Exam 15: Operations Management

This is the most important resource in any value chain.

Dell uses ________ to coordinate suppliers, customers, and its own employees to stay on top of orders that come in.

Deming felt that any new skills that employees needed should be acquired ________.

The customer is part of the value chain in value chain management.

Many experts believe that for firms to compete globally they must focus solely on the quantity of production and reducing costs.

Where did the modern era of manufacturing primarily begin?

In a short essay, explain how people can be an obstacle to effective management of a value chain.

After World War II, managers in the U.S.firms began to focus on manufacturing rather than finance and marketing.

A business model is ________.

Workers in a value chain management company need to be ready to ________ at any time.

When the New York Times experimented with charging money for its online news source, its popularity on the Internet plummeted.This shows that online news, at least as it is defined in this market, has ________.

Of all the emotions that affect a workplace, Deming felt that ________ was most important for increasing productivity.

In the Six Sigma system, the higher the sigma value, the greater number of defects you would expect from a product.

Deming felt that ________ with statistics.

Some organizations erroneously feel that they ________ when they collaborate with a variety of value chain partners.

The majority of U.S.companies still produce goods rather than services.

Sharing information is part of the coordination and collaboration requirement for successful value chain management.

In a short essay, identify and explain the first three steps in developing a PERT network.

The key to any job in a successful value chain is that it ________.

In a short essay, explain what value chain management is.