Question 1

Designing a series of interview questions to provide information about possible customers for a company would primarily require ________.

Accepted Answer

A) technical skills 
B) interpersonal skills 
C) conceptual skills 
D) political skills 
A) technical skills 
B) interpersonal skills 
C) conceptual skills 
D) political skills

Question 2

Brenda Kraft has proven herself to be an able manager. Her section has a high project completion rate with the highest-quality product and the lowest defects in her division. In addition, she accomplishes this with fewer full-time people than other managers. Co-workers say that the secret of her success is in her ability to determine what needs to be done and by whom, and her understanding of the basic "management processes."
-If Brenda accomplished her projects on time with high-quality results, but she took more time than other managers in the process, you could say that as a manager she was ________.

Accepted Answer

A) efficient, but not effective 
B) a leader, but not a top manager 
C) project oriented, but not effective 
D) effective, but not efficient 
A) efficient, but not effective 
B) a leader, but not a top manager 
C) project oriented, but not effective 
D) effective, but not efficient

Question 3

Resolving a conflict would be considered to fall under which managerial function?

Accepted Answer

A) controlling 
B) planning 
C) directing 
D) leading 
A) controlling 
B) planning 
C) directing 
D) leading

Question 4

A small business manager in many ways combines the roles of top manager and first-line manager in a large business.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following is NOT considered an interpersonal skill for a manager as suggested by Katz?

Accepted Answer

A) communicating 
B) mentoring 
C) delegating 
D) decisiveness 
A) communicating 
B) mentoring 
C) delegating 
D) decisiveness

Question 6

In a short essay, explain why customer satisfaction is becoming increasingly important in today's business world.

Accepted Answer

Companies are finding that their success

Question 7

Michelle is the general manager of a power plant. This morning, she will meet with city officials to discuss environmental issues. After the meeting, she will confer with the plant's section managers to address the concerns of the city representatives. This afternoon, Michelle will meet with a team leader to go over a complaint filed by an employee. After the complaint meeting, Michelle plans to spend time in the library and on the Internet researching new technologies that can be used to improve the performance of her plant.
-When Michelle spends time searching for new technologies for her plant, she is performing which management role?

Accepted Answer

A) leader 
B) entrepreneur 
C) spokesperson 
D) disturbance handler 
A) leader 
B) entrepreneur 
C) spokesperson 
D) disturbance handler

Question 8

The controlling management function is largely a matter of ________.

Accepted Answer

A) resolving conflicts 
B) determining what needs to be done 
C) monitoring to see that tasks are accomplished 
D) enforcing rules for employees 
A) resolving conflicts 
B) determining what needs to be done 
C) monitoring to see that tasks are accomplished 
D) enforcing rules for employees

Question 9

Which of the following statements regarding management and national culture is the most correct?

Accepted Answer

A) The basic principles of management are universal. 
B) Research shows that managerial practices across all countries are not consistent. 
C) There are major differences in the way that most English speaking countries view management. 
D) The route of the differences between how countries practice management is based on their economic principles solely. 
A) The basic principles of management are universal. 
B) Research shows that managerial practices across all countries are not consistent. 
C) There are major differences in the way that most English speaking countries view management. 
D) The route of the differences between how countries practice management is based on their economic principles solely.

Question 10

A goal of efficiency is to minimize output costs while maximizing input costs.

Accepted Answer

A) True 
 B)False

Question 11

Almost all managerial tasks involve ________.

Accepted Answer

A) decision making 
B) technical skills 
C) long-term planning 
D) superb political skills 
A) decision making 
B) technical skills 
C) long-term planning 
D) superb political skills

Question 12

Providing motivation is part of the controlling function of management.

Accepted Answer

A) True 
 B)False

Question 13

Michelle is the general manager of a power plant. This morning, she will meet with city officials to discuss environmental issues. After the meeting, she will confer with the plant's section managers to address the concerns of the city representatives. This afternoon, Michelle will meet with a team leader to go over a complaint filed by an employee. After the complaint meeting, Michelle plans to spend time in the library and on the Internet researching new technologies that can be used to improve the performance of her plant.
-When Michelle meets with the section managers to brief them on the concerns of the city officials, which management role is she performing?

Accepted Answer

A) disseminator 
B) liaison 
C) disturbance handler 
D) negotiator 
A) disseminator 
B) liaison 
C) disturbance handler 
D) negotiator

Question 14

Under which category would you classify skill in motivating subordinates?

Accepted Answer

A) interpersonal skills 
B) conceptual skills 
C) technical skills 
D) political skills 
A) interpersonal skills 
B) conceptual skills 
C) technical skills 
D) political skills

Question 15

A typical first-level manager spends more of his or her time leading than planning.

Accepted Answer

A) True 
 B)False

Question 16

Efficiency refers to ________.

Accepted Answer

A) the relationship between inputs and outputs 
B) the additive relationship between inputs and outputs 
C) the inverse relationship between inputs and outputs 
D) decreasing inputs only 
A) the relationship between inputs and outputs 
B) the additive relationship between inputs and outputs 
C) the inverse relationship between inputs and outputs 
D) decreasing inputs only

Question 17

Managers who are effective at meeting organizational goals always act efficiently.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following is NOT a characteristic of a small business?

Accepted Answer

A) has more formal managers than a large business 
B) has about 200 employees 
C) is not a "player" with impact within its industry 
D) has a relatively small market share of its product 
A) has more formal managers than a large business 
B) has about 200 employees 
C) is not a "player" with impact within its industry 
D) has a relatively small market share of its product

Question 19

Another term for efficiency is ________.

Accepted Answer

A) doing the right things 
B) doing things right 
C) making sure things get done 
D) doing things at the right time 
A) doing the right things 
B) doing things right 
C) making sure things get done 
D) doing things at the right time

Designing a series of interview questions to provide information about possible customers for a company would primarily require ________.

Resolving a conflict would be considered to fall under which managerial function?

A small business manager in many ways combines the roles of top manager and first-line manager in a large business.

Which of the following is NOT considered an interpersonal skill for a manager as suggested by Katz?

In a short essay, explain why customer satisfaction is becoming increasingly important in today's business world.

The controlling management function is largely a matter of ________.

Which of the following statements regarding management and national culture is the most correct?

A goal of efficiency is to minimize output costs while maximizing input costs.

Almost all managerial tasks involve ________.

Providing motivation is part of the controlling function of management.

Under which category would you classify skill in motivating subordinates?

A typical first-level manager spends more of his or her time leading than planning.

Efficiency refers to ________.

Managers who are effective at meeting organizational goals always act efficiently.

Which of the following is NOT a characteristic of a small business?

Another term for efficiency is ________.

The Management Environment

Integrative Managerial Issues

Foundations of Decision Making

Foundations of Planning

Organization Structure

Managing Human Resources

Managing Change and Innovation

Foundations of Individual Behavior

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Managing Communication and Information

Foundations of Control

Operations Management

History Module

Quantitative Module

Career Module

Entrepreneurship Module

Filters

Exam 1: Managers and Management

Designing a series of interview questions to provide information about possible customers for a company would primarily require ________.

Resolving a conflict would be considered to fall under which managerial function?

A small business manager in many ways combines the roles of top manager and first-line manager in a large business.

Which of the following is NOT considered an interpersonal skill for a manager as suggested by Katz?

In a short essay, explain why customer satisfaction is becoming increasingly important in today's business world.

The controlling management function is largely a matter of ________.

Which of the following statements regarding management and national culture is the most correct?

A goal of efficiency is to minimize output costs while maximizing input costs.

Almost all managerial tasks involve ________.

Providing motivation is part of the controlling function of management.

Under which category would you classify skill in motivating subordinates?

A typical first-level manager spends more of his or her time leading than planning.

Efficiency refers to ________.

Managers who are effective at meeting organizational goals always act efficiently.

Which of the following is NOT a characteristic of a small business?

Another term for efficiency is ________.

The Management Environment

Integrative Managerial Issues

Foundations of Decision Making

Foundations of Planning

Organization Structure

Managing Human Resources

Managing Change and Innovation

Foundations of Individual Behavior

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Managing Communication and Information

Foundations of Control

Operations Management

History Module

Quantitative Module

Career Module

Entrepreneurship Module

Filters