Question 1

The number of managers who face "white-water rapids" metaphor conditions is getting smaller.

Accepted Answer

A) True 
 B)False  False

Question 2

Some people believe that creativity is ________, while others think that creativity ________.

Accepted Answer

A) quickly and easily learned; is slowly learned 
B) a genuine quality; does not really exist 
C) inborn; can be learned 
D) learned; is forgotten after childhood 
A) quickly and easily learned; is slowly learned 
B) a genuine quality; does not really exist 
C) inborn; can be learned 
D) learned; is forgotten after childhood C

Question 3

Potential stress can become actual stress when the outcome of an event is uncertain and ________.

Accepted Answer

A) not important to the individual 
B) hard for the individual to understand 
C) occurs on a regular basis 
D) important to the individual 
A) not important to the individual 
B) hard for the individual to understand 
C) occurs on a regular basis 
D) important to the individual D

Question 4

The "white-water rapids" metaphor sees change as ________.

Accepted Answer

A) an occasional occurrence 
B) the natural state of things 
C) an unpleasant interruption of the normal calm 
D) something that must be eliminated 
A) an occasional occurrence 
B) the natural state of things 
C) an unpleasant interruption of the normal calm 
D) something that must be eliminated

Question 5

Kurt Lewin's "calm waters" metaphor sees change as ________.

Accepted Answer

A) an unusual event 
B) an everyday event 
C) unfortunate 
D) avoidable 
A) an unusual event 
B) an everyday event 
C) unfortunate 
D) avoidable

Question 6

The most popular OD efforts involve cooperation and these kinds of activities.

Accepted Answer

A) individual interactions 
B) group interactions 
C) group assessment 
D) individual assessment 
A) individual interactions 
B) group interactions 
C) group assessment 
D) individual assessment

Question 7

In process consultation, ________ observe and analyze an organization to find ways to improve interpersonal processes.

Accepted Answer

A) outside consultants 
B) top-level managers 
C) ordinary employees 
D) company efficiency specialists 
A) outside consultants 
B) top-level managers 
C) ordinary employees 
D) company efficiency specialists

Question 8

New online advertising technology is an external force that creates a need for organizational change when it causes a company to change its advertising strategy.

Accepted Answer

A) True 
 B)False

Question 9

Potential stress can become actual stress when the outcome of an event is both ________ and important to the individual.

Accepted Answer

A) uncertain 
B) certain 
C) meaningful 
D) significant 
A) uncertain 
B) certain 
C) meaningful 
D) significant

Question 10

Creativity is the ability to make unusual and meaningful associations between ideas.

Accepted Answer

A) True 
 B)False

Question 11

In a short essay, discuss ways that managers can help to reduce stress for their employees that originates outside of the workplace.

Accepted Answer

Stress from an employee's personal life

Question 12

Today, Lewin's "calm waters" metaphor is increasingly thought to be ________.

Accepted Answer

A) illogical 
B) an apt description of the current situation 
C) a blueprint for the future 
D) obsolete 
A) illogical 
B) an apt description of the current situation 
C) a blueprint for the future 
D) obsolete

Question 13

Education is a good way to overcome resistance to change due to misinformation.

Accepted Answer

A) True 
 B)False

Question 14

Organization development (OD)helps employees ________.

Accepted Answer

A) deal with planned change 
B) deal with unplanned change 
C) avoid unpleasant change 
D) avoid all types of change 
A) deal with planned change 
B) deal with unplanned change 
C) avoid unpleasant change 
D) avoid all types of change

Question 15

Which of the following countries reports the highest level of employee stress?

Accepted Answer

A) China 
B) India 
C) United Kingdom 
D) United States 
A) China 
B) India 
C) United Kingdom 
D) United States

Question 16

According to Lewin, which of the following is a force that might overcome inertia and unfreeze the status quo?

Accepted Answer

A) increase restraining forces 
B) maintain restraining forces 
C) decrease driving forces 
D) increase driving forces 
A) increase restraining forces 
B) maintain restraining forces 
C) decrease driving forces 
D) increase driving forces

Question 17

Uncertainty causes people to resist change because it ________.

Accepted Answer

A) replaces the unknown with the known 
B) replaces the known with the unknown 
C) increases performance expectations of an employee 
D) decreases performance expectations of people 
A) replaces the unknown with the known 
B) replaces the known with the unknown 
C) increases performance expectations of an employee 
D) decreases performance expectations of people

Question 18

The first step in Lewin's three-step description of the change process involves ________.

Accepted Answer

A) freezing the new state 
B) changing to a new state 
C) unfreezing the status quo 
D) changing to a new status quo 
A) freezing the new state 
B) changing to a new state 
C) unfreezing the status quo 
D) changing to a new status quo

Question 19

Which of the following is an example of a technology change within an organization?

Accepted Answer

A) forming teams to complete tasks 
B) workers using new software 
C) workers wanting to telecommute 
D) workers wanting flexible hours 
A) forming teams to complete tasks 
B) workers using new software 
C) workers wanting to telecommute 
D) workers wanting flexible hours

Question 20

A technique that helps employees deal with change that appeals to their sense of logic is ________.

Accepted Answer

A) manipulation 
B) education and communication 
C) coercion or threats to employees 
D) co-optation 
A) manipulation 
B) education and communication 
C) coercion or threats to employees 
D) co-optation

The number of managers who face "white-water rapids" metaphor conditions is getting smaller.

Some people believe that creativity is , while others think that creativity .

Potential stress can become actual stress when the outcome of an event is uncertain and ________.

The "white-water rapids" metaphor sees change as ________.

Kurt Lewin's "calm waters" metaphor sees change as ________.

The most popular OD efforts involve cooperation and these kinds of activities.

In process consultation, ________ observe and analyze an organization to find ways to improve interpersonal processes.

New online advertising technology is an external force that creates a need for organizational change when it causes a company to change its advertising strategy.

Potential stress can become actual stress when the outcome of an event is both ________ and important to the individual.

Creativity is the ability to make unusual and meaningful associations between ideas.

In a short essay, discuss ways that managers can help to reduce stress for their employees that originates outside of the workplace.

Today, Lewin's "calm waters" metaphor is increasingly thought to be ________.

Education is a good way to overcome resistance to change due to misinformation.

Organization development (OD)helps employees ________.

Which of the following countries reports the highest level of employee stress?

According to Lewin, which of the following is a force that might overcome inertia and unfreeze the status quo?

Uncertainty causes people to resist change because it ________.

The first step in Lewin's three-step description of the change process involves ________.

Which of the following is an example of a technology change within an organization?

A technique that helps employees deal with change that appeals to their sense of logic is ________.

Managers and Management

The Management Environment

Integrative Managerial Issues

Foundations of Decision Making

Foundations of Planning

Organization Structure

Managing Human Resources

Foundations of Individual Behavior

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Managing Communication and Information

Foundations of Control

Operations Management

History Module

Quantitative Module

Career Module

Entrepreneurship Module

Filters

Exam 8: Managing Change and Innovation

The number of managers who face "white-water rapids" metaphor conditions is getting smaller.

Some people believe that creativity is ________, while others think that creativity ________.

Potential stress can become actual stress when the outcome of an event is uncertain and ________.

The "white-water rapids" metaphor sees change as ________.

Kurt Lewin's "calm waters" metaphor sees change as ________.

The most popular OD efforts involve cooperation and these kinds of activities.

In process consultation, ________ observe and analyze an organization to find ways to improve interpersonal processes.

New online advertising technology is an external force that creates a need for organizational change when it causes a company to change its advertising strategy.

Potential stress can become actual stress when the outcome of an event is both ________ and important to the individual.

Creativity is the ability to make unusual and meaningful associations between ideas.

In a short essay, discuss ways that managers can help to reduce stress for their employees that originates outside of the workplace.

Today, Lewin's "calm waters" metaphor is increasingly thought to be ________.

Education is a good way to overcome resistance to change due to misinformation.

Organization development (OD)helps employees ________.

Which of the following countries reports the highest level of employee stress?

According to Lewin, which of the following is a force that might overcome inertia and unfreeze the status quo?

Uncertainty causes people to resist change because it ________.

The first step in Lewin's three-step description of the change process involves ________.

Which of the following is an example of a technology change within an organization?

A technique that helps employees deal with change that appeals to their sense of logic is ________.

Managers and Management

The Management Environment

Integrative Managerial Issues

Foundations of Decision Making

Foundations of Planning

Organization Structure

Managing Human Resources

Foundations of Individual Behavior

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Managing Communication and Information

Foundations of Control

Operations Management

History Module

Quantitative Module

Career Module

Entrepreneurship Module

Filters

Some people believe that creativity is , while others think that creativity .