Exam 15: Operations Management

Value chain management is externally oriented.

The critical path in a PERT is the ________ sequence of events that is required to complete the project in the ________ period of time.

High-quality service that gives customers a cheerful and helpful experience is called ________.

Most countries in today's global business climate see ________ as the key to success.

Value in a value chain management system is determined by managers.

One place in which technology has little impact is the fast-food restaurant business.

In a short essay, explain what a value chain is.

In the 1970s, many U.S.manufacturers fell behind because they ignored production issues and focused on ________.

Productivity is not important to value chain management.

Apple's problems with the battery of the highly successful iPod show how important ________ is for a product.

A product such as an iPhone that has a design that is appealing to customers is said to have good ________.

When ________ exist(s)in a value chain, partners will be extremely reluctant to share information.

When value is created by a participant in a value chain ________ benefits.

Courtesy and timeliness are measures of ________.

The requirement for value chain management that is most closely associated with trust is ________.

The manufacturer is the most powerful part of the value chain because it adds more value than the other parts.

Deming's 14 points were useful in their time but are now largely considered to be obsolete.

It is estimated that in the United States, about ________ of all economic output is toward making tangible, physical objects.

One of the biggest obstacles to successful value chain management on the organizational level is an organization that ________.

Operations management is a subsystem of the transformation process.