Question 1

________ developed a categorization scheme for defining what managers do, consisting of 10 different but highly interrelated roles.

Accepted Answer

A) Henri Fayol 
B) Robert L. Katz 
C) Henry Mintzberg 
D) Henry Ford 
A) Henri Fayol 
B) Robert L. Katz 
C) Henry Mintzberg 
D) Henry Ford

Question 2

Fayol's management processes are completely equivalent to Mintzberg's management roles.

Accepted Answer

A) True 
 B)False

Question 3

Harris, a budding stand-up comedian, spent months hanging out at Laugh Town, a local club, meeting other stand-ups, doing a lot of listening and finding out how they learned their trade. It got to the point where several of the star acts were trying out their new material on Harris. If Harris laughed, the material must be good, they said. Finally Harris got to the point where he wanted to try out his own act. Bobby G, a successful comic, agreed to listen to Harris. Bobby laughed a few times, but as he performed his material Harris couldn't help but wonder about the odd, pained expression on Bobby's face. When it was over, Bobby told him, "Very funny, Harris. Keep working on it." It was at that point that Harris decided he would become an agent for other comedians. Somehow, he knew that that was what he was truly suited for.
-Recognizing that the pained expression on Bobby G's face had more meaning than Bobby's encouraging words is an example of Harris using which skill?

Accepted Answer

A) conceptual skill 
B) political skill 
C) interpersonal skill 
D) technical skill 
A) conceptual skill 
B) political skill 
C) interpersonal skill 
D) technical skill

Question 4

Deciding who will be assigned to which job is a part of the leading function of management.

Accepted Answer

A) True 
 B)False

Question 5

Even people who have no plans to be managers can benefit from studying management because ________.

Accepted Answer

A) they are likely to be managed in their work career 
B) everyone ends up managing 
C) they need to be able to outsmart their managers 
D) management helps people control their emotions 
A) they are likely to be managed in their work career 
B) everyone ends up managing 
C) they need to be able to outsmart their managers 
D) management helps people control their emotions

Question 6

A pharmaceutical company manager attending a meeting of academic scientists would be functioning in which role?

Accepted Answer

A) informational 
B) figurehead 
C) liaison 
D) decisional 
A) informational 
B) figurehead 
C) liaison 
D) decisional

Question 7

All levels of management between the supervisory level and the top level of the organization are termed ________.

Accepted Answer

A) middle managers 
B) first-line managers 
C) supervisors 
D) team leaders 
A) middle managers 
B) first-line managers 
C) supervisors 
D) team leaders

Question 8

A business can have 350 employees and still be considered a small business.

Accepted Answer

A) True 
 B)False

Question 9

The four contemporary management processes are planning, organizing, leading, and commanding.

Accepted Answer

A) True 
 B)False

Question 10

The political skills of a manager consist mainly of the ability to understand the workings of government and to present information effectively to others in the form of political speechmaking.

Accepted Answer

A) True 
 B)False

Question 11

A finance manager who reads the Wall Street Journal on a regular basis would be performing which role?

Accepted Answer

A) leader 
B) monitor 
C) disseminator 
D) liaison 
A) leader 
B) monitor 
C) disseminator 
D) liaison

Question 12

How do customers play a role in changing the job of the modern manager?

Accepted Answer

A) Managers are learning to think of customers as adversaries in a battle of survival. 
B) Managers are inviting customers to take control of the planning and design of new products. 
C) Managers are increasingly de-emphasizing customer satisfaction as a major goal. 
D) Managers are increasingly including customer satisfaction as a major goal. 
A) Managers are learning to think of customers as adversaries in a battle of survival. 
B) Managers are inviting customers to take control of the planning and design of new products. 
C) Managers are increasingly de-emphasizing customer satisfaction as a major goal. 
D) Managers are increasingly including customer satisfaction as a major goal.

Question 13

All of the following are examples of informational roles according to Mintzberg EXCEPT ________.

Accepted Answer

A) entrepreneur 
B) monitor 
C) disseminator 
D) spokesperson 
A) entrepreneur 
B) monitor 
C) disseminator 
D) spokesperson

Question 14

Determining who reports to whom is part of the controlling function of management.

Accepted Answer

A) True 
 B)False

Question 15

Non-profit organizations are different from for-profit organizations primarily ________.

Accepted Answer

A) in the way make decisions 
B) in the way they measure success 
C) in the way they motivate employees 
D) in how they hire employees 
A) in the way make decisions 
B) in the way they measure success 
C) in the way they motivate employees 
D) in how they hire employees

Question 16

Studying management can be extremely useful even for those who don't plan to be managers themselves.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following did Taylor NOT find "appalling" in his study of workers in steel companies?

Accepted Answer

A) Workers "took it easy" on the job. 
B) Workers employed different techniques for the same job. 
C) Workers would only attempt to perform a job if they were shown to have aptitude for it. 
D) Worker output was only about one-third of what was possible. 
A) Workers "took it easy" on the job. 
B) Workers employed different techniques for the same job. 
C) Workers would only attempt to perform a job if they were shown to have aptitude for it. 
D) Worker output was only about one-third of what was possible.

Question 18

According to Katz, the four critical managerial skills can be classified as ________.

Accepted Answer

A) technical, political, conceptual, and empirical 
B) interpersonal, political, empirical, and technical 
C) technical, interpersonal, political, and controlling 
D) technical, political, interpersonal, and conceptual 
A) technical, political, conceptual, and empirical 
B) interpersonal, political, empirical, and technical 
C) technical, interpersonal, political, and controlling 
D) technical, political, interpersonal, and conceptual

Question 19

Which level of management would be more concerned with designing the overall structure of an organization?

Accepted Answer

A) Middle management 
B) Supervisory management 
C) Top management 
D) First line management 
A) Middle management 
B) Supervisory management 
C) Top management 
D) First line management

Question 20

Most people who study management think that Fayol's categories are more useful than Mintzberg's.

Accepted Answer

A) True 
 B)False

________ developed a categorization scheme for defining what managers do, consisting of 10 different but highly interrelated roles.

Fayol's management processes are completely equivalent to Mintzberg's management roles.

Deciding who will be assigned to which job is a part of the leading function of management.

Even people who have no plans to be managers can benefit from studying management because ________.

A pharmaceutical company manager attending a meeting of academic scientists would be functioning in which role?

All levels of management between the supervisory level and the top level of the organization are termed ________.

A business can have 350 employees and still be considered a small business.

The four contemporary management processes are planning, organizing, leading, and commanding.

The political skills of a manager consist mainly of the ability to understand the workings of government and to present information effectively to others in the form of political speechmaking.

A finance manager who reads the Wall Street Journal on a regular basis would be performing which role?

How do customers play a role in changing the job of the modern manager?

All of the following are examples of informational roles according to Mintzberg EXCEPT ________.

Determining who reports to whom is part of the controlling function of management.

Non-profit organizations are different from for-profit organizations primarily ________.

Studying management can be extremely useful even for those who don't plan to be managers themselves.

Which of the following did Taylor NOT find "appalling" in his study of workers in steel companies?

According to Katz, the four critical managerial skills can be classified as ________.

Which level of management would be more concerned with designing the overall structure of an organization?

Most people who study management think that Fayol's categories are more useful than Mintzberg's.

The Management Environment

Integrative Managerial Issues

Foundations of Decision Making

Foundations of Planning

Organization Structure

Managing Human Resources

Managing Change and Innovation

Foundations of Individual Behavior

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Managing Communication and Information

Foundations of Control

Operations Management

History Module

Quantitative Module

Career Module

Entrepreneurship Module

Filters

Exam 1: Managers and Management

________ developed a categorization scheme for defining what managers do, consisting of 10 different but highly interrelated roles.

Fayol's management processes are completely equivalent to Mintzberg's management roles.

Deciding who will be assigned to which job is a part of the leading function of management.

Even people who have no plans to be managers can benefit from studying management because ________.

A pharmaceutical company manager attending a meeting of academic scientists would be functioning in which role?

All levels of management between the supervisory level and the top level of the organization are termed ________.

A business can have 350 employees and still be considered a small business.

The four contemporary management processes are planning, organizing, leading, and commanding.

The political skills of a manager consist mainly of the ability to understand the workings of government and to present information effectively to others in the form of political speechmaking.

A finance manager who reads the Wall Street Journal on a regular basis would be performing which role?

How do customers play a role in changing the job of the modern manager?

All of the following are examples of informational roles according to Mintzberg EXCEPT ________.

Determining who reports to whom is part of the controlling function of management.

Non-profit organizations are different from for-profit organizations primarily ________.

Studying management can be extremely useful even for those who don't plan to be managers themselves.

Which of the following did Taylor NOT find "appalling" in his study of workers in steel companies?

According to Katz, the four critical managerial skills can be classified as ________.

Which level of management would be more concerned with designing the overall structure of an organization?

Most people who study management think that Fayol's categories are more useful than Mintzberg's.

The Management Environment

Integrative Managerial Issues

Foundations of Decision Making

Foundations of Planning

Organization Structure

Managing Human Resources

Managing Change and Innovation

Foundations of Individual Behavior

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Managing Communication and Information

Foundations of Control

Operations Management

History Module

Quantitative Module

Career Module

Entrepreneurship Module

Filters