Question 1

Which of the following is NOT an example of a decisional role according to Mintzberg?

Accepted Answer

A) spokesperson 
B) entrepreneur 
C) disturbance handler 
D) resource allocator 
A) spokesperson 
B) entrepreneur 
C) disturbance handler 
D) resource allocator

Question 2

An important part of the controlling function is ________.

Accepted Answer

A) evaluating 
B) structuring 
C) coordinating 
D) punishing 
A) evaluating 
B) structuring 
C) coordinating 
D) punishing

Question 3

Management should stay out of the topic of social media.

Accepted Answer

A) True 
 B)False

Question 4

The work of a manager ________.

Accepted Answer

A) is strictly limited to overseeing and monitoring the work of others 
B) may involve performing tasks that are not related to overseeing others 
C) involves only high-level tasks that require a sophisticated skill set 
D) does not involve interaction with nonmanagerial employees 
A) is strictly limited to overseeing and monitoring the work of others 
B) may involve performing tasks that are not related to overseeing others 
C) involves only high-level tasks that require a sophisticated skill set 
D) does not involve interaction with nonmanagerial employees

Question 5

Don Sakaguchi, manager at Control Systems, Inc., sighs as he sips his coffee at 5 A.M. and reads his agenda for the day. Don's first duty is to preside over a retirement party for a beloved employee and say a few words on her behalf. Next, he will give a tour to a news reporter who is writing a story on the new plant expansion. Don then has a meeting with the unit manager, Phil Johnson, to discuss Phil's recent performance drop (a task Don always hates). Finally, in the late afternoon, Don will be reviewing the recent equipment malfunction and deciding whether to deploy extra people to get the equipment running as soon as possible. What a day!
-When Don reviews the equipment malfunction, what management role will he play in deciding whether to bring in extra people?

Accepted Answer

A) monitor 
B) disseminator 
C) resource allocator 
D) disturbance handler 
A) monitor 
B) disseminator 
C) resource allocator 
D) disturbance handler

Question 6

A major contribution that Taylor made to the study of management was ________.

Accepted Answer

A) to measure efficiency on a 4-star scale 
B) to identify the one best way to get a job done 
C) to identify the three best ways to get a job done 
D) to measure inefficiency on a 4-star scale 
A) to measure efficiency on a 4-star scale 
B) to identify the one best way to get a job done 
C) to identify the three best ways to get a job done 
D) to measure inefficiency on a 4-star scale

Question 7

Good management strives for ________.

Accepted Answer

A) low efficiency and high effectiveness 
B) high efficiency and low effectiveness 
C) high efficiency and high effectiveness 
D) moderate efficiency and moderate effectiveness 
A) low efficiency and high effectiveness 
B) high efficiency and low effectiveness 
C) high efficiency and high effectiveness 
D) moderate efficiency and moderate effectiveness

Question 8

Michelle is the general manager of a power plant. This morning, she will meet with city officials to discuss environmental issues. After the meeting, she will confer with the plant's section managers to address the concerns of the city representatives. This afternoon, Michelle will meet with a team leader to go over a complaint filed by an employee. After the complaint meeting, Michelle plans to spend time in the library and on the Internet researching new technologies that can be used to improve the performance of her plant.
-When Michelle addresses a complaint filed by an employee, she is performing which management role?

Accepted Answer

A) resource allocator 
B) disturbance handler 
C) liaison 
D) figurehead 
A) resource allocator 
B) disturbance handler 
C) liaison 
D) figurehead

Question 9

Effectiveness is synonymous with ________.

Accepted Answer

A) cost minimization 
B) smart management 
C) goal attainment 
D) efficiency 
A) cost minimization 
B) smart management 
C) goal attainment 
D) efficiency

Question 10

Another term for effectiveness is ________.

Accepted Answer

A) doing the right things 
B) doing things right 
C) doing things intelligently 
D) doing things when necessary 
A) doing the right things 
B) doing things right 
C) doing things intelligently 
D) doing things when necessary

Question 11

A common factor that all managers face in today's world is the ________.

Accepted Answer

A) changing nature of work 
B) lagging development of technology 
C) demand to move to a production based economy 
D) boredom of employees 
A) changing nature of work 
B) lagging development of technology 
C) demand to move to a production based economy 
D) boredom of employees

Question 12

Companies that are well managed can prosper during difficult economic times by depending on ________.

Accepted Answer

A) government bailouts 
B) filing for bankruptcy 
C) raising prices 
D) a loyal customer base 
A) government bailouts 
B) filing for bankruptcy 
C) raising prices 
D) a loyal customer base

Question 13

Which of the following identifies a manager who does NOT typically supervise other managers?

Accepted Answer

A) unit chief 
B) shift manager 
C) vice president 
D) division manager 
A) unit chief 
B) shift manager 
C) vice president 
D) division manager

Question 14

In a short essay, list and explain the four basic functions of management.

Accepted Answer

Planning involves the process of definin

Question 15

Which of the following types of managers is responsible for making organization-wide decisions and establishing the plans and goals that affect the entire organization?

Accepted Answer

A) team leader 
B) top manager 
C) department head 
D) project leader 
A) team leader 
B) top manager 
C) department head 
D) project leader

Question 16

Unlike the manager of a small business, the most important concerns of a manager in a large organization are focused ________.

Accepted Answer

A) externally, particularly on entrepreneurial tasks 
B) internally, particularly on the allocation of resources 
C) on setting goals 
D) on planning ways to improve organizational structure 
A) externally, particularly on entrepreneurial tasks 
B) internally, particularly on the allocation of resources 
C) on setting goals 
D) on planning ways to improve organizational structure

Question 17

Don Sakaguchi, manager at Control Systems, Inc., sighs as he sips his coffee at 5 A.M. and reads his agenda for the day. Don's first duty is to preside over a retirement party for a beloved employee and say a few words on her behalf. Next, he will give a tour to a news reporter who is writing a story on the new plant expansion. Don then has a meeting with the unit manager, Phil Johnson, to discuss Phil's recent performance drop (a task Don always hates). Finally, in the late afternoon, Don will be reviewing the recent equipment malfunction and deciding whether to deploy extra people to get the equipment running as soon as possible. What a day!
-What kind of a manager is Don likely to be?

Accepted Answer

A) first-line manager 
B) CEO of a major corporation 
C) low-level middle manager 
D) plant manager 
A) first-line manager 
B) CEO of a major corporation 
C) low-level middle manager 
D) plant manager

Question 18

In a small organization, which of the following is NOT likely to be true?

Accepted Answer

A) Planning is not likely to be an orchestrated ritual. 
B) Relationships are more likely to be informal. 
C) Workers are likely to be observed by computerized monitoring systems. 
D) The design of the organization is likely to be less structured and complex. 
A) Planning is not likely to be an orchestrated ritual. 
B) Relationships are more likely to be informal. 
C) Workers are likely to be observed by computerized monitoring systems. 
D) The design of the organization is likely to be less structured and complex.

Question 19

In a short essay, discuss the difference between efficiency and effectiveness.

Accepted Answer

Efficiency refers to getting the most ou

Question 20

Which of the following did a Gallop poll find to be the most important variable in employee productivity?

Accepted Answer

A) pay level 
B) quality of the employee-supervisor relationship 
C) quality of the workplace environment 
D) the benefits that employees enjoyed 
A) pay level 
B) quality of the employee-supervisor relationship 
C) quality of the workplace environment 
D) the benefits that employees enjoyed

Which of the following is NOT an example of a decisional role according to Mintzberg?

An important part of the controlling function is ________.

Management should stay out of the topic of social media.

The work of a manager ________.

A major contribution that Taylor made to the study of management was ________.

Good management strives for ________.

Effectiveness is synonymous with ________.

Another term for effectiveness is ________.

A common factor that all managers face in today's world is the ________.

Companies that are well managed can prosper during difficult economic times by depending on ________.

Which of the following identifies a manager who does NOT typically supervise other managers?

In a short essay, list and explain the four basic functions of management.

Which of the following types of managers is responsible for making organization-wide decisions and establishing the plans and goals that affect the entire organization?

Unlike the manager of a small business, the most important concerns of a manager in a large organization are focused ________.

In a small organization, which of the following is NOT likely to be true?

In a short essay, discuss the difference between efficiency and effectiveness.

Which of the following did a Gallop poll find to be the most important variable in employee productivity?

The Management Environment

Integrative Managerial Issues

Foundations of Decision Making

Foundations of Planning

Organization Structure

Managing Human Resources

Managing Change and Innovation

Foundations of Individual Behavior

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Managing Communication and Information

Foundations of Control

Operations Management

History Module

Quantitative Module

Career Module

Entrepreneurship Module

Filters

Exam 1: Managers and Management

Which of the following is NOT an example of a decisional role according to Mintzberg?

An important part of the controlling function is ________.

Management should stay out of the topic of social media.

The work of a manager ________.

A major contribution that Taylor made to the study of management was ________.

Good management strives for ________.

Effectiveness is synonymous with ________.

Another term for effectiveness is ________.

A common factor that all managers face in today's world is the ________.

Companies that are well managed can prosper during difficult economic times by depending on ________.

Which of the following identifies a manager who does NOT typically supervise other managers?

In a short essay, list and explain the four basic functions of management.

Which of the following types of managers is responsible for making organization-wide decisions and establishing the plans and goals that affect the entire organization?

Unlike the manager of a small business, the most important concerns of a manager in a large organization are focused ________.

In a small organization, which of the following is NOT likely to be true?

In a short essay, discuss the difference between efficiency and effectiveness.

Which of the following did a Gallop poll find to be the most important variable in employee productivity?

The Management Environment

Integrative Managerial Issues

Foundations of Decision Making

Foundations of Planning

Organization Structure

Managing Human Resources

Managing Change and Innovation

Foundations of Individual Behavior

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Managing Communication and Information

Foundations of Control

Operations Management

History Module

Quantitative Module

Career Module

Entrepreneurship Module

Filters