Question 1

The durability an expensive pair of shoes provides has value since ________ are willing to ________ it.

Accepted Answer

A) suppliers; provide 
B) customers; pay for 
C) manufacturers; make 
D) managers; plan for 
A) suppliers; provide 
B) customers; pay for 
C) manufacturers; make 
D) managers; plan for

Question 2

Implementation of a value chain should be driven by ________.

Accepted Answer

A) technology 
B) customers 
C) employees 
D) management 
A) technology 
B) customers 
C) employees 
D) management

Question 3

When a customer service customer gets frustrated from being put on hold during a service call for 30 minutes, the company is having problems with which service quality dimension?

Accepted Answer

A) timeliness 
B) consistency 
C) convenience 
D) courtesy 
A) timeliness 
B) consistency 
C) convenience 
D) courtesy

Question 4

In many value chains, an organization must have the ability to educate ________.

Accepted Answer

A) internal partners only 
B) external partners only 
C) only its own employees 
D) both internal and external partners 
A) internal partners only 
B) external partners only 
C) only its own employees 
D) both internal and external partners

Question 5

One of the most important things a leader can do in a value chain management company is ________.

Accepted Answer

A) provide a good role model 
B) show a positive attitude 
C) be friendly with employees 
D) clearly express expectations 
A) provide a good role model 
B) show a positive attitude 
C) be friendly with employees 
D) clearly express expectations

Question 6

The critical path in a PERT network is the least time-consuming sequence required to complete a project in the shortest period of time.

Accepted Answer

A) True 
 B)False

Question 7

American Standard improved the quality of its value chain by getting rid of partners who ________.

Accepted Answer

A) could not work on holidays 
B) could not meet expectations 
C) were not in the bath and kitchen business 
D) were not suppliers 
A) could not work on holidays 
B) could not meet expectations 
C) were not in the bath and kitchen business 
D) were not suppliers

Question 8

In a short essay, define value and explain how it is obtained.

Accepted Answer

Value is any part of a good or service t

Question 9

In a short essay, explain how required capabilities can be an obstacle to effective management of a value chain.

Accepted Answer

Required capabilities are the special ab

Question 10

A new cell phone battery doubles battery life but also increases the cost of the phone.This battery adds ________.

Accepted Answer

A) no value to the phone since it increases the cost 
B) value to the phone only if the cost can be cut 
C) value to the phone if more customers buy the phone 
D) no value to the phone if more customers buy the phone 
A) no value to the phone since it increases the cost 
B) value to the phone only if the cost can be cut 
C) value to the phone if more customers buy the phone 
D) no value to the phone if more customers buy the phone

Question 11

All of the following are characteristics of value chain management EXCEPT ________.

Accepted Answer

A) it is externally oriented 
B) it focuses on both incoming materials and outgoing products and services 
C) it is efficiency oriented 
D) it is effectiveness oriented 
A) it is externally oriented 
B) it focuses on both incoming materials and outgoing products and services 
C) it is efficiency oriented 
D) it is effectiveness oriented

Question 12

________ can lead to a value chain management company suffering losses of intellectual property.

Accepted Answer

A) Not enough trust 
B) Too much trust 
C) Not enough diversity 
D) Too much diversity 
A) Not enough trust 
B) Too much trust 
C) Not enough diversity 
D) Too much diversity

Question 13

For most U.S.companies, high productivity is a matter of survival.

Accepted Answer

A) True 
 B)False

The durability an expensive pair of shoes provides has value since are willing to it.

Implementation of a value chain should be driven by ________.

When a customer service customer gets frustrated from being put on hold during a service call for 30 minutes, the company is having problems with which service quality dimension?

In many value chains, an organization must have the ability to educate ________.

One of the most important things a leader can do in a value chain management company is ________.

The critical path in a PERT network is the least time-consuming sequence required to complete a project in the shortest period of time.

American Standard improved the quality of its value chain by getting rid of partners who ________.

In a short essay, define value and explain how it is obtained.

In a short essay, explain how required capabilities can be an obstacle to effective management of a value chain.

A new cell phone battery doubles battery life but also increases the cost of the phone.This battery adds ________.

All of the following are characteristics of value chain management EXCEPT ________.

________ can lead to a value chain management company suffering losses of intellectual property.

For most U.S.companies, high productivity is a matter of survival.

Managers and Management

The Management Environment

Integrative Managerial Issues

Foundations of Decision Making

Foundations of Planning

Organization Structure

Managing Human Resources

Managing Change and Innovation

Foundations of Individual Behavior

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Managing Communication and Information

Foundations of Control

History Module

Quantitative Module

Career Module

Entrepreneurship Module

Filters

Exam 15: Operations Management

The durability an expensive pair of shoes provides has value since ________ are willing to ________ it.

Implementation of a value chain should be driven by ________.

When a customer service customer gets frustrated from being put on hold during a service call for 30 minutes, the company is having problems with which service quality dimension?

In many value chains, an organization must have the ability to educate ________.

One of the most important things a leader can do in a value chain management company is ________.

The critical path in a PERT network is the least time-consuming sequence required to complete a project in the shortest period of time.

American Standard improved the quality of its value chain by getting rid of partners who ________.

In a short essay, define value and explain how it is obtained.

In a short essay, explain how required capabilities can be an obstacle to effective management of a value chain.

A new cell phone battery doubles battery life but also increases the cost of the phone.This battery adds ________.

All of the following are characteristics of value chain management EXCEPT ________.

________ can lead to a value chain management company suffering losses of intellectual property.

For most U.S.companies, high productivity is a matter of survival.

Managers and Management

The Management Environment

Integrative Managerial Issues

Foundations of Decision Making

Foundations of Planning

Organization Structure

Managing Human Resources

Managing Change and Innovation

Foundations of Individual Behavior

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Managing Communication and Information

Foundations of Control

History Module

Quantitative Module

Career Module

Entrepreneurship Module

Filters

The durability an expensive pair of shoes provides has value since are willing to it.