted Answer

The fourth step in developing a PERT net

Question 17

In the Six Sigma system, this is the highest level of quality.

Accepted Answer

A) Zero Sigma 
B) One Sigma 
C) Four Sigma 
D) Six Sigma 
A) Zero Sigma 
B) One Sigma 
C) Four Sigma 
D) Six Sigma

Question 18

An especially difficult part of the coordination and collaboration requirement for successful value chain management is identifying things that ________.

Accepted Answer

A) you value but customers may not value 
B) customers value but you may not value 
C) both you and customers value 
D) you value but do not add value to the value chain 
A) you value but customers may not value 
B) customers value but you may not value 
C) both you and customers value 
D) you value but do not add value to the value chain

Question 19

Manufacturing organizations ________.

Accepted Answer

A) produce physical outputs 
B) produce nonphysical outputs 
C) require nonphysical inputs 
D) require physical inputs 
A) produce physical outputs 
B) produce nonphysical outputs 
C) require nonphysical inputs 
D) require physical inputs

Question 20

In a short essay, explain the difference between a Gantt chart and a load chart, identifying possible uses for each tool.

Accepted Answer

The Gantt chart is a planning tool that

A load chart can tell you how many workers are busy at a given point in time.

In a short essay, describe the coordination and collaboration that is necessary for successful value chain management.

The goal of value chain management is to meet, but never to exceed, the needs and desires of customers.

Because the nature of jobs can change quickly, value chain management companies often need to make a significant investment in ________.

In order for a value chain to function successfully, different partners in the chain must ________.

In today's manufacturing operations, managers often monitor capacity, order status, and product quality ________ made.

Durability and features are measures of ________.

To find out how many activities are taking place at a given time in a Gantt chart, ________.

All organizations produce goods or services through the ________ process.

Organizational culture and attitudes are shared by ________ value chain partners.

Value chain management is efficiency oriented.

Since Deming first proposed his 14 points for improving productivity, his prescriptions have ________.

In a short essay, define the practice of project management and explain why many organizations are turning to this approach.

According to W.Edwards Deming, managers should emphasize short-term rather than long-term planning.

In the ever more difficult struggle to survive in a competitive world, Evans Findings Company has a work shift with ________.

In a short essay, identify and explain the final two steps in developing a PERT network.

In the Six Sigma system, this is the highest level of quality.

An especially difficult part of the coordination and collaboration requirement for successful value chain management is identifying things that ________.

Manufacturing organizations ________.

In a short essay, explain the difference between a Gantt chart and a load chart, identifying possible uses for each tool.

Managers and Management

The Management Environment

Integrative Managerial Issues

Foundations of Decision Making

Foundations of Planning

Organization Structure

Managing Human Resources

Managing Change and Innovation

Foundations of Individual Behavior

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Managing Communication and Information

Foundations of Control

History Module

Quantitative Module

Career Module

Entrepreneurship Module

Filters

Exam 15: Operations Management

A load chart can tell you how many workers are busy at a given point in time.

In a short essay, describe the coordination and collaboration that is necessary for successful value chain management.

The goal of value chain management is to meet, but never to exceed, the needs and desires of customers.

Because the nature of jobs can change quickly, value chain management companies often need to make a significant investment in ________.

In order for a value chain to function successfully, different partners in the chain must ________.

In today's manufacturing operations, managers often monitor capacity, order status, and product quality ________ made.

Durability and features are measures of ________.

To find out how many activities are taking place at a given time in a Gantt chart, ________.

All organizations produce goods or services through the ________ process.

Organizational culture and attitudes are shared by ________ value chain partners.

Value chain management is efficiency oriented.

Since Deming first proposed his 14 points for improving productivity, his prescriptions have ________.

In a short essay, define the practice of project management and explain why many organizations are turning to this approach.

According to W.Edwards Deming, managers should emphasize short-term rather than long-term planning.

In the ever more difficult struggle to survive in a competitive world, Evans Findings Company has a work shift with ________.

In a short essay, identify and explain the final two steps in developing a PERT network.

In the Six Sigma system, this is the highest level of quality.

An especially difficult part of the coordination and collaboration requirement for successful value chain management is identifying things that ________.

Manufacturing organizations ________.

In a short essay, explain the difference between a Gantt chart and a load chart, identifying possible uses for each tool.

Managers and Management

The Management Environment

Integrative Managerial Issues

Foundations of Decision Making

Foundations of Planning

Organization Structure

Managing Human Resources

Managing Change and Innovation

Foundations of Individual Behavior

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Managing Communication and Information

Foundations of Control

History Module

Quantitative Module

Career Module

Entrepreneurship Module

Filters