Exam 8: Managing Change and Innovation

The main idea of the "white-water rapids" metaphor is that change is always destructive.

The first step in creativity involves ________.

Which of the following is an external force that would cause a company to make an organizational change?

Which method of reducing resistance to change is most likely to backfire on the manager who uses it?

In Japan, the term used to describe death from overwork is ________.

All of the following are common personality characteristics of idea champions EXCEPT ________.

The "calm waters" metaphor envisions an organization as ________.

The goal in Lewin's "calm waters" metaphor is ________.

Falling interest rates are an example of what kind of external force that causes a company to need to make an organizational change?

In a short essay, explain what stress is and how it arises.

The decision of an organization to bring in new equipment from the outside is an example of an external force that creates a need for organizational change.

After a thorough company-wide self-examination, company Y decides to set up work teams.This is an example of ________.

A manager who mentions that supervisors might lose their jobs if they don't go along with a change is using the technique of coercion.

Using the systems model, managers can promote innovation by having the right ________.

Role conflict is created when an employee does not feel confident that he or she can achieve his or her goals.

________ variables are thought to promote innovation.

Type A personality people find it easy to relax.

Managers who want creative and innovative employees should ________.

Which of the following is an example of a structural organizational change?

One important reason why organization development efforts are needed is that even planned change can be very upsetting to members of an organization.