Question 1

Customers played a role in IKEA's success by being willing to pay higher prices for high-quality furniture.

Accepted Answer

A) True 
 B)False

Question 2

Value is created during the process of ________.

Accepted Answer

A) inputs being converted into outputs 
B) inputs being stored 
C) outputs being measured 
D) operations being controlled 
A) inputs being converted into outputs 
B) inputs being stored 
C) outputs being measured 
D) operations being controlled

Question 3

In organizations such as Saint-Gobain Performance Plastics, ________ are brought together to work on the company's premises.

Accepted Answer

A) customers and company employees 
B) current and retired employees 
C) competitors and customers 
D) customers and suppliers 
A) customers and company employees 
B) current and retired employees 
C) competitors and customers 
D) customers and suppliers

Question 4

With respect to product quality, Deming believed that a company should never ________.

Accepted Answer

A) pay more attention to quality than to price 
B) be satisfied with its current level of quality 
C) try to fix a product if it "ain't broke" 
D) put quality ahead of profits 
A) pay more attention to quality than to price 
B) be satisfied with its current level of quality 
C) try to fix a product if it "ain't broke" 
D) put quality ahead of profits

Question 5

In a short essay, define and discuss quality control in an organization.

Accepted Answer

Controlling for quality is the responsib

Question 6

In its entirety, the value chain includes which of the following participants?

Accepted Answer

A) internal customers, external customers, and stakeholders 
B) design, production, and customers 
C) research and development, production, and distribution 
D) suppliers, manufacturers, and customers 
A) internal customers, external customers, and stakeholders 
B) design, production, and customers 
C) research and development, production, and distribution 
D) suppliers, manufacturers, and customers

Question 7

Partners in a value chain management system need to be able to both learn from and educate other partners in the value chain.

Accepted Answer

A) True 
 B)False

Question 8

In evaluating quality, the performance of a product is measured in ________.

Accepted Answer

A) how the product looks and feels 
B) how well the product operates 
C) how long it takes the product's operation to deteriorate 
D) what special characteristics a product has 
A) how the product looks and feels 
B) how well the product operates 
C) how long it takes the product's operation to deteriorate 
D) what special characteristics a product has

Question 9

In a short essay, discuss technology's role in manufacturing.

Accepted Answer

To connect more closely with customers,

Question 10

As a product, piano lessons are ________.

Accepted Answer

A) a good because you can purchase them 
B) a service because they are nonmaterial 
C) a good because they can be divided into discrete lessons 
D) a service because someone needs to give them 
A) a good because you can purchase them 
B) a service because they are nonmaterial 
C) a good because they can be divided into discrete lessons 
D) a service because someone needs to give them

Question 11

Being rigorous about expectations is a key part of leadership in value chain management.

Accepted Answer

A) True 
 B)False

Question 12

Operations management includes service industries but not manufacturing firms.

Accepted Answer

A) True 
 B)False

Question 13

W.Edwards Deming thought that ________ the key to productivity.

Accepted Answer

A) workers were 
B) controlling costs was 
C) managers were 
D) both managers and workers were 
A) workers were 
B) controlling costs was 
C) managers were 
D) both managers and workers were

Question 14

In a short essay, define and describe operations management.

Accepted Answer

The term operations management refers to

Question 15

It is easier to see the transformation process at work in manufacturing organizations than in service organizations because manufacturing organizations ________.

Accepted Answer

A) produce goods and services 
B) turn inputs into outputs 
C) turn inputs into physical and nonphysical products 
D) produce physical goods 
A) produce goods and services 
B) turn inputs into outputs 
C) turn inputs into physical and nonphysical products 
D) produce physical goods

Question 16

High-quality service that gives customers an experience that doesn't vary from time to time is called ________.

Accepted Answer

A) convenience 
B) accuracy 
C) completeness 
D) consistency 
A) convenience 
B) accuracy 
C) completeness 
D) consistency

Question 17

Northrup Grumman Corporation empowers employees to ________ about products throughout the manufacturing process as a means of monitoring quality.

Accepted Answer

A) accept decisions 
B) reject decisions 
C) make accept/reject decisions 
D) obey decisions 
A) accept decisions 
B) reject decisions 
C) make accept/reject decisions 
D) obey decisions

Question 18

Deming was a strong believer in keeping accurate statistics and advocated ________ goals.

Accepted Answer

A) strictly nonnumerical 
B) strictly numerical 
C) both numerical and nonnumerical 
D) both numerical and statistical 
A) strictly nonnumerical 
B) strictly numerical 
C) both numerical and nonnumerical 
D) both numerical and statistical

Question 19

The ________ is the series of work actions that add value to a product as it is being transformed from inputs to finished product.

Accepted Answer

A) supply chain 
B) value chain 
C) output chain 
D) input chain 
A) supply chain 
B) value chain 
C) output chain 
D) input chain

Question 20

In value chain management, activities are eliminated from the organizational process if they do not add value to the process.

Accepted Answer

A) True 
 B)False

Customers played a role in IKEA's success by being willing to pay higher prices for high-quality furniture.

Value is created during the process of ________.

In organizations such as Saint-Gobain Performance Plastics, ________ are brought together to work on the company's premises.

With respect to product quality, Deming believed that a company should never ________.

In a short essay, define and discuss quality control in an organization.

In its entirety, the value chain includes which of the following participants?

Partners in a value chain management system need to be able to both learn from and educate other partners in the value chain.

In evaluating quality, the performance of a product is measured in ________.

In a short essay, discuss technology's role in manufacturing.

As a product, piano lessons are ________.

Being rigorous about expectations is a key part of leadership in value chain management.

Operations management includes service industries but not manufacturing firms.

W.Edwards Deming thought that ________ the key to productivity.

In a short essay, define and describe operations management.

It is easier to see the transformation process at work in manufacturing organizations than in service organizations because manufacturing organizations ________.

High-quality service that gives customers an experience that doesn't vary from time to time is called ________.

Northrup Grumman Corporation empowers employees to ________ about products throughout the manufacturing process as a means of monitoring quality.

Deming was a strong believer in keeping accurate statistics and advocated ________ goals.

The ________ is the series of work actions that add value to a product as it is being transformed from inputs to finished product.

In value chain management, activities are eliminated from the organizational process if they do not add value to the process.

Managers and Management

The Management Environment

Integrative Managerial Issues

Foundations of Decision Making

Foundations of Planning

Organization Structure

Managing Human Resources

Managing Change and Innovation

Foundations of Individual Behavior

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Managing Communication and Information

Foundations of Control

History Module

Quantitative Module

Career Module

Entrepreneurship Module

Filters

Exam 15: Operations Management

Customers played a role in IKEA's success by being willing to pay higher prices for high-quality furniture.

Value is created during the process of ________.

In organizations such as Saint-Gobain Performance Plastics, ________ are brought together to work on the company's premises.

With respect to product quality, Deming believed that a company should never ________.

In a short essay, define and discuss quality control in an organization.

In its entirety, the value chain includes which of the following participants?

Partners in a value chain management system need to be able to both learn from and educate other partners in the value chain.

In evaluating quality, the performance of a product is measured in ________.

In a short essay, discuss technology's role in manufacturing.

As a product, piano lessons are ________.

Being rigorous about expectations is a key part of leadership in value chain management.

Operations management includes service industries but not manufacturing firms.

W.Edwards Deming thought that ________ the key to productivity.

In a short essay, define and describe operations management.

It is easier to see the transformation process at work in manufacturing organizations than in service organizations because manufacturing organizations ________.

High-quality service that gives customers an experience that doesn't vary from time to time is called ________.

Northrup Grumman Corporation empowers employees to ________ about products throughout the manufacturing process as a means of monitoring quality.

Deming was a strong believer in keeping accurate statistics and advocated ________ goals.

The ________ is the series of work actions that add value to a product as it is being transformed from inputs to finished product.

In value chain management, activities are eliminated from the organizational process if they do not add value to the process.

Managers and Management

The Management Environment

Integrative Managerial Issues

Foundations of Decision Making

Foundations of Planning

Organization Structure

Managing Human Resources

Managing Change and Innovation

Foundations of Individual Behavior

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Managing Communication and Information

Foundations of Control

History Module

Quantitative Module

Career Module

Entrepreneurship Module

Filters