Question 1

According to Herzberg, which of the following is considered a motivator?

Accepted Answer

A) pay 
B) working conditions 
C) hygiene factors 
D) responsibility 
A) pay 
B) working conditions 
C) hygiene factors 
D) responsibility D

Question 2

Which three needs are recognized in McClelland's three-needs theory?

Accepted Answer

A) achievement, power, security 
B) achievement, power, affiliation 
C) power, comfort, stimulation 
D) security, self-interest, affiliation 
A) achievement, power, security 
B) achievement, power, affiliation 
C) power, comfort, stimulation 
D) security, self-interest, affiliation B

Question 3

One factor that seems to motivate workers across all cultures is seeking ________.

Accepted Answer

A) high status 
B) shorter working hours 
C) interesting work 
D) easy work 
A) high status 
B) shorter working hours 
C) interesting work 
D) easy work C

Question 4

The second variable in expectancy theory requires the worker to ask him- or herself: If I perform at a given level, how likely is it that I will ________?

Accepted Answer

A) attain the reward or outcome I am looking for 
B) value a promotion if I get it 
C) be treated fairly 
D) be noticed by my superiors 
A) attain the reward or outcome I am looking for 
B) value a promotion if I get it 
C) be treated fairly 
D) be noticed by my superiors

Question 5

Maslow argued that each level in the needs hierarchy must be substantially satisfied before the next becomes dominant.

Accepted Answer

A) True 
 B)False

Question 6

Under-rewarded inequity exists when one's own outcomes-to-input ratio ________ that of the referent.

Accepted Answer

A) is greater than 
B) is less than 
C) is equal to 
D) is greater than or equal to 
A) is greater than 
B) is less than 
C) is equal to 
D) is greater than or equal to

Question 7

The JCM contends that these dimensions are required for a high level of motivation among workers.

Accepted Answer

A) high pay, autonomy, feedback 
B) meaningful work, autonomy, feedback 
C) meaningful work, autonomy, independence 
D) autonomy, feedback, good management 
A) high pay, autonomy, feedback 
B) meaningful work, autonomy, feedback 
C) meaningful work, autonomy, independence 
D) autonomy, feedback, good management

Question 8

A referent in equity theory refers to which of the following?

Accepted Answer

A) a theoretical worker 
B) other people and systems only 
C) oneself only 
D) other people, systems, or oneself 
A) a theoretical worker 
B) other people and systems only 
C) oneself only 
D) other people, systems, or oneself

Question 9

The three key elements in the definition of motivation are energy, direction, and achievement.

Accepted Answer

A) True 
 B)False

Question 10

Persistence is the amount of drive and intensity a person applies to a task.

Accepted Answer

A) True 
 B)False

Question 11

A key element of expectancy theory might be summarized by saying ________.

Accepted Answer

A) most people are motivated by money 
B) everyone is always motivated by fear of failure 
C) everyone is motivated by the same thing 
D) different rewards motivate people in different ways 
A) most people are motivated by money 
B) everyone is always motivated by fear of failure 
C) everyone is motivated by the same thing 
D) different rewards motivate people in different ways

Question 12

In Herzberg's view, removing a hygiene factor makes a person less dissatisfied with his or her job.

Accepted Answer

A) True 
 B)False

Question 13

Three managers work at the Pabco Company. Aaron really "cracks the whip" on his employees and firmly believes in strict controls and punishment for those employees who do not perform to company expectations.

Zach has very few controls and believes that as long as people know what their objectives are, they will exercise self-control and self-direction.

Susan has been trying to improve working conditions and manager-employee relations to increase the level of productivity in her department.
-Zach is what type of manager?

Accepted Answer

A) Theory X-oriented 
B) Theory Y-oriented 
C) dictatorial 
D) autocratic 
A) Theory X-oriented 
B) Theory Y-oriented 
C) dictatorial 
D) autocratic

Question 14

Most U.S.employees are excited about their jobs.

Accepted Answer

A) True 
 B)False

Question 15

The key to motivation, according to Maslow, is to identify ________.

Accepted Answer

A) higher-order needs first 
B) a person's level in the needs hierarchy 
C) lower-order needs last 
D) a person's most important level in the needs hierarchy 
A) higher-order needs first 
B) a person's level in the needs hierarchy 
C) lower-order needs last 
D) a person's most important level in the needs hierarchy

Question 16

Which of the following is true of the three early theories of motivation?

Accepted Answer

A) Herzberg focuses on job satisfaction. 
B) McGregor does not address motivation. 
C) Maslow focuses on job satisfaction. 
D) Herzberg focuses on needs. 
A) Herzberg focuses on job satisfaction. 
B) McGregor does not address motivation. 
C) Maslow focuses on job satisfaction. 
D) Herzberg focuses on needs.

Question 17

Which of the following is NOT a common way that employee recognition programs recognize worker achievements?

Accepted Answer

A) added worker responsibilities 
B) a party 
C) a handwritten note of thanks 
D) a public announcement of achievement 
A) added worker responsibilities 
B) a party 
C) a handwritten note of thanks 
D) a public announcement of achievement

Question 18

In Herzberg's view, removing a factor of dissatisfaction makes a person more satisfied with his or her job.

Accepted Answer

A) True 
 B)False

Question 19

The job characteristics model, or JCM, holds that the three core job dimensions-skill variety, task identity, and task significance-combine to give work true meaning.

Accepted Answer

A) True 
 B)False

Question 20

In equity theory, an under-rewarded individual ________ the work he or she does.

Accepted Answer

A) is paid too much for 
B) is paid too little for 
C) is paid fairly for 
D) does not complain about 
A) is paid too much for 
B) is paid too little for 
C) is paid fairly for 
D) does not complain about

According to Herzberg, which of the following is considered a motivator?

Which three needs are recognized in McClelland's three-needs theory?

One factor that seems to motivate workers across all cultures is seeking ________.

The second variable in expectancy theory requires the worker to ask him- or herself: If I perform at a given level, how likely is it that I will ________?

Maslow argued that each level in the needs hierarchy must be substantially satisfied before the next becomes dominant.

Under-rewarded inequity exists when one's own outcomes-to-input ratio ________ that of the referent.

The JCM contends that these dimensions are required for a high level of motivation among workers.

A referent in equity theory refers to which of the following?

The three key elements in the definition of motivation are energy, direction, and achievement.

Persistence is the amount of drive and intensity a person applies to a task.

A key element of expectancy theory might be summarized by saying ________.

In Herzberg's view, removing a hygiene factor makes a person less dissatisfied with his or her job.

Most U.S.employees are excited about their jobs.

The key to motivation, according to Maslow, is to identify ________.

Which of the following is true of the three early theories of motivation?

Which of the following is NOT a common way that employee recognition programs recognize worker achievements?

In Herzberg's view, removing a factor of dissatisfaction makes a person more satisfied with his or her job.

The job characteristics model, or JCM, holds that the three core job dimensions-skill variety, task identity, and task significance-combine to give work true meaning.

In equity theory, an under-rewarded individual ________ the work he or she does.

Managers and Management

The Management Environment

Integrative Managerial Issues

Foundations of Decision Making

Foundations of Planning

Organization Structure

Managing Human Resources

Managing Change and Innovation

Foundations of Individual Behavior

Understanding Groups and Managing Work Teams

Leadership and Trust

Managing Communication and Information

Foundations of Control

Operations Management

History Module

Quantitative Module

Career Module

Entrepreneurship Module

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Exam 11: Motivating and Rewarding Employees

According to Herzberg, which of the following is considered a motivator?

Which three needs are recognized in McClelland's three-needs theory?

One factor that seems to motivate workers across all cultures is seeking ________.

The second variable in expectancy theory requires the worker to ask him- or herself: If I perform at a given level, how likely is it that I will ________?

Maslow argued that each level in the needs hierarchy must be substantially satisfied before the next becomes dominant.

Under-rewarded inequity exists when one's own outcomes-to-input ratio ________ that of the referent.

The JCM contends that these dimensions are required for a high level of motivation among workers.

A referent in equity theory refers to which of the following?

The three key elements in the definition of motivation are energy, direction, and achievement.

Persistence is the amount of drive and intensity a person applies to a task.

A key element of expectancy theory might be summarized by saying ________.

In Herzberg's view, removing a hygiene factor makes a person less dissatisfied with his or her job.

Most U.S.employees are excited about their jobs.

The key to motivation, according to Maslow, is to identify ________.

Which of the following is true of the three early theories of motivation?

Which of the following is NOT a common way that employee recognition programs recognize worker achievements?

In Herzberg's view, removing a factor of dissatisfaction makes a person more satisfied with his or her job.

The job characteristics model, or JCM, holds that the three core job dimensions-skill variety, task identity, and task significance-combine to give work true meaning.

In equity theory, an under-rewarded individual ________ the work he or she does.

Managers and Management

The Management Environment

Integrative Managerial Issues

Foundations of Decision Making

Foundations of Planning

Organization Structure

Managing Human Resources

Managing Change and Innovation

Foundations of Individual Behavior

Understanding Groups and Managing Work Teams

Leadership and Trust

Managing Communication and Information

Foundations of Control

Operations Management

History Module

Quantitative Module

Career Module

Entrepreneurship Module

Filters